Sandy Sansing Chevrolet

Awful experience! Was trying to keep my business loc This was the worst experience I have ever had! I have been talking to a cars sells man at sandy sandlin in Pensacola for 2 months. I wanted to buy a 2 This was the worst experience I have ever had! I have been talking to a cars sells man at sandy sandlin in Pensacola for 2 months. I wanted to buy a 2015 Mazda 6 that has been sitting on there lot for over 70 days . I found the same exact car with 10,000 miles less on it for a better deal but they said they could not match it. Also a Mazda dealer so I would get the warranty. I sent them the car fax and invoice as proof for the other dealer. I even offered to come up 750 to stay local in Pensacola . They still said no and didn't even counter offer. Now they are not returning my messages. This experience really left a salty taste in my mouth. I don't understand what happened. I thought they would want to move there older cars to make room for the 2017 model coming out . This is just bad business. You lost someone that would have been a loyal customer I really and a Mazda gal! More

Supportive and Friendly service buying from SS Used Chevy In January I traded in my Honda Pilot to downsize to a smaller SUV. Chris Fowler took the time to make sure he could find the best vehicle possible f In January I traded in my Honda Pilot to downsize to a smaller SUV. Chris Fowler took the time to make sure he could find the best vehicle possible for me. As I was new to the car buying experience, it was such a relief to have Chris on my side. He never pressured me and helped me weigh all my options as I considered my purchase. He encouraged me to take my time to think on it and not to rush into the purchase. Upon my arrival at the dealership, Chris greeted me with a smile and a handful of research on the vehicle, including the Carfax report. He walked me to it personally and walked me around the car to take a look at every detail before we ever even stepped inside to take a test drive. The test drive was thorough and he encouraged us to drive where ever we needed so we could get the best feel for the vehicle. Chris honestly and patiently answered all my questions about the car buying process and helped me to make sure I had the best rate possible for my financing. He even brought me snacks to eat while I waited for everything to be processed!! I never doubted my decision and that was in large part due to how wonderful Chris was to work with. For those folks who have had a negative experience in the past, I urge you to contact Chris for any future car needs. He's knowledgeable, trustworthy, forthright, and respectful. Thank you for everything, Chris! I couldn't be happier! More

Great experience buying a used car Thanks to Bobby hooper, Charlie Washington, for a well informed salesman and financial manager for a very positive experience. Bobby is expert in his Thanks to Bobby hooper, Charlie Washington, for a well informed salesman and financial manager for a very positive experience. Bobby is expert in his knowledge of all the cars we needed to understand More

Truly awful after sales service Easy to be all smiley and sell a car. My golden retriever could do that. I've always said a good car dealer is one who provides great after sales. It Easy to be all smiley and sell a car. My golden retriever could do that. I've always said a good car dealer is one who provides great after sales. It's obvious this one doesn't share my values. I won't be specific as to why I'm writing this but for those who treated my wife so poorly then shame on you. She wasn't going to pursue the issue but I was., and having contacted them and was told she would hear from a rep, that they were deeply concerned about this, well guess what? She never heard from them. And they won't be hearing from us again. We are done with these phonies. Hey SS Chevrolet don't bother emailing/calling. You're fired.. More

Will never buy here again While the salesman did a great job, the rest of this dealership was awful. It took one hour to do the paperwork and test drive the car we bought, whic While the salesman did a great job, the rest of this dealership was awful. It took one hour to do the paperwork and test drive the car we bought, which was awesome. However, it took two hours to do the financing, even though I walked in the door with a preapproval. When I went to the man's office to ask what was taking so long because we were on our lunch break from Mobile, he was looking at pictures on the internet instead of working my purchase. When we test drove the car the gas light was on and the salesman assured us they would take care of that while the car was detailed. When we left the dealership they had put just enough gas in it to turn the light off, which wasn't enough to get us back to work in Mobile. They said they detailed the car, but the back row of seats was so dirty my 9 year old wouldn't sit in them and we found candy wrappers and kids toys in the seat pockets. 2 days after purchase the change oil light came on so obiously the dealership didn't do an oil change either. This was the worst purchase I have ever experienced. Every other car I've ever bought had a full service done before I bought it, they filled the tank up for me and the car was clean. And none of those cars was worth the $25k I paid for this one! I thought the more costly the vehicle the better your service. Obviously I was wrong. We will NEVER purchase from Sandy Sansing again. More

sandy sansing may need to check on customer service skills Went in and traded my Silverado for a dodge journey. Repeatedly asked what my % rate was never got a straight answer. I asked for a car fax never got Went in and traded my Silverado for a dodge journey. Repeatedly asked what my % rate was never got a straight answer. I asked for a car fax never got one. Just got the run around. Expressed a/c was not working correctly, they said they do oil changes on their cars when they come in, they did not. Jay the finance manager said " don't worry we will do what it takes to make it right just drive it home'. He said to call him for whatever. He promised pretty much the moon. Well after repeated calls he never followed through with any of them. there was also a vibration on one of the wheels. I thought it was because they sold me a vehicle with 2 really worn tires. So I took the vehicle to walmart and bought 4 new tires. It vibrated even more. So the tire manager Joe at walmart gave me 4 new tires again and checked every tire and rim. It came to be one of the rims was bent. So I called Jay. He never returned my calls. To this day I have not heard from the people that offered to help so much. With a new addition to the family, that is why I told them I wanted a more family friendly vehicle. They sure did not do much to help. They just made sure i signed the paperwork and made me feel like I was an idiot. Now I have vehicle I can not trade in due to my interest rate being so high and not worth what i owe. People ask and ask till you are satisfied with your vehicle purchase. Sandy Sansing promotes to help kids and families. You sure did not help here. More

Chris Fowler was a great help Our family car had been totaled in an accident and we were only getting an idea of what we could afford. Chris was very patient and helpful as well a Our family car had been totaled in an accident and we were only getting an idea of what we could afford. Chris was very patient and helpful as well as no pressure and helped us find a car that whole family enjoys. More

the worst experience of my life. To many problems to list. Bought a new traverse from Sandy Sanding. We have had the car in for service then we have used it. We went back three times To many problems to list. Bought a new traverse from Sandy Sanding. We have had the car in for service then we have used it. We went back three times to get an oil change fixed, are car was leaking oil after it was serviced. The last time we took it back they fixed the oil leak by replacing the oil filter. On my wife's way home after the third visit she got a call....they had forgot to put the dip stick back in. An oil change is one of the easiest things to do and yet took three times to get it right and then they forget the dip stick. This is the least minor problem. We have had six more serious situation that took them several times to do fight. Our car, with 17,000 miles on it has been in the shop for 11 days. When my wife stopped by yesterday to get some things out of it, the engine was sitting on the floor next to the car. More

I bought a used car from sandy sansing Chevrolet pensacola, I had the best sells person ever, his name is John nudo, he made the experience fun.. I've bought many cars and have never been treated better and had I had the best sells person ever, his name is John nudo, he made the experience fun.. I've bought many cars and have never been treated better and had so much fun doing it... The used car manager Sean Powell was really nice and easy to deal with, in closing, I will send friends and family to Sandy sansing Chevrolet, ask for John More

Not clear on the expenses of work My dad took his Nissan truck in to the service department at Sandy Sansing in Pensacola to have it diagnosed for an overheating problem with the radia My dad took his Nissan truck in to the service department at Sandy Sansing in Pensacola to have it diagnosed for an overheating problem with the radiator. He was told that there was a $105.00 diagnostic fee that would be charged and later applied to the work. They worked up an estimate of over $3,000.00 of things that could be done to the truck, some things were about the overheating others just work that was suggested. He decided to take it somewhere else for the work but told them to do an oil change and an allignment to use up the $105.00. We get there to pick up the truck and are now being charged $213.00 for the diagnostic fee and the work. The manager said that it would only apply to the "overheating" problems not the other things on the list that they gave him. I don't feel that this was a fair or clear representation of the "credit". The items were on the estimate so we assumed that they could be used. More