Sandy Sansing Mazda

Great people! I have bought a lot of cars over the years. Always enjoy the process. The whole team of sales and service did a great job of getting us through the p I have bought a lot of cars over the years. Always enjoy the process. The whole team of sales and service did a great job of getting us through the process, great folks. Great product. More

They worked hard to earn our sale As a newer sales agent, Kayla was very friendly and professional. She listened and answered our many questions. She went out of her way to make the sa As a newer sales agent, Kayla was very friendly and professional. She listened and answered our many questions. She went out of her way to make the sale. Even when we ran into an issue the next day and contacted Kayla, she was quick to respond with a solution...on a Sunday. Rob also went out of his way to get information to secure the sale. Joel explained our many financing options with humor. The whole process didn’t take as long as we had expected. More

"Great Experience" My wife was driving a 2013 Honda CRV EX-L AWD, but wanted to get something with a little more room. So I lined up the usual suspects, Ford, Chevy, GM My wife was driving a 2013 Honda CRV EX-L AWD, but wanted to get something with a little more room. So I lined up the usual suspects, Ford, Chevy, GMC, Honda, Toyota, and Nissan. Well she loves her imports, so the domestics were out of the running. I also encouraged her to consider a few in the luxury line up like, Audi, BMW, Lexus, and Mercedes. Well, she didn't want to spend that much money. She mentioned looking at Mazda, but we didn't know much about their vehicles, so we did some research. We were immediately impressed with the favorable reviews from owners and professionals. We were interested in the CX-9, so we stopped by the dealership and met Ellis Nichols in the sales department, where he gave us a crash course on the CX-9. He is awesome, he understood we will still researching and comparing other vehicles and made sure we had plenty of information on the CX-9. We did eventually buy a CX-9 Signature, which in my opinion is just as nice or better than many in the so called luxury line, but 15K less. Ellis really came through for us, he is professional, enthusiastic, and knowledgeable. Ellis with the help of his manager Rob Sansonla, not only made our purchase process painless, they actually made it fun. The entire staff that we met appeared happy and seemed to enjoy being at work. While we were waiting for our turn to do the financing, we notice Rob going around to everyone thanking them for their hard work. The Finance Manager, Joel Bender, was fantastic. He explained every detail in terms that we understood, which is saying a lot in my case. He is energetic and seems to really strive to make customers feel welcome, important, and valued. It was a pleasure to spend 40K in this dealership and I'm sure we'll do it again. More

Professional, kind, and courteous staff. I wasn't pressured into buying a vehicle. I waited about 2 weeks after test driving to make my decision and was complimented for thoroughly weighing o I wasn't pressured into buying a vehicle. I waited about 2 weeks after test driving to make my decision and was complimented for thoroughly weighing out options and comparing sub compact suv's in the area. Ronald Maxwell answered questions I had truthfully based on the research I gathered. Mr. Joel celebrated my selection and helped me select a maintenance package that fit my budget. I recommend the dealership to others. More

Great Until You Pay I purchased a used F-150 here. The sales staff was very friendly and made sure to check inventory from other Sandy Sansing dealerships to meet my need I purchased a used F-150 here. The sales staff was very friendly and made sure to check inventory from other Sandy Sansing dealerships to meet my needs. Overall the price seemed pretty fair and I was happy with my initial purchase. Unfortunately, after this place sells you a vehicle, the customer service stops. After 4 months of driving the truck, I had a flat tire so went to change my tire. This is when I discovered that there was no jack or tire iron included (I definitely didn't think to check this before purchasing). As luck would have it, this happened on a weekend night and lead to quite the miserable night getting roadside service. Anyways, I reported the lack of jack to a service rep as I had to bring my truck in for a rear camera that wasn't working properly. My intention was to talk to sales about the lack of tire changing equipment, but our service rep said she would take care of it. I want to be up front. Our service rep was very friendly and apologetic about the answer that sales had given her. I can't fault her at all. She was told that since I made the claim 4 months after the purchase, they claimed no liability as they had no way to verify what happened to the equipment. Yup, they caught met. I spent nearly $30,000 to try get a $100 back 4 months after the purchase. Personally, I take offense to them insinuating that I would try make false claims. Not including gear to change a flat tire could be a serious safety issue or liability but I won't try push legal issues against this dealership. Instead I will never purchase from this dealership or any other Sandy Sansing dealership again. And I will make a point to tell all of my military coworkers of the total lack of respect I was given. After they get your money, don't expect any respect or service. I would give this dealership 1 star, but again the rep in the service department was very friendly. She apologized for sales insinuating that I was trying to pull some trick and even recommended a couple used car parts places to try buy required equipment. Unfortunately for her, she works for a terrible company. More

Good people Dallas and Joel went out of their way to make this experience as painless as possible and I wouldn't hesitate to purchase another vehicle from them in Dallas and Joel went out of their way to make this experience as painless as possible and I wouldn't hesitate to purchase another vehicle from them in the future More

Service Department Improved My Vacation On a recent +1K mile trip, I needed repairs on a Friday at 4 PM :-0. Tracy & the Service Department got me in immediately, with a lower price than any On a recent +1K mile trip, I needed repairs on a Friday at 4 PM :-0. Tracy & the Service Department got me in immediately, with a lower price than anywhere else I checked. They were super kind to this stressed out traveler. Great job, Sandy Sansing Mazda of Pensacola! I wish I lived in Florida--I would go to you every time for sales & service! More

Used car purchase Superb servce. Excellent communiction. Even the employees not involved in sell were kind and courteous, asking if needed a drink, food, etc. Made my p Superb servce. Excellent communiction. Even the employees not involved in sell were kind and courteous, asking if needed a drink, food, etc. Made my purchase an enjoyable experience. More

Best Car buying experience ever Max is a great person . From the very beginning I could tell he was an honest genuine person . The vehicle was priced very fair and they gave me a goo Max is a great person . From the very beginning I could tell he was an honest genuine person . The vehicle was priced very fair and they gave me a good price on my trade in . I have never had a car buying experience in which I felt I was being treated fair until this one . Joel handled our financing and he was also a very friendly , honest person . We felt very at home and I will look here first on my next car buy. I highly recommend this dealership . More

Superior Service I was very pleased with my experience with Sandy Sansing Mazda. Kevin Webster worked hard to help us find just the right vehicle. He listened to what I was very pleased with my experience with Sandy Sansing Mazda. Kevin Webster worked hard to help us find just the right vehicle. He listened to what we wanted and made sure we got the deal that was just right for us. I will definitely return for any future purchases! Joel was very helpful in the financing department and helped us find just the right warranty for our needs. We appreciate all that was done in helping us find the right vehicle for our growing family! More