Sandy Sansing Nissan

I will return there soon I got friendly service explained everything out to me what I need for my car I’m very pleased with my service nice work everything out to me what I need for my car I’m very pleased with my service nice work More

They really take their time to look at the issues with your vehicle & come up with the best solution(s) in a timely manner. your vehicle & come up with the best solution(s) in a timely manner. More

I was out of town and needed my car serviced. They were there for me! They were there for me! More

My experience with Sandy Sansing Nissan has been one of the worst customer service experiences I have ever dealt with. Our 2022 Nissan Pathfinder (VIN: 5N1DR3CA8NC253*** ) suffered a catastrophic engine the worst customer service experiences I have ever dealt with. Our 2022 Nissan Pathfinder (VIN: 5N1DR3CA8NC253*** ) suffered a catastrophic engine failure at around 70,000 miles, barely outside of the powertrain warranty. An engine failure on a vehicle this new should never happen. When we purchased the vehicle, the dealership strongly pushed us to purchase a $3,000 “million mile warranty.” When the engine failed, that warranty company denied the claim. We then contacted Nissan North America Consumer Affairs requesting goodwill assistance, which was also denied. After doing everything we were told to do, we were still left responsible for more than $8,000 in repairs. The vehicle then sat at the dealership for nearly a month from the time we dropped it off until we finally got it back. During that entire time, Sandy Sansing Pensacola Nissan refused to provide a loaner vehicle or rental assistance. My wife operates a residential cleaning business and relies on her vehicle for work every day. Because the dealership kept our vehicle for weeks with no transportation assistance, she lost several weeks of clients and income. Communication from the service department was extremely poor. Our service advisor, Aaron, was very difficult to reach and repeatedly failed to return calls. At one point we were told the vehicle would be finished in just a few days, which turned into weeks. On top of that, after originally quoting us a price for the repair, the dealership attempted to increase the bill by an additional $900. Only after we pushed back and complained were they willing to honor the original quoted price. I am a 100% disabled veteran who has continued working in support of the military for 27 years, and many of my coworkers were following this situation to see how Nissan would stand behind their product and their customers. Unfortunately, the outcome has been extremely disappointing. I have previously purchased two vehicles from this dealership and even referred family members there to purchase Nissan vehicles. After this experience, I will never purchase another Nissan again and I will not recommend Sandy Sansing Pensacola Nissan to anyone. Potential buyers deserve to know how situations like this are handled when a relatively new vehicle suffers a major mechanical failure. If dealership management or Nissan corporate leadership would like to discuss this situation further, they are welcome to contact me directly. Anthony Daiute More

My representative was flexible with my needs and gave great options to choose from and made it a smooth experience great options to choose from and made it a smooth experience More

We have always had a good experience with Sandy Sansing. They are quick to evaluate the problem and fix it They are quick to evaluate the problem and fix it More

My name is Andre’ Perkins, I’m trying not to be upset with writing this review but Sandy Nissan is not a trustworthy dealership. I brought. a suv ( 2024 Audi Q8) for $64,000.00 from offline. I’m from No with writing this review but Sandy Nissan is not a trustworthy dealership. I brought. a suv ( 2024 Audi Q8) for $64,000.00 from offline. I’m from North Carolina so I ask the salesman (Steve Lowery) concerning the vehicle and he mentioned that it was a trade in and that it had been through an inspection check. Bottom line is I paid to have the car shipped to North Carolina from pensacola, Florida. Once the car arrived it was missing the second key which should have been mentioned up front during the sales process. The salesman Steve never mentioned the vehicle only had one key. If the vehicle only had one key it should have been mentioned upfront or listed on the damage report. With myself being so far away I expected more transparency. If there was as a problem with my check Sandy Nissan would have told me to take care of the financial upfront, so I would have thought they provide the second key but no they didn’t. Second thing is the vehicle was shipped without a temporary tags but when I spoke with the salesman earlier (Steve Lowery) he ensured me the tags were with the vehicle. Third thing is the rear windshield wiper mechanism was missing. When I ask for a resolution for the key fob I was told the manger said no. I would not have paid $64,000.00 dollars for a vehicle with only one key fobs. Who in their right mind will knowingly spend that type of money on a vehicle without having two keys. This whole transaction was messy and unprofessional. When you say family own business you think about integrity of the family name. I trusted this car dealer with my hard own money that I worked and saved for on my job. It’s hard to wonder is this how the Sandy dealership operates. I should not have to pay for a second key for the amount of money I spent nor a windshield wiper that was missing. You think someone would call and ask my buying experience but no one bother which leads me to believe the the dealership as whole is the same way. Bad buying experience.. And I have the text message to prove it. Customer service is terrible. More

On the 29th I wrote a review singing this place's praises, but I cannot in good conscience leave that review after what took place today (Feb 11th). My dealer, Bob Folker, was phenomenal, and I have praises, but I cannot in good conscience leave that review after what took place today (Feb 11th). My dealer, Bob Folker, was phenomenal, and I have nothing against him. If you're going to go here, I would ask for Bob directly. Bob is the only reason I am giving 3 stars instead of 1. On the 29th I went in to buy a vehicle. They ran into a few snags while I was there, and after a couple of hours, Sean (the finance guy) came running out proudly stating he had secured a loan if I was good with the car he got the loan for. Bob stepped away after I looked the vehicle over because now it was time to sit down with finance and sign everything. I had asked repeatedly out of nerves, excitement, and disbelief, "It's really mine? It's a done deal? This is it?" My grandfather gifted me the down payment, and he even asked if everything was squared away before he gave his card info because he wanted to make sure it was a done deal. We both were told yes. Yes, it's good; yes, it's set. I learned today that was not the case. Despite the question being asked repeatedly, the financing people slipped a "spot delivery" form into the mix, so while I was told to my face financing was good and secured...it actually wasn't. They sent me off the lot thinking I owned a new car, but it wasn't mine, and due to their failure to actually secure the loan, I would either have to return the vehicle, get a co-signer, or put more money down. I was lucky enough to be able to get a loan through my own bank, but I shouldn't have had to jump through these hoops to begin with, especially 12 days after the initial sale. The fact that I was told to my face, "Everything's good," but in the paperwork was a small little form that says they don't ACTUALLY have approval seems questionable to me and to my grandfather. I am a veteran that deals with anxiety, and while that may not mean much to some, it was a huge step for me to car shop without any support. Dominic assured me Bob was not at fault for the financing "misshap," and he did apologize. I received free oil change vouchers. They refunded the down payment from my grandfather. They told me I'd be getting some money back, so we'll see how that goes. I do feel Dominic (I think he was a manager) tried to correct the mistake as best he could; I just hope the behavior in the financing department gets addressed properly. Check your paperwork because, based on the phone call I had with a woman in the main office, it isn't uncommon for them to put it into the paperwork (spot delivery agreement), especially for "after-hour approvals." I learned that "more often than not." The pre-approval sticks, and there is no reason to worry, but every now and then they have to call (like with me) and say, "Sorry, financing fell through." Unfortunately, I would not take it at face value from the financing team if they say "you're good" or "it's done," because that is what I did, and it resulted in an extremely rough, panic-filled day. More

Great service! Friendly and knowledgeable staff. Would certainly buy another vehicle from Sandy Sansing Nissan! Friendly and knowledgeable staff. Would certainly buy another vehicle from Sandy Sansing Nissan! More

The people at Sandy Sansing are always polite and courteous. They take good care of my F150 from the old one to the new one bought from Sandy Sansing Ford in Daphne courteous. They take good care of my F150 from the old one to the new one bought from Sandy Sansing Ford in Daphne More