Sandy Sansing Chrysler Dodge Jeep Ram

Fantastic dealership from sales to maintenance services! Very happy with my truck! So happy in fact that my wife took her car and traded it in on a Ram 1500! Very happy with my truck! So happy in fact that my wife took her car and traded it in on a Ram 1500! More

I dealt with Sandy and it was a pleasure she was very helpful with all my concerns. helpful with all my concerns. More

Found my problem rapidly and didn’t even charge me for diagnosing. Not a part failure but the previous oil change shop incorrectly installed the o ring causing a dramatic leak. Honest dealership diagnosing. Not a part failure but the previous oil change shop incorrectly installed the o ring causing a dramatic leak. Honest dealership More

Sandy is amazing, she is straight forward and was a pleasure to work with. Love my 2022 Jeep Compass. Thank you Sandy! pleasure to work with. Love my 2022 Jeep Compass. Thank you Sandy! More

Beginning to end… PHENOMENAL service! I will be recommending y’all’s dealership to everyone! recommending y’all’s dealership to everyone! More

While I would love to praise these guys for fitting me in (was going to buy the whole shop lunch) , I cannot. The battery on my brand new 6 figure truck died recently and we had to replace it. Due to the bat (was going to buy the whole shop lunch) , I cannot. The battery on my brand new 6 figure truck died recently and we had to replace it. Due to the battery being unhooked the system threw a bunch of codes and nothing worked right. I asked the service advisor if I was going to have to pay them every time my battery dies and this poor engineering forces codes. According to Devon (the service advisor) the truck should not throw codes and this is not normal behavior, BUT, they still won't cover it under warranty. The truck is only 4 months old and only has 4k miles on it with NOTHING done to it. The dealership refused to cover it under warranty because they didn't have a "code" for it. When I asked if they reached out to FCA Devon said he would not call them because....again....he doesn't have a code for it. So needless to say I had to pay to get my vehicle back for something that should have been a BLATANT warranty issue. I didn't cause the battery to die and be replaced. I did nothing to cause any codes, but according to Sandy Sansing it is "user caused". So I caused none of the codes but it's my fault? Needless to say I had to pay out of pocket just to get my BRAND NEW vehicle back. On top of that they don't bring customers vehicles back up front for you...they make you as the customer march 100 yards through their back lot full of vehicles and try to find your vehicle. Customer service does not exist at Sandy Sansing Service. More

Hunter Rogers was really nice and easy to deal with. I recommend you ask for him specifically. I’ll trade there again. He was careful to explain everything that comes with the vehicle and warranty informa recommend you ask for him specifically. I’ll trade there again. He was careful to explain everything that comes with the vehicle and warranty information More

So had an appointment to test drive. My sales person left... Dezmond and all other sales people looked dumbfounded and did nothing except Ms. Sandy! She called him and he went to Daphne, AL. He told her left... Dezmond and all other sales people looked dumbfounded and did nothing except Ms. Sandy! She called him and he went to Daphne, AL. He told her she Had to help me. She got the sell, but has to share with him. When he came back there was absolutely no recognition, no remorse, no apology and walked by plus made eye contact many times the 5 hours I was there. I was really thinking of leaving again but the vehicle I wanted Ms. Sandy found up the street so we went to get it and everything was just smooth as butter. Ms. Sandy was very apologetic and upset for the way I was treated. Management did nothing as I was there. It was even in the notes of contact I was set to be there at 2pm. No text message or anything. Ms. Sandy should not have to split a sale after taking on a rude, obnoxious, and undesirable salesperson actions. The only thing that was good about the sale the car to drive was nice. I get to decide if it is worth it the next day or 2. I do not like getting shafted as a customer plus don't approve of seeing coworkers taking other's slack when they will not do what they are supposed to do. Makes me wonder what they did with their vehicles in the shop and on the lot. Management needs to figure out if customers come first or the counter top and coffee. More