Sandy Sansing Chrysler Dodge Jeep Ram

Excellent customer service We did a deal over the phone. Alan had paperwork prepared and ready for me to sign. it was a very pleasant experience. I will definitely be buying ne We did a deal over the phone. Alan had paperwork prepared and ready for me to sign. it was a very pleasant experience. I will definitely be buying next vehicle from this dealership More

Wonderful Service! I just recently purchased a 2014 Kia Sorento through Isaac. From the first moment he began to help me he was amazing. He actually listened to what I s I just recently purchased a 2014 Kia Sorento through Isaac. From the first moment he began to help me he was amazing. He actually listened to what I said. He found me exactly what I was looking for and stayed within my price range. Every place I went before this (10+) tried to put me into a much more expensive vehicle that didn't have the things I was looking for. He listened to me and made an effort to provide exactly what I wanted. He didn't try to convince me to settle for a vehicle I didn't really want nor did he try to go above my price range. I truly appreciated his attention to detail and him not trying to be that pushy, annoying salesperson we all hate. Thank you so much to Isaac Schmidt! If you want someone who listens, actually pays attention and genuinely wants to help put you into your ideal car, go see him! More

Service Great job, took me at the last minute when Pensacola. Fl dealership would not. Had not been here before. I will use this dealership even though it i Great job, took me at the last minute when Pensacola. Fl dealership would not. Had not been here before. I will use this dealership even though it is a longer travel time. More

Putchase of Used truck The sales lady was very patient. I'm retired military (30 years) 75 years old. 100 % Disabled Veteran. Medical condition not good. She listened and The sales lady was very patient. I'm retired military (30 years) 75 years old. 100 % Disabled Veteran. Medical condition not good. She listened and was relentless in her effort to get all questions answered. She is the sole reason for us purchasing this truck. Did not like the attitude of the sales manager but conceded to the fact he was doing what he was required to. Really not a problem. A little worried about the service after the purchase. In reviewing the ratings from previous buyers there seems to lack of support from the service department for the concerns of the buyers. Hope this will not occur with us. More

Service Staff was Great, Chrysler Jeep No So I have a 2016 Jeep Sahara that has a valve tapping in the engine @37000 miles. I took it to the dealership where the service team were helpful and I have a 2016 Jeep Sahara that has a valve tapping in the engine @37000 miles. I took it to the dealership where the service team were helpful and great. The Service Manager and the Mechanic looked and heard the tapping and confirmed that it was a problem. They kept my car 5 days, had parts ordered in advance, mechanic scheduled, then Chrysler Jeep sent someone that said it does not tap loud enough!!!! I want you to imagine, you can hear this valve tapping driving down the road inside the Jeep. Intermittently it is even louder. The dealer stated to me that Jeeps have a problem with the heads and especially on the left side. That they have seen this before and had to replace them. So, this issue is known to Jeep. Yet the dealer was powerless to assist in this warranty case due to Jeep. So, my wife is scared to drive her $40,000 jeep because like a Suburban we had dropped a valve into a cylinder leaving her stranded. I personally find this offensive that Chysler Jeep will not warranty a defective head, knowingly it has an issue and their advice is it needs to blow up endangering your wife and possibly stranding her in a country road somewhere. Chrysler Jeep should step up and do what is right for their customer. My wife loved her yellow jeep and having one. She was really proud to be part of being a jeep owner and is now afraid of driving it. Really sad. More

Very smooth process. The whole transaction was very smooth. It was a pleasure working with Joel Kuhn..he smiled the whole time! Plus, the loan department was also great The whole transaction was very smooth. It was a pleasure working with Joel Kuhn..he smiled the whole time! Plus, the loan department was also great to work with. The process was very streamlined. More

Hurry up and wait Made an appointment for warranty on trans. Had tech ride with me while engine cold. Trans slipped 1st to second gear he saw and felt it. I left. Truc Made an appointment for warranty on trans. Had tech ride with me while engine cold. Trans slipped 1st to second gear he saw and felt it. I left. Truck sat in lot about 10 days or so. Went there and saw truck in garage running mech said he could not duplicate. Doh!! It happens when cold. Temp in engine now warm. Of course it won’t duplicate. So out I go still slipping and driveline thumping. What was the appointment for??? 10 head start?? For nothing. I go to 5 star rated Bettenhausen Dodge when I visit Chicago again. Fast efficient and no bs. Good luck Sandy More

HURRY UP AND WAIT Had appointment for wheel alignment- 2 plus hours later still sitting in parking lot. What is point of the appointment and then there is the attitude Had appointment for wheel alignment- 2 plus hours later still sitting in parking lot. What is point of the appointment and then there is the attitude when you ask why. I will never being it here again More

Unprofessional Purchased a used vehicle. Signed an agreement with salesman to have an issue with vehicle “repaired” before delivery. At delivery, empty gas tank, veh Purchased a used vehicle. Signed an agreement with salesman to have an issue with vehicle “repaired” before delivery. At delivery, empty gas tank, vehicle not cleaned, issue NOT repaired, and took another day to locate 2nd key. Customer service well below average and unprofessional. More

Appreciation for dealing with me and my family. This dealership is great for people that doesn’t have good credit they will work with you and put your needs before their needs and wants. I had a gre This dealership is great for people that doesn’t have good credit they will work with you and put your needs before their needs and wants. I had a great experience here with them and I walked out with the truck I wanted and the vehicle my wife wanted as well. They proved to me that not all dealerships will just push you to the side like McKinsey gmc will. More