Sandy Sansing Chrysler Dodge Jeep Ram

I had a service on truck was a very positive experience they were very nice and very helpful great dealership! they were very nice and very helpful great dealership! More

The service department was great! I was in for an oil change and they had me out in less than an hour. They’ve always treated me good and I would definitely recommend. I was in for an oil change and they had me out in less than an hour. They’ve always treated me good and I would definitely recommend. More

I received my vehicle back within a couple of days. I was satisfied with the work done. I was satisfied with the work done. More

Horrible customer service. Did not get my jeep repaired after 2 hours and jeep wasn’t even put back together correctly Did not get my jeep repaired after 2 hours and jeep wasn’t even put back together correctly More

I scheduled an appointment because I was hearing a rattling/ clinking sound under the vehicle every time we would get in the vehicle or go over some bumps. I was charged $97.50 for them saying they re rattling/ clinking sound under the vehicle every time we would get in the vehicle or go over some bumps. I was charged $97.50 for them saying they removed fasteners and adjusted heat shield and properly fasten the heat shield back into place so that there is no more Rattling/ clinking sound. When I finally got my got my vehicle back after a lot of poor communication from the service department. The vehicle still makes the same sound. More

Been a good group to work with. Help and kind. Also patient when I have an issue that is out of everyone’s control and I was upset Help and kind. Also patient when I have an issue that is out of everyone’s control and I was upset More

Straight forward oil change and tire rotation. Made an appointment and they got car in right away. No upselling of unnecessary stuff. Made an appointment and they got car in right away. No upselling of unnecessary stuff. More

Sandy Sansing service department in Milton, FL was responsive to my needs. Their team was able to address warranty-related issues, fixing leaks, in a timely manner. Dalton Strong was very helpful. Wel responsive to my needs. Their team was able to address warranty-related issues, fixing leaks, in a timely manner. Dalton Strong was very helpful. Well done Sandy Sansing and team. More

Very respectful representative made me feel at ease. I will definitely return for any further service or warranty work I will definitely return for any further service or warranty work More

Dear Customer Service, I hope this message finds you well. I'm reaching out for assistance in resolving an ongoing issue regarding the reimbursement check of $365.00 for the Portfolio Theft coverage th well. I'm reaching out for assistance in resolving an ongoing issue regarding the reimbursement check of $365.00 for the Portfolio Theft coverage that remained on the contract. Despite submitting a review and multiple attempts to follow up, I have not received the check. Scott Wells has informed me twice that the check was cut and should arrive by Friday. I understand he may be busy, but I’ve yet to receive any updates via phone or email, and the check still hasn’t arrived. It’s been nearly a month since I purchased the Jeep on July 14th, and I’m disappointed by the delay and lack of communication. For context, this Spring we had our BMW X5 serviced at Sandy Sansing BMW, and the experience was excellent. Our initial experience at Sandy Sansing CDJR also started off very positively, thanks to Erik Blazon. He was professional, courteous, and went above and beyond to ensure we were taken care of—from facilitating multiple test drives to quickly handling paperwork and even covering the cost of a second key. His efforts truly stood out and made the process enjoyable. Unfortunately, the unresolved reimbursement issue has overshadowed what began as a 5-star experience. I genuinely hope this can be corrected so that my overall impression reflects the great service Erik provided. Thank you for your attention to this matter. I look forward to your prompt response and resolution. Deal# 39330 Customer# 1601381 Below is a timeline of this experience. July 14th - Purchased Used Jeep Wrangler - Awesome vehicle!  Waiting over 2 hours to get in to see Scott. July 15th Reviewed Paperwork and found Portfolio Theft was left on transaction for $365.00.  Called Scott Wells and left a message to remove it. No return call! July 16th - Picked up Jeep - need running boards installed.  Scott saw me and said he would cut me a check and send it in the mail, July 25th - No check so called, and the receptionist took my info and gave Scott the message and was going to have him call me back.  No return call! July 26th - Called and left Scott a message. No return call. 7/28th - Called the receptionist and left a message for Manager or Scott to call me back.  Scott returned my call and said I would have the check by Friday. The owner was out of the office so he couldn't sign the check. Aug 3rd - Still no check so I will have to keep calling until this gets resolved! Aug 4th - Called and left Scott a message about the check. No return call! Aug 4th- Called to talk to the manager and receptionist and she passed me to Accounting Tammy in Pensacola. I left her a message to call me back. No return call. More