Sandy Sansing Mazda

This was the worst experience I have ever had with a car dealer! I do not reccommend them to anyone - ever! I called the dealership three days before our trip there so that financing would be in order and w dealer! I do not reccommend them to anyone - ever! I called the dealership three days before our trip there so that financing would be in order and we would know exactly what we could purchase. I had gotten approval for a loan online and all I wanted to know was - what the loan amount would be and the interest rate, etc. Eight phone calls later, they were still pushing me to trade in a vehicle I did not want to trade in AND they kept asking for the same information over and over again. The real nightmare began when we pulled up into the lot - instantly 5 sales reps surrounded our car and when I got out, I was asked by three people - how old is your vehicle and what were we looking for. I had not even stepped out of my car yet. Once we found the salesperson that we were dealing with on the phone (Al "Big AL"), we sat down in a booth and were asked for our paperwork. We gave him the paperwork and he said he would be right back - that he had to make "copies" of the papers. 40 minutes later he arrives and tells us that he had an older F150 Regular Cab Work Truck with no options (like power anything) and that that was the only truck or SUV that we "qualified for". I had had enough at this point and told him point blank what we wanted - a truck or SUV that fit within the guidelines of the loan. He stood up and said he would be right back. I stopped him and said I am not going to do the back and forth all day - they have my information, I have a loan approved - I wanted to get this over with as soon as possible. He guaranteed me he would be right back. 20 minutes later he ushered us in to Tim Herrells office. This man is the most repugnant and rude person I have ever met - in my entire life. He started out lecturing me on how exactly we would go about getting into a car that day and that I had no choice in what vehicle I was to get. He said that the banks told him I would not get into an SUV and that a small car was all I was going to get. I countered with "how much of a loan am I approved for?". With this, he became irrate. He started to raise his voice at me and telling me I am a liar because I did not disclose all of my income and that the small difference would have gotten me into a better car. (Mind you I have not even been on the lot to look at a car yet). So I said "what vehicle can I get in that is an SUV or truck then?". He started to lecture me as if I was a child and told he he had done his homework and that my credit situation dictates that I am going to get either a small car or possibly an older, small SUV - but it would be almost impossible to get a regular SUV. I asked again, how much of an SUV could I get. He jumps up (you could tell he was pissed), grabs his keys off the desk and said to Big AL - "I guess this 'person' wants to see what he can get". He was shaking his head and saying something under his breath at this point. They left the office and led us to a golf cart, which we were forced to sit facing backward on and the moment I sat down he floored it - we almost fell off the cart. That was it for me, but my partner said lets just see what they have. They kept sorta stopping and Tim Herrell said "Cant put them in that one, or that one or that one or that one, like 20 times as we are flying down the lot. Finally he stopped and we all got out. He pointed to a Versa and said this is about all you will ever get. At that point, we both have had enough and we left. I would like to point out that I grabbed every piece of paper off of Tim Herrells desk on the way out and those papers revealed I was approved for a loan in the amount of up to $35,000.00 pending a structure. He had written in PINK MARKER - the word "HOT". I have no idea what that means. After we left there, I went to Pete Moore Chevrolet met the nicest sales person and finance officer you could have imagined and they got me into a very nice Mercury Mariner with less than 75K miles with an attractive interest rate - no problems there finding me a car I could fit into. OH - and the kicker? The company that I got the loan approval through with Pete Moore - was the same one that approved me at Sandy Sansing. Attention Tim Herell and Sandy Sansing - Stop treating your customers badly and lecturing 40 year olds as if they are children - you have lost a customer for life and I will continue telling every person I meet about this horror story. You should be ashamed of yourselves and find another finance manager! AVOID SANDY SANSING AT ALL COSTS - GO TO PETE MOORE INSTEAD!!!!! More

I had already obtained financing and was refered to Sandy Sansing. Buck Lee contacted me and said that they had two vans that he thought would fit the criteria of the loan and that he would check and get ba Sansing. Buck Lee contacted me and said that they had two vans that he thought would fit the criteria of the loan and that he would check and get back with me. Two days later I called him to get an update, and he said he was still putting the paperwork together and needed my SSN. I called back later that day and he said "He was still waiting on an approval". Come to find out he had been running my credit without my permission, shopping for a different loan. When confronted about this, he hung up on me. I called back to speak to the GM about this and was assured that they would get back on track and we could still get the deal done, so I gave them another opportunity to sell a van. That was 4 days ago and I still haven't recieved a call. UPDATE: After posting this review finally recieved a call from the GM Gary Farmer. After speaking with him I decided to give them another shot and I told him the basics of the deal I would like to do. He asked me when I could come in to try and put the deal together he also asked me to delete this review. I went in the following morning and after about an hour at the dealership, I was satisfied that things were going to work out. Then out of nowhere, Gary acts as if we never had a conversation about my expectations, and says that "he just can't do that". If that was the case then why have me drive 60 miles and waste another hour of my time. This has been a miserable auto buying experience, and I am totally dissapointed with the customer service and would not recommend Sandy Sansing Mazda to my worst enemy. Not only will I not take down this review, but I intend on posting it on every site that I can find to include a complaint with the BBB. If you or someone you know has had your credit pulled at a dealership without your permission, take a look at the Fair Credit Reporting Act section 616 (a) (1) (b) More