Sandy Sansing Chrysler Dodge Jeep Ram

Service Staff was Great, Chrysler Jeep No So I have a 2016 Jeep Sahara that has a valve tapping in the engine @37000 miles. I took it to the dealership where the service team were helpful and I have a 2016 Jeep Sahara that has a valve tapping in the engine @37000 miles. I took it to the dealership where the service team were helpful and great. The Service Manager and the Mechanic looked and heard the tapping and confirmed that it was a problem. They kept my car 5 days, had parts ordered in advance, mechanic scheduled, then Chrysler Jeep sent someone that said it does not tap loud enough!!!! I want you to imagine, you can hear this valve tapping driving down the road inside the Jeep. Intermittently it is even louder. The dealer stated to me that Jeeps have a problem with the heads and especially on the left side. That they have seen this before and had to replace them. So, this issue is known to Jeep. Yet the dealer was powerless to assist in this warranty case due to Jeep. So, my wife is scared to drive her $40,000 jeep because like a Suburban we had dropped a valve into a cylinder leaving her stranded. I personally find this offensive that Chysler Jeep will not warranty a defective head, knowingly it has an issue and their advice is it needs to blow up endangering your wife and possibly stranding her in a country road somewhere. Chrysler Jeep should step up and do what is right for their customer. My wife loved her yellow jeep and having one. She was really proud to be part of being a jeep owner and is now afraid of driving it. Really sad. More

Very smooth process. The whole transaction was very smooth. It was a pleasure working with Joel Kuhn..he smiled the whole time! Plus, the loan department was also great The whole transaction was very smooth. It was a pleasure working with Joel Kuhn..he smiled the whole time! Plus, the loan department was also great to work with. The process was very streamlined. More

Hurry up and wait Made an appointment for warranty on trans. Had tech ride with me while engine cold. Trans slipped 1st to second gear he saw and felt it. I left. Truc Made an appointment for warranty on trans. Had tech ride with me while engine cold. Trans slipped 1st to second gear he saw and felt it. I left. Truck sat in lot about 10 days or so. Went there and saw truck in garage running mech said he could not duplicate. Doh!! It happens when cold. Temp in engine now warm. Of course it won’t duplicate. So out I go still slipping and driveline thumping. What was the appointment for??? 10 head start?? For nothing. I go to 5 star rated Bettenhausen Dodge when I visit Chicago again. Fast efficient and no bs. Good luck Sandy More

HURRY UP AND WAIT Had appointment for wheel alignment- 2 plus hours later still sitting in parking lot. What is point of the appointment and then there is the attitude Had appointment for wheel alignment- 2 plus hours later still sitting in parking lot. What is point of the appointment and then there is the attitude when you ask why. I will never being it here again More

Unprofessional Purchased a used vehicle. Signed an agreement with salesman to have an issue with vehicle “repaired” before delivery. At delivery, empty gas tank, veh Purchased a used vehicle. Signed an agreement with salesman to have an issue with vehicle “repaired” before delivery. At delivery, empty gas tank, vehicle not cleaned, issue NOT repaired, and took another day to locate 2nd key. Customer service well below average and unprofessional. More

Appreciation for dealing with me and my family. This dealership is great for people that doesn’t have good credit they will work with you and put your needs before their needs and wants. I had a gre This dealership is great for people that doesn’t have good credit they will work with you and put your needs before their needs and wants. I had a great experience here with them and I walked out with the truck I wanted and the vehicle my wife wanted as well. They proved to me that not all dealerships will just push you to the side like McKinsey gmc will. More

⭐️⭐️⭐️⭐️⭐️ I can’t say enough about these guys! My experience buying my first car couldn’t have gone more smoothly and I have Ridge to thank! I was extremely ner I can’t say enough about these guys! My experience buying my first car couldn’t have gone more smoothly and I have Ridge to thank! I was extremely nervous going in and he made me feel at ease and comfortable. Absolutely will be sticking with these guys for years! More

Top Notch! Excellent service before and after the sale! Charlie is the best and very knowledgeable on his Ram trucks! Thanks to everyone! Will definitely be retu Excellent service before and after the sale! Charlie is the best and very knowledgeable on his Ram trucks! Thanks to everyone! Will definitely be returning to this dealership. More

Horrible! Do not ever purchase from this dealership. You will probably receive decent service, but after the sale kiss that service goodbye. These crooked xxx Do not ever purchase from this dealership. You will probably receive decent service, but after the sale kiss that service goodbye. These crooked xxxxx got me good. These girls been avoiding me like he plague. Chuck, Charlie, and Kevin are who I dealt with, or tried to deal with. More

Sunshine and rainbows until you need the service dept! We desperately wanted to keep our business local. We even had a pretty good buying experience, and all was well until we had a mechanical issue and ne We desperately wanted to keep our business local. We even had a pretty good buying experience, and all was well until we had a mechanical issue and needed help. The service department is no frills, crowded and discombobulated. The lady who desperately wanted to be in charge but did not have the professionalism or knowledge to do so, was condescending and rude. The guy who I thought was the service manager gave very bad advice about continuing to drive our car and caused further damages. There was an employee on his phone, and grumpy customers complaining everywhere. A very poorly run establishment. I'm thankful there is a much more efficient, kinder dealership near by where customers still matter. Just sorry Milton Dodge got a single dollar from us. More