Sandy Sansing BMW - Service Center

Took my 2019 BMW 5 series with 29000 miles and still under warranty in to have windshield replaced. Also have seat tearing at bolster. Service manager tells me it is not warranted and that I’m sitting i under warranty in to have windshield replaced. Also have seat tearing at bolster. Service manager tells me it is not warranted and that I’m sitting in my seat the wrong way. Maybe getting in and out of my car wrong. My salesperson never demonstrated how to sit in or enter and exit the vehicle nor is it in the owners manual. The salesperson also said that it looks like faulty leather and it shouldn’t be happening. BMW wants 2000.00 for a new seat. Please be aware that if you choose to buy a BMW this may happen to you. Terrible customer service. There are other luxury cars to choose from. I also own a Mercedes Benz. It is a 2020 year model and was purchased new. I don’t get this kind of treatment at Mercedes Benz service department. More

To start, Judy was A-1. Excellent service response.Car has never cranked that great, everI tell all my buds about SS-BMW Judy-#1 has never cranked that great, everI tell all my buds about SS-BMW Judy-#1 More

The service department ROCKS!I visited the dealership The service department ROCKS! I visited the dealership for an oil change under the service warranty but the dealership I purchased the vehicle from f The service department ROCKS! I visited the dealership for an oil change under the service warranty but the dealership I purchased the vehicle from failed to transfer the service contract to my name. The service advisor at Sandy Sansing contacted the other dealership and arranged for them to pay for the oil change and also transfer the service contract to my name for future service work. More

Staff was efficient and professional. They got me in quickly and were flexible when I had to change my original appointment. The only reason I didn’t give 5 stars is there was no loaner available and I quickly and were flexible when I had to change my original appointment. The only reason I didn’t give 5 stars is there was no loaner available and I had to wait several hours for the work to be completed. More

Very disappointing that they expect me to continue to drive a car with a potential brake line leak, that did not occur until after they serviced it. drive a car with a potential brake line leak, that did not occur until after they serviced it. More

I made it to the dealership right before my engine locked up. Heather and Kathy in the service dept and Ken in sales were amazing. up. Heather and Kathy in the service dept and Ken in sales were amazing. More

Service writer A+ and technician both A+.......price was high. Not sure why 25?words are needed....seems like waste of customers time time time high. Not sure why 25?words are needed....seems like waste of customers time time time More

I went without an appointment as I had a problem with my car. I was kept informed all the way about my repairs. Very friendly car. I was kept informed all the way about my repairs. Very friendly More

Scheduled for a condition based service and alignment for my 15' MINI Countryman. Arrived 30 minutes prior to appointment time. Met Matt and Chris in service. Matt kept us informed the whole time and everyth my 15' MINI Countryman. Arrived 30 minutes prior to appointment time. Met Matt and Chris in service. Matt kept us informed the whole time and everything including wash was finished in about 3 hours total. Satisfied with service thus far. This dealership seems to have a lot of turnover in personnel, don't know why but it is a little concerning. However, don't have many choices of MINI dealers in NW Florida. Maybe management could answer why there is quite a bit of turnover of employees. We have had this vehicle serviced at this dealership twice and have never met the service manager. More

Quick, friendly service. Kept me up to date with progress of my vehicle. Service was done faster than quoted and they let me know right away. of my vehicle. Service was done faster than quoted and they let me know right away. More