Sandy Sansing BMW - Service Center

I went without an appointment as I had a problem with my car. I was kept informed all the way about my repairs. Very friendly car. I was kept informed all the way about my repairs. Very friendly More

Scheduled for a condition based service and alignment for my 15' MINI Countryman. Arrived 30 minutes prior to appointment time. Met Matt and Chris in service. Matt kept us informed the whole time and everyth my 15' MINI Countryman. Arrived 30 minutes prior to appointment time. Met Matt and Chris in service. Matt kept us informed the whole time and everything including wash was finished in about 3 hours total. Satisfied with service thus far. This dealership seems to have a lot of turnover in personnel, don't know why but it is a little concerning. However, don't have many choices of MINI dealers in NW Florida. Maybe management could answer why there is quite a bit of turnover of employees. We have had this vehicle serviced at this dealership twice and have never met the service manager. More

Quick, friendly service. Kept me up to date with progress of my vehicle. Service was done faster than quoted and they let me know right away. of my vehicle. Service was done faster than quoted and they let me know right away. More

Good service, quick repair, cost was high they didn't check vehicle prior to delivery. We had low tire pressure light on for 2 tires check vehicle prior to delivery. We had low tire pressure light on for 2 tires More

I had a unfortunate visit to get my car serviced. I drove 155 miles and had a 10:30 Appt. I waited 4 hours for a oil change. For some reason I fell through the cracks. The staff was very apologetic. drove 155 miles and had a 10:30 Appt. I waited 4 hours for a oil change. For some reason I fell through the cracks. The staff was very apologetic. I just wish someone would have kept me informed of the progress. More

My car was In for oil change at around 9:30 am, The car was In at 9:00. At 11 am I checked up on my car which was told it was being wash, this went on for another hour the I was told the reason being that was In at 9:00. At 11 am I checked up on my car which was told it was being wash, this went on for another hour the I was told the reason being that they were short of car washers. At 12:05 was told that the car was still not wash I became very upset and told the lady I wanted my car pulled out because I wanted to leave have been there for far too long. A car was brought up which was not my car at this point I’m guessing my car wasn’t even service. I would of never guess this would of happened to me at Pensacola BMW such and an alleged reputable place. More

I was so pleased to make my appointment and actually talk to someone and not have to leave a message. Matthew Gaines is an Awesome employee. All went perfect in record breaking time. Last year and before i to someone and not have to leave a message. Matthew Gaines is an Awesome employee. All went perfect in record breaking time. Last year and before it was a nightmare. Perfect is my response! More

Had problem with car but they could not find problem. Did not charge and they provided a loaner car and did not charge which was unexpected Did not charge and they provided a loaner car and did not charge which was unexpected More

Just came in for oil change. Judy was excellent & Neil (about another warranty) did a great job too. Thks for the service. Always very engaged employees. (about another warranty) did a great job too. Thks for the service. Always very engaged employees. More

Ralph and Judy make getting your car serviced easy and in these hectic times that is wonderful! I appreciate the attention to details like double checking about what I need done to car. these hectic times that is wonderful! I appreciate the attention to details like double checking about what I need done to car. More