Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sandy Sansing Mazda
Pensacola, FL
741 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 741 reviews
February 13, 2014
My husband and I purchased a new vehicle this week, and our experience was fantastic. We let Rob know what we were looking for and he brought us over the perfect car immediately at a great price. We love o our experience was fantastic. We let Rob know what we were looking for and he brought us over the perfect car immediately at a great price. We love our new car, and will definitely recommend Rob, John, Randy and the Sandy Sansing dealership to our friends. Thanks again. More
by lexylou222
Employees Worked With
Randy Witzel, Rob Sansonia
February 06, 2014
Rob was very friendly and helpful. He made the purchasing process much easier. Everything went very smooth and he is set on making his customers happy. If you go to Sandy Sansing Mazda I would recommend aski process much easier. Everything went very smooth and he is set on making his customers happy. If you go to Sandy Sansing Mazda I would recommend asking for Rob to be your salesman!! More
by Krystalhelms
Employees Worked With
Rob Sansonia
February 03, 2014
Absolutely the best car buying experience I have ever encountered. From locating our vehicle online, salesman, and finance experience by far the best. Thanks again Sandy Sansing Mazda! Will definitely encountered. From locating our vehicle online, salesman, and finance experience by far the best. Thanks again Sandy Sansing Mazda! Will definitely recommend this dealer! More
by dbwright33
Employees Worked With
Randy Witzel, Jeff Gerber
August 20, 2013
Overall, the experience was simple and fast. Since then the follow up service has been outstanding. Would consider future car purchases foro myself family and friends. the follow up service has been outstanding. Would consider future car purchases foro myself family and friends. More
by redoption
July 26, 2013
Bart was an exceptional salesperson and very professional. The entier experience from test drive to final purchase was easy and comfortable. He was very knowledgable about the vehicle and all th professional. The entier experience from test drive to final purchase was easy and comfortable. He was very knowledgable about the vehicle and all the options and specifications. Definitely made the buying experience enjoyable and is just as helpful after the purchase. Bart is a significant asset to your team in my opinion. More
by CharlesC13
July 14, 2013
This was the worst experience I have ever had with a car dealer! I do not reccommend them to anyone - ever! I called the dealership three days before our trip there so that financing would be in order and w dealer! I do not reccommend them to anyone - ever! I called the dealership three days before our trip there so that financing would be in order and we would know exactly what we could purchase. I had gotten approval for a loan online and all I wanted to know was - what the loan amount would be and the interest rate, etc. Eight phone calls later, they were still pushing me to trade in a vehicle I did not want to trade in AND they kept asking for the same information over and over again. The real nightmare began when we pulled up into the lot - instantly 5 sales reps surrounded our car and when I got out, I was asked by three people - how old is your vehicle and what were we looking for. I had not even stepped out of my car yet. Once we found the salesperson that we were dealing with on the phone (Al "Big AL"), we sat down in a booth and were asked for our paperwork. We gave him the paperwork and he said he would be right back - that he had to make "copies" of the papers. 40 minutes later he arrives and tells us that he had an older F150 Regular Cab Work Truck with no options (like power anything) and that that was the only truck or SUV that we "qualified for". I had had enough at this point and told him point blank what we wanted - a truck or SUV that fit within the guidelines of the loan. He stood up and said he would be right back. I stopped him and said I am not going to do the back and forth all day - they have my information, I have a loan approved - I wanted to get this over with as soon as possible. He guaranteed me he would be right back. 20 minutes later he ushered us in to Tim Herrells office. This man is the most repugnant and rude person I have ever met - in my entire life. He started out lecturing me on how exactly we would go about getting into a car that day and that I had no choice in what vehicle I was to get. He said that the banks told him I would not get into an SUV and that a small car was all I was going to get. I countered with "how much of a loan am I approved for?". With this, he became irrate. He started to raise his voice at me and telling me I am a liar because I did not disclose all of my income and that the small difference would have gotten me into a better car. (Mind you I have not even been on the lot to look at a car yet). So I said "what vehicle can I get in that is an SUV or truck then?". He started to lecture me as if I was a child and told he he had done his homework and that my credit situation dictates that I am going to get either a small car or possibly an older, small SUV - but it would be almost impossible to get a regular SUV. I asked again, how much of an SUV could I get. He jumps up (you could tell he was pissed), grabs his keys off the desk and said to Big AL - "I guess this 'person' wants to see what he can get". He was shaking his head and saying something under his breath at this point. They left the office and led us to a golf cart, which we were forced to sit facing backward on and the moment I sat down he floored it - we almost fell off the cart. That was it for me, but my partner said lets just see what they have. They kept sorta stopping and Tim Herrell said "Cant put them in that one, or that one or that one or that one, like 20 times as we are flying down the lot. Finally he stopped and we all got out. He pointed to a Versa and said this is about all you will ever get. At that point, we both have had enough and we left. I would like to point out that I grabbed every piece of paper off of Tim Herrells desk on the way out and those papers revealed I was approved for a loan in the amount of up to $35,000.00 pending a structure. He had written in PINK MARKER - the word "HOT". I have no idea what that means. After we left there, I went to Pete Moore Chevrolet met the nicest sales person and finance officer you could have imagined and they got me into a very nice Mercury Mariner with less than 75K miles with an attractive interest rate - no problems there finding me a car I could fit into. OH - and the kicker? The company that I got the loan approval through with Pete Moore - was the same one that approved me at Sandy Sansing. Attention Tim Herell and Sandy Sansing - Stop treating your customers badly and lecturing 40 year olds as if they are children - you have lost a customer for life and I will continue telling every person I meet about this horror story. You should be ashamed of yourselves and find another finance manager! AVOID SANDY SANSING AT ALL COSTS - GO TO PETE MOORE INSTEAD!!!!! More
by techtony44
Employees Worked With
Al W.
July 08, 2013
Bart was spot on. Let him know I was on the way and he had both cars pulled up front with ac going ready for the test drive. Pricing and negotiations one step me giving my offer and it getting accepted. had both cars pulled up front with ac going ready for the test drive. Pricing and negotiations one step me giving my offer and it getting accepted. No haggling on price or hidden dealer fees. Bart pushed the used car appraiser to get me that little extra I needed on my trade. More
by thomascrtr
June 28, 2013
My wife and I have been into Sandy Sansing Mazada on numerous occations trying to make a deal but we could never get the numbers we both agreed on on, until Saturday. We went to the lot just to look at numerous occations trying to make a deal but we could never get the numbers we both agreed on on, until Saturday. We went to the lot just to look at the new Mazada 6s and CX-5s. We quickly found out that they were out of our price range (blame it on bad luck) and we were going to leave and go to Pensacola Honda to look at the new Honda Civics, that's until Kyle stopped us and said that they just recieved a 2013 Honda Civic earlier that day on a trade in with only 6k miles on it. The initial price that they gave us put our monthly payment about 20 dollars, a month, out of our price range but after working with GM we were able to get it lowered to to exactly where we wanted it to be. Kyle was awesome! He was friendly and maintained professionalism even after staying 3 hours past closing on a Saturday night. I would recommend Sandy Sansing Mazada to anyone, additionally, I would recommend everyone in Pensacola and the surrounding areas to go see Kyle. More
by jordanross
Employees Worked With
Randy Witzel
