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78 Reviews of Sandy Sansing BMW - Service Center
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September 11, 2021
Always ready to assist in a pleasant manner.. prices are very competitive. Waiting area pleasant and spacious. Location is accessible for non-locals. Quick response times. very competitive. Waiting area pleasant and spacious. Location is accessible for non-locals. Quick response times. More
by enelliott33
Employees Worked With
Heather, Cathy and young fellow from Niceville at check in
September 01, 2021
This is for the Mini dealership, not the BWW.The This is for the Mini dealership, not the BWW. The dealership was clean. There were no other customers in the dealership, just my wife and myself. Th This is for the Mini dealership, not the BWW. The dealership was clean. There were no other customers in the dealership, just my wife and myself. The service desk people were nice. The computer for customers did not work. The sales agent from the BMW dealership, Oscar, was kind and helpful. More
by David
Employees Worked With
Chris, Lauren Boston
September 01, 2021
Great service and communication during repair. 08 bmw Great service and communication during repair. 08 bmw had not been serviced since 09. Updated and car runs great now. Inside service bay is a Gre Great service and communication during repair. 08 bmw had not been serviced since 09. Updated and car runs great now. Inside service bay is a Great experience overall. More
by Jt.data00
Employees Worked With
Raphael , Lauren Boston
June 30, 2021
Fast scheduling (offered day of my initial inquiry). Would have loved to know estimated time of repair up front but they offered me a Lyft to work. Would have loved to know estimated time of repair up front but they offered me a Lyft to work. More
by Laura.j
Employees Worked With
Lauren Boston
June 23, 2021
I experienced a rare parts failure on my new X5. The part had to be ordered from Germany - because of the well known production and transport problems, it took three months to get the part, I was provided wi had to be ordered from Germany - because of the well known production and transport problems, it took three months to get the part, I was provided with a rental car and was was kept informed of the delivery status. While frustrating to me, Sandy Sansing did everything in their power to get my car back on the road. KUDOS to the professionals at Sandy Sansing for the time and effort they expended. We have been with Sandy Sansing BMW for 17 years and have never been disappointed. More
by kraut
Employees Worked With
Ralph, customer service / Ivan Krnjic, service manager
June 03, 2021
Took my 2019 BMW 5 series with 29000 miles and still under warranty in to have windshield replaced. Also have seat tearing at bolster. Service manager tells me it is not warranted and that I’m sitting i under warranty in to have windshield replaced. Also have seat tearing at bolster. Service manager tells me it is not warranted and that I’m sitting in my seat the wrong way. Maybe getting in and out of my car wrong. My salesperson never demonstrated how to sit in or enter and exit the vehicle nor is it in the owners manual. The salesperson also said that it looks like faulty leather and it shouldn’t be happening. BMW wants 2000.00 for a new seat. Please be aware that if you choose to buy a BMW this may happen to you. Terrible customer service. There are other luxury cars to choose from. I also own a Mercedes Benz. It is a 2020 year model and was purchased new. I don’t get this kind of treatment at Mercedes Benz service department. More
by Charles
Employees Worked With
Ivan
May 10, 2021
To start, Judy was A-1. Excellent service response.Car has never cranked that great, everI tell all my buds about SS-BMW Judy-#1 has never cranked that great, everI tell all my buds about SS-BMW Judy-#1 More
by Ron
Employees Worked With
Don’t know names, but everyone who took part, Lauren Boston
April 16, 2021
The service department ROCKS!I visited the dealership The service department ROCKS! I visited the dealership for an oil change under the service warranty but the dealership I purchased the vehicle from f The service department ROCKS! I visited the dealership for an oil change under the service warranty but the dealership I purchased the vehicle from failed to transfer the service contract to my name. The service advisor at Sandy Sansing contacted the other dealership and arranged for them to pay for the oil change and also transfer the service contract to my name for future service work. More
by Mikesamaha1959
Employees Worked With
Matthew Gaines
April 14, 2021
Staff was efficient and professional. They got me in quickly and were flexible when I had to change my original appointment. The only reason I didn’t give 5 stars is there was no loaner available and I quickly and were flexible when I had to change my original appointment. The only reason I didn’t give 5 stars is there was no loaner available and I had to wait several hours for the work to be completed. More
by TC
Employees Worked With
Lauren Boston
