Sandy Sansing BMW - Service Center

My BMW's windshield wipers stopped working. I took the car in for service, received a loaner BMW. Cathy called saying that the BMW diagnostic equipment indicated a $400 wiper control module was bad. the car in for service, received a loaner BMW. Cathy called saying that the BMW diagnostic equipment indicated a $400 wiper control module was bad. The car was nine years old with 87,000 miles, so I expect electrical problems from time to time. Cathy said they had to overnight the part in, and the car should be ready the following afternoon. She later called, saying the part was not in the US and had to be shipped from Germany. I had the loaner BMW a few more days. The part came in from Germany, was installed, but did not solve the problem. The technician started manually troubleshooting and found a bad two-dollar relay. Cathy apologized for the delay in fixing my car (caused by a flaw in the BMW diagnostic computer algorithm, not by Sansing), and charged me $90 labor. I'm afraid any other dealership would have charged me for the $400 relay. I really wanted a Porsche for my next car. But, this wiper control module thing made me buy another BMW from Sansing instead. My old BMW is twelve years old, with 114,000 miles. It has been in Sansing BMW for service 25 times since new. I have NEVER been disappointed the in the service. In addition to being competent and honest, they are meticulous. Cars are valet delivered to a covered area outside the service / customer waiting area after service, to prevent damage by another customer dinging the door getting in their car or doinking the bumper pulling out of a parking space. The tech's and valets back the cars into parking spaces to prevent damage to the front air dams (typically lower than curbs on BMW's passenger cars, particularly M cars). Sansing BMW has the state of the art, damage-free tire changing machine. I also take my Chevrolet 90 miles to Sansing BMW to have tires repaired or replaced. More

During a recent vacation (4/6/2013) in Florida my water pump failed. Not only did BMW Roadside Assistance pick-up my car timely on a flat bed truck they also delivered it to Pensacola. Monday morning Chr pump failed. Not only did BMW Roadside Assistance pick-up my car timely on a flat bed truck they also delivered it to Pensacola. Monday morning Christy called me to find out what happened with my car. By Tuesday the car was fixed with only a $50.00 deductible charge. By 5:45 my car was brought to me at my home in New Orleans. Yes, once again on a trailer. BMW Roadside picked up the tab for this as well. Thank you Christy for helping someone you only met over the phone have such a great BMW experience. I will tell this story often!!! Thank you so very much !!!!!! More

Outstanding service and support by BMW Sansing again. We bought our X3 with help from JJ Hommer last year, he is a really outstanding BMW salesman. Before we decided to buy this car he gave us very good inf bought our X3 with help from JJ Hommer last year, he is a really outstanding BMW salesman. Before we decided to buy this car he gave us very good information about all different types of engines and equipment, very helpful to make the right decision. For us it was in total a perfect deal. Because my wife is also an owner of a BMW 135 i, which was bought and driven in Germany before, we have had some trouble at the beginning to get the car into the US BMW service system. We also couldn't get connected to the BMW assist system. With friendly and selfless help and support from JJ Hommer and Christie Disher at BMW Sansing we could solve the problem. If you are intersted in buying a BMW or you need help by BMW service and maintenance to fix your problems we suggest BMW Sansing in Pensacola. Martin & Inge Geller Enterprise, AL More