Sandy Sansing Mazda

Amazing Didn’t think I was leaving with a car since I had just totaled mine but everyone helped me out and it was so great. Didn’t think I was leaving with a car since I had just totaled mine but everyone helped me out and it was so great. More

Best Help Ever We are friends of Joel Bender and he & Kaleb were so much help. Keleb was super with getting us finished & out before storm got there!! We are friends of Joel Bender and he & Kaleb were so much help. Keleb was super with getting us finished & out before storm got there!! More

Great experience and Tracey Hodges is awesome! I typically do not write reviews, but this deserves one!!! I can't say enough about what a difference a friendly and professional staff make when hav I typically do not write reviews, but this deserves one!!! I can't say enough about what a difference a friendly and professional staff make when having your car serviced! In the past, I have used another dealership that is closer to my home, but in the future I will take the extra time to drive to Pensacola! Tracey was SUPER helpful, very conscientious and made us feel confident that my car was in good hands! All the staff we came in contact with were friendly and professional! We were very impressed. Thanks to all who made this such a pleasant experience! More

Car buying easier Amid pouring down rain our salesman John N. went out of his way to get the vehicle we wanted to see and test drive and made sure we stayed dry. Joel i Amid pouring down rain our salesman John N. went out of his way to get the vehicle we wanted to see and test drive and made sure we stayed dry. Joel in finance explained everything. Megan called us about a search I did online regarding the vehicle and asked if we would be coming in. More

What a great experience I recently moved to the Pensacola area and have only bought all my cars from a dealership back home for the last twenty years where I knew everyone. S I recently moved to the Pensacola area and have only bought all my cars from a dealership back home for the last twenty years where I knew everyone. So when I started looking for a car it was either travel eight hours back to my home dealership or find a dealership here. I decided to start in Pensacola and worse scenario I would go home next weekend, but I was scared. I walked up to Sandy Sansing Mazda and was greeted by Myca who at that moment I knew I went to the right dealership and had nothing to worry about. She was friendly, helpful and knowledgeable about the Mazda 3 and Mazda 5. The whole staff was so excited about me getting a car and so helpful and friendly. We had the pleasure to also sit down with Joel to do the financing and what a great guy. I really felt like I had shopped here for the last twenty years for a car. Thank you Sandy Sansing Mazda especially Myca and Joel. More

Most Pleasant Car Purchase Experience...Ever! I had been thinking of trading my CX-5 for a newer model and decided to talk to someone while waiting on my oil change. We all know that these stories I had been thinking of trading my CX-5 for a newer model and decided to talk to someone while waiting on my oil change. We all know that these stories end with you driving away in your shiny new car! My initial contact was with Paul who was new to the Mazda side and worked with John to make sure I had a great experience. Then Joel wrapped up the transaction quickly and efficiently. Sometimes the car buying process can be intimidating for a woman, but thanks to these three gentlemen, I am happy to say I am a satisfied Sandy Sansing customer! More

Incredibly Impressive Staff I was recently in the market for a new vehicle, and after an extensive search that included multiple interactions with various dealerships, I decided I was recently in the market for a new vehicle, and after an extensive search that included multiple interactions with various dealerships, I decided on Sandy Sansing Mazda. This talented group of people exhibited the utmost respect for me as their client, never pressured me to make a decision I wasn't comfortable with, and went to great lengths to ensure I was satisfied with my purchase. Kayla Stewart went above and beyond to find the perfect vehicle for me and kept me in the loop on new inventory. Joel Bender was friendly and made me feel right at home from the beginning, and he was patient with me in answering all of my many questions. When I returned a couple days after my purchase to bring in paperwork, Rob Sansonia personally attended to my needs and even buffed out residue from the shipping packaging. This dealership goes above and beyond, and I highly recommend them! More

Excellent Salesman I worked with Paul Turner, and he helped me out with everything from getting the right financing options to test driving a multitude of cars. He was e I worked with Paul Turner, and he helped me out with everything from getting the right financing options to test driving a multitude of cars. He was extremely patient and informative and I will be buying all of my cars from him from now on. More

Look elsewhere! I was looking online for a specific truck and found the one I wanted at this dealer, so I called to see if they still had it and I spoke with Dallas ( I was looking online for a specific truck and found the one I wanted at this dealer, so I called to see if they still had it and I spoke with Dallas ( salesman) and he says yes we do come and drive it! So I could not come that particular day so when I did have time I called and said I am coming he said ok! Needless to say when I got there I did not see the truck and I ask ( Did you sell the truck?) He said yes we did but it have some more trucks you might like. So I should have known from that particular tactic to get me there I should have left!! But I went ahead and looked at another truck that they had that I had seen online but they had to go locate it because it was not on there Mazda lot. So they go get it we do all the financing and I am about done and the dealer says I am having it cleaned and gassed up for you! And I distinctly said (oh thank you because when I test drove it it had 20 miles to empty) ! Well I go to get in and he says I am going to owe you some gas because I can’t get my fuel card to work! I was like oh my goodness I can’t believe this!! That was number. 2 I really should have just said good bye!!But no I have done been there half the day and I was leaving so I just went straight to the gas station!! So I am getting home and my son says where are the step rails? I said oh my gosh I did not even notice when I was there it did not have them on ( which is my fault for not noticing) but I was looking at the bells and whistles of the truck! So I called and he says well I don’t know why they took them off and I told him well my picture on line shows the step rails and I want them back on the truck! He says well I will try to find them but I can order you some for our price if you want me too. I was like no I want the ones that are supposed to be on there that I bought with the truck!! He says I will try to see what happen and call you back!! Guess what it’s a month later and no call! And when I called and spoke with the financing manager his exact words were I am sorry but you did buy the truck as is!! I don’t usually complain at all about to much but this place is just awe full!!!! Just go elsewhere!! More