Sandy Sansing BMW - Service Center

R. Glover took very good care of my car. Very good experience. Fast ad friendly experience experience. Fast ad friendly experience More

Fast scheduling (offered day of my initial inquiry). Would have loved to know estimated time of repair up front but they offered me a Lyft to work. Would have loved to know estimated time of repair up front but they offered me a Lyft to work. More

I experienced a rare parts failure on my new X5. The part had to be ordered from Germany - because of the well known production and transport problems, it took three months to get the part, I was provided wi had to be ordered from Germany - because of the well known production and transport problems, it took three months to get the part, I was provided with a rental car and was was kept informed of the delivery status. While frustrating to me, Sandy Sansing did everything in their power to get my car back on the road. KUDOS to the professionals at Sandy Sansing for the time and effort they expended. We have been with Sandy Sansing BMW for 17 years and have never been disappointed. More

Took my 2019 BMW 5 series with 29000 miles and still under warranty in to have windshield replaced. Also have seat tearing at bolster. Service manager tells me it is not warranted and that I’m sitting i under warranty in to have windshield replaced. Also have seat tearing at bolster. Service manager tells me it is not warranted and that I’m sitting in my seat the wrong way. Maybe getting in and out of my car wrong. My salesperson never demonstrated how to sit in or enter and exit the vehicle nor is it in the owners manual. The salesperson also said that it looks like faulty leather and it shouldn’t be happening. BMW wants 2000.00 for a new seat. Please be aware that if you choose to buy a BMW this may happen to you. Terrible customer service. There are other luxury cars to choose from. I also own a Mercedes Benz. It is a 2020 year model and was purchased new. I don’t get this kind of treatment at Mercedes Benz service department. More

To start, Judy was A-1. Excellent service response.Car has never cranked that great, everI tell all my buds about SS-BMW Judy-#1 has never cranked that great, everI tell all my buds about SS-BMW Judy-#1 More

The service department ROCKS!I visited the dealership The service department ROCKS! I visited the dealership for an oil change under the service warranty but the dealership I purchased the vehicle from f The service department ROCKS! I visited the dealership for an oil change under the service warranty but the dealership I purchased the vehicle from failed to transfer the service contract to my name. The service advisor at Sandy Sansing contacted the other dealership and arranged for them to pay for the oil change and also transfer the service contract to my name for future service work. More

Staff was efficient and professional. They got me in quickly and were flexible when I had to change my original appointment. The only reason I didn’t give 5 stars is there was no loaner available and I quickly and were flexible when I had to change my original appointment. The only reason I didn’t give 5 stars is there was no loaner available and I had to wait several hours for the work to be completed. More

Very disappointing that they expect me to continue to drive a car with a potential brake line leak, that did not occur until after they serviced it. drive a car with a potential brake line leak, that did not occur until after they serviced it. More