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Sandy Sansing Chevrolet

Pensacola, FL

3.6
313 Reviews

6200 Pensacola Blvd

Pensacola, FL

32505

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Showing 313 reviews

September 11, 2024

I bought a 2017 Chevy Malibu from here on May 15, 2023. Oh they told a good story about this vehicle and it ended up being a nightmare. The salesman, he should be fired. They only disclosed one fender bend More

by Terry Booher
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Roger-Salesman
Sep 12, 2024 -

Sandy Sansing Chevrolet responded

Hi Terry, our dealership uses "Auto Check" for our listings which could lead to why you were giving different details from a different independent company. We understand you spoke with dealership personnel regarding the issues in 2023 with management. We regret your displeased with your experience with us.

September 08, 2024

Roberta was my representative. She kept me informed throughout the oil change She was very helpful More

by billflybill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta
Sep 10, 2024 -

Sandy Sansing Chevrolet responded

Hi Bill, the dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

June 08, 2024

371 for a simple 10k service what a bomb drop. I’d never return again heard bad things in the past from friends/family and I know why now. If I knew service was going to be more than a jag or Rang More

by cameron.sutherland611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure
Jun 10, 2024 -

Sandy Sansing Chevrolet responded

Hi Cameron, we are sorry to hear that you are not satisfied with the price of services you received. During your visit, we completed a lube, oil, filter, and tire rotation service, replaced the cabin air filter, replaced the engine air filter, and replaced the front wiper blades. If you have further questions about what you were charged for, we encourage you to reach out to your service advisor.

May 17, 2024

OK, just the facts…and observations. No slamming, no bashing, just the facts and observations. Draw your own conclusions. First of all, my Sales experience with Sandy Sansing Chevrol More

by mwellscc
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
.Service
May 20, 2024 -

Sandy Sansing Chevrolet responded

Hi Mark, we are happy to hear that you had a positive experience with our sales team when you purchased your 2020 Chevy Silverado 1500. You mentioned that during two separate visits for regular servicing, you paid with your credit card even though you have a maintenance plan. Unfortunately, our system does not show the service department what warranties or plans a vehicle has. It is the customer’s responsibility to tell their service advisor ahead of time about their warranties or plans. We apologize for the inconvenience of having to wait for a refund check but do advise that you tell your service advisor that you have a maintenance plan in the future. Also, we do not cover rental vehicles, but some warranties will cover rental vehicles depending on the details of your repair. Regarding your repairs from October 2023, you did not tell your service advisor about your Car Saver Protection Plus Plan. Although we could not get that plan to be applied to your repairs, we reached out to General Motors for assistance. As a goodwill gesture, GM covered 70% of your repair costs so you only had to pay $1,258.84 for the transmission repairs. We encourage you to reach out to Car Saver to see if they will reimburse you for what you paid for repairs. We are disappointed that you are still dissatisfied with Roberta’s service, despite our efforts. Roberta made a point of entering your warranty and service plans into your service records so that we can avoid these mistakes in the future. If you choose to service your vehicle with us again, we encourage you to review your plans and make sure you understand what you will be responsible for paying for.

April 29, 2024

Sandy sansing is a great dealer ship. I also got my last car from there. More

by Joaquinawyjoander
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Govenor and Roy , Lauren Boston
Apr 30, 2024 -

Sandy Sansing Chevrolet responded

Thank you for your 5-star rating! We appreciate your business!

March 23, 2024

The service was good and fast just did a great job getting me in on Friday afternoon and change my oil. More

by Edboatwright1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Apr 16, 2024 -

Sandy Sansing Chevrolet responded

Thank you for letting us know how our service department did! Have a great day!

March 01, 2024

Brandon was a terrific person to work with he was very knowledgeable and helped us to work around travel inconveniences More

by mr.andyroberts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Boston
Mar 04, 2024 -

Sandy Sansing Chevrolet responded

Hello, thank you for letting us know how we did! We hope you have a great day!

January 06, 2024

Customer service is great. I would recommend purchasing a vehicle them. Service tech always helpful. More

by vval8428mm10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberta Stuart
Jan 25, 2024 -

Sandy Sansing Chevrolet responded

Hi, thank you for your review and recommendation! We are happy to hear that you were provided with great customer service! We appreciate your business. Have a great day!

December 31, 2023

Mr. Mario, The man to see, I absolutely respect and honor this man now 3 years later from buying a new truck, it was easy, fast, respectful, and honest. We need you more than you could ever imagine, in More

by overtbay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr Mario
Jan 02, 2024 -

Sandy Sansing Chevrolet responded

Hi Mario! Thank you for highlighting some of our staff who helped make this such a great experience! We hope that we can assist you again in the future!

December 19, 2023

It is a wonder how Sandy Sansing could have stayed in business. as long as it has. It must be the sales area because the service struggles with honesty. We have now tried 3 different locations for 3 diff More

by iareapilot
Recommend Dealer
No
Employees Worked With
Lauren Boston
Dec 20, 2023 -

Sandy Sansing Chevrolet responded

Hello iareapilot, we are disappointed to see your low star rating. If you could provide more information to us at customercare@sandysansing.com we would be more than happy to try and make this situation better.

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