Sandy Sansing Chevrolet

I am unhappy with the service I received from the service department. First off, let me say the advisor, Valerie, was polite, and pleasant to work with. However, the technician was the issue. I brough department. First off, let me say the advisor, Valerie, was polite, and pleasant to work with. However, the technician was the issue. I brought my father-in-laws pickup in because the A/C was not working. An hour in a half later, they told me they could not find anything wrong, except for the freon had leaked out. They said they had serviced it, added dye, and asked me to come back in two weeks to be checked for a leak. That was $216.00 Two weeks later, the A/C was still cold, but I brought it in, as asked. I told Valerie, that after the technician serviced it the last time, the system was cold, but I kept hearing a gurgling sound from behind the glove box, and asked for him to look at it. After an hour of waiting, I was told it was going to be a while, because the tech had been assigned a steering column. No biggie, so I waited. However, after two and a half hours later, I was again told there were no leaks, and that the gurgling sound was the freon being converted from a gas, back in to a liquid. Sounded weird, but accepted the explanation, and left. I had been there for over four hours. The next day, the system began running warm, so I brought the truck back. I asked Valerie if she knew whether the technician had serviced the system the last time I was there (a couple of days prior). The technician happen to be standing there, so she told him how the system was running warm and asked. With a "smirk" on his face, he said, "Nothing was cooling yesterday", and walked off. I was taken a back. Maybe he had had a rough morning. Two hours later, I was given a quote. According to the quote, almost everything in the A/C system was bad. Compressor, canister, orifice, o-rings, etc... and, by the way, the water pump was bad, and needed a fan clutch! I was quoted over $1800.00 (Really?)! The truck is blue booked at $4700.00. It was apparent to me, the technician did not troubleshoot the system the first time I came. Especially with his explanation of the gurgling sounds. I went to the local parts store, with the quote, and picked up OEM parts for $285.00, came home, installed them myself, then took the truck to a local repair shop and had the A/C system evacuated and serviced, for $80.00, and now the A/C system runs fantastic, AND no gurgling sounds! I have purchased 2 cars from the Sandy Sansing group, a G35 and a Murano, and had great service. This was the first time I have been dissatisfied, and am not sure when, or if, I will be bringing any of my vehicles there for repairs. More

I purchased a 2009 Chevy Colorado from Sandy Sansing in July 2009. I got great deal! Jo Reese was an excellent salesperson and helped me get all the available rebates as well as the great price on a truck July 2009. I got great deal! Jo Reese was an excellent salesperson and helped me get all the available rebates as well as the great price on a truck that had been on the lot a long time. I was impressed enough to go back and try to buy another car this year. The service was once again excellent, they just couldn't match the trade quote of another dealer. I will still consider Sandy Sansing for my next vehicle. More

We knew that we wanted a Lexus and would buy in Pensacola, fl. We did our research and found two dealerships with the vehicle we wanted. Both were around the same price and quality of vehicle. Bo Pensacola, fl. We did our research and found two dealerships with the vehicle we wanted. Both were around the same price and quality of vehicle. Both salespeople knew that we would be driving to Car City in Pensacola to look at their Lexus 330's. The salesman at the other dealership called me at 8am to make a hard pre-sale. Gus at Sandy Sansing did not bother us except to answer any questions and offer us complete service. We felt no hard sales tactics and liked that very much. He had great knowledge of his product and was honest and friendly. Gus was a great salesperson! We bought the vehicle from Sandy Sansing, our sales person at the other dealership didn't even get a visit. We are a very particular couple who know what we want and will walk out if not satisfied. We were very satisfied with our service. Thanks Gus!!! More

I recently was involved in a collision that resulted in a total.The teamwork with the body shop to the new car sales was smoother than expected and I would recommend their team to anybody needing service,bod total.The teamwork with the body shop to the new car sales was smoother than expected and I would recommend their team to anybody needing service,body work or a new car to get to know these people as they try to make your bad luck a better experience. More

I have bought two cars from Sandy Sansing and I would not go anywhere else. I always receive the best customer service and everyone is always so friendly and helpful. I got a good deal on both the cars I h go anywhere else. I always receive the best customer service and everyone is always so friendly and helpful. I got a good deal on both the cars I have bought here and they have both been great cars. Anytime I needed service work on the cars Gary Dubose and his body shop employees always fit me in and did great work for a great price. Gary always goes out of his way to make every customer happy and it is very much appreciated. The sales rep that I bought my last car from (David Bailey) was excellent to work with and I didn't get a pushy feel from him like you do with most sales people. More