Sandy Sansing Mazda

Issues to be worked out Dealer gave me a good deal on my trade in and used car I bought. Experience was great. While i was at the dealer, they notified me that the car only h Dealer gave me a good deal on my trade in and used car I bought. Experience was great. While i was at the dealer, they notified me that the car only has 1 key fob. I asked repeatedly what the cost would be to replace the missing key fob. After being there over 3 hrs he finally calls to learned they already closed. Now I am forced to take time off work to go to the dealer and request a new fob in person, then come back another day to have them install it. That's 2 days ill have to miss out on work for a couple of hours. Problem I have is the salesman knew their was a problem with the car, and said nothing. I later that day after I bought the car discovered the problem. When I called to find out what the cost to replace the key fob, he told me that the broken part in the car should be covered under warranty. I hate when people keep secrets, you present yourself as an honest dealership but you keep secrets, no matter how small they are. I ask you several times to call on getting a replacement key fob and don't do it. Chris did a great job in finding me the best rates, and Joel was great at explaining the financial end I will consider buying from there again, but I don't think ill be using the same salesman More

What a wonderful first time car buyer experience! Mike and Joel were so helpful during the entire experience. Both helped find the best vehicle for me. It was a very friendly atomosphere overall. Mike and Joel were so helpful during the entire experience. Both helped find the best vehicle for me. It was a very friendly atomosphere overall. More

Great team, very helpful The Mazda team was very helpful in the purchase of my FJ Cruiser. Price was right and service was outstanding. We were treated friendly and fairly. The Mazda team was very helpful in the purchase of my FJ Cruiser. Price was right and service was outstanding. We were treated friendly and fairly. We recommend this dealership to anyone in the market for a car. More

Fast and Easy Rob was my salesman and Joel worked with me on the warranty addition. Both guys did a great job. I felt no pressure to accept any deals and they worke Rob was my salesman and Joel worked with me on the warranty addition. Both guys did a great job. I felt no pressure to accept any deals and they worked with me to ensure I got what I was asking for. I will be regular customer with this dealer but more to the point I would always ask for Rob to work with me. More

Best Car Buying Experience EVER! I really can't say enough to express how wonderful Erick Ruiz-Reyes and Joel Bender were at Sandy Sansing Mazda! Erick was relaxed, knowledgeable, pat I really can't say enough to express how wonderful Erick Ruiz-Reyes and Joel Bender were at Sandy Sansing Mazda! Erick was relaxed, knowledgeable, patient, kind, polite, and FUN! He didn't pressure me and really did a fantastic job of answering my questions and helping me test drive and find the perfect car. He was respectful to my 12 yr old son and even let him ride shotgun instead of putting him in the back seat. Well played, Erick, well played. When it came time for the negotiating, there really wasn't much to be done because he worked with my terms to get the numbers I wanted. Then it was time for Joel....the finance guy... this was the part I dreaded and after such a great experience with Erick, I was leery of moving on to another associate. As it was the end of the day, I was tired and my defenses went up. Well, Joel proved to be just as amazing as Erick. He treated both me and my son with courtesy and respect and was just as much fun as Erick. He broke down the legal mumbo-jumbo and ensured I left with the peace of mind I should after a major purchase. To top it off... I sent Joel an email with a ton of questions the next day and not only did he read the whole thing (it was long), but he responded with both an email and a phone call. I don't know if they'll be looking forward to seeing me again, but this will be the first place I go for my next car! Thanks, guys! More

Easy, No Pressure Experience I thought I had made up my mind on a completely different vehicle when I visited Sandy Sansing Mazda. The extra options and the feel of the vehicle wo I thought I had made up my mind on a completely different vehicle when I visited Sandy Sansing Mazda. The extra options and the feel of the vehicle won me over. However, the car was a little more than I wanted to spend. Rob Sansonia was very knowledgeable and listened. He kept working with me and the dealer to get the price more to my liking. The entire experience was pretty ty close to painless. I had had my previous vehicle for 17 years because I hate car shopping. It was easier maintaining what I had. Thanks Rob, Joel and Sandy Sansing Mazda for making my car shopping chore a breeze! More

Buying a car made easy Alan was very friendly and helpful. The best about the experience was he didn't rush, didn't force a pick, he didnt try to just throw me in any vehicl Alan was very friendly and helpful. The best about the experience was he didn't rush, didn't force a pick, he didnt try to just throw me in any vehicle, tailored every car to my need. He built a great rapport and relationship from the time I came in! This has been a great experience for me especially for me being a first time buyer. Joel made sure I understood everything that would protect me in unforeseen circumstances. It was a pleasure working with these two men! What a blessing! More

Outstanding customer experience Thank you John, Mike and Joel for your excellent customer service. You all went out of your way to find the color we wanted in our new Mazda CX-5 and Thank you John, Mike and Joel for your excellent customer service. You all went out of your way to find the color we wanted in our new Mazda CX-5 and made us feel very special the whole time we were there. My husband and I are very happy to be a part of the Sandy Sansing family and look forward to doing business with you in the future. More