Sandy Sansing Mazda

I had already obtained financing and was refered to Sandy Sansing. Buck Lee contacted me and said that they had two vans that he thought would fit the criteria of the loan and that he would check and get ba Sansing. Buck Lee contacted me and said that they had two vans that he thought would fit the criteria of the loan and that he would check and get back with me. Two days later I called him to get an update, and he said he was still putting the paperwork together and needed my SSN. I called back later that day and he said "He was still waiting on an approval". Come to find out he had been running my credit without my permission, shopping for a different loan. When confronted about this, he hung up on me. I called back to speak to the GM about this and was assured that they would get back on track and we could still get the deal done, so I gave them another opportunity to sell a van. That was 4 days ago and I still haven't recieved a call. UPDATE: After posting this review finally recieved a call from the GM Gary Farmer. After speaking with him I decided to give them another shot and I told him the basics of the deal I would like to do. He asked me when I could come in to try and put the deal together he also asked me to delete this review. I went in the following morning and after about an hour at the dealership, I was satisfied that things were going to work out. Then out of nowhere, Gary acts as if we never had a conversation about my expectations, and says that "he just can't do that". If that was the case then why have me drive 60 miles and waste another hour of my time. This has been a miserable auto buying experience, and I am totally dissapointed with the customer service and would not recommend Sandy Sansing Mazda to my worst enemy. Not only will I not take down this review, but I intend on posting it on every site that I can find to include a complaint with the BBB. If you or someone you know has had your credit pulled at a dealership without your permission, take a look at the Fair Credit Reporting Act section 616 (a) (1) (b) More

Overall experience was fantastic Joel jones was extremely helpful and a great credit to the MAzda corporation. Mazda 2 is awesome..I just love it . helpful and a great credit to the MAzda corporation. Mazda 2 is awesome..I just love it . More

Jamie was super friendly and helpful. He found me exactly what I was looking for and in the price range I wanted. I will buy my next car from him. what I was looking for and in the price range I wanted. I will buy my next car from him. More

We are from Panama City,FL and decided to drive over to Pensacole because the dealerships in our area did not have the car I was looking for. I wanted a Mazda3 2008 or older. We stopped at several dealersh Pensacole because the dealerships in our area did not have the car I was looking for. I wanted a Mazda3 2008 or older. We stopped at several dealerships along the way and found a car I thought I wanted at the lincoln dealership across the street from Sandy Sansing but I just didn't have a good feeling about the car and the sales rep was being very "fake" and trying his hardest to get us to stay when I had repeatedly told him we needed to go to lunch and think about it. As we were leaving to go get food I noticed Sandy Sansing's dealership so we pulled in. We were immediately greeted kindly by Joel Jones. I told him what I was looking for and the price range I could work with. He did not seem to mind and took us all over ALL the lots they had. I have never seen such a huge inventory...if you want it...they probably have or can get it! I had to have a car that day....after looking at a 2008 mazda3 I really like we started talking about a deal...the sales manager Wayne Collins (sales manager) came up to me and told me he did not want to sell me the car because they had made a bad deal when they bought it for to much....I really appreciated him telling me the truth rather than just letting me spend my money on a car that was not worth what they wanted. Joel started looking again...the thing I liked the most is that I did have my mind made up and he did not try to convince me into getting another type of car. After being there for almost 3 hours we found "the one" a beautiful black 2011 mazda3. After a little wheeling and dealing Wayne got the price down to something I could work with. I really really appreciate all the hard work Joel and Wayne did. Joel went so far as to try and find me cheaper insurance while I was there because I had none at the time and all the insurance companies were trying to charge crazy amounts. I would and will definitely recommend Sandy Sansing and Joel and Wayne to anyone I know that wants a car! This was my 2nd car but the first time I actually had to go through the deal myself. I felt welcome and they seemed very genunine and honest...no gimmicks. And thanks to them I found my dream car that I completely 100% love! THANKS JOEL! Kristy and Chase from PCB =) More