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Sandy Sansing BMW - Service Center

Pensacola, FL

4.0
77 Reviews
Call Service Center (850) 295-8173

77 Reviews of Sandy Sansing BMW - Service Center

Sort by
September 14, 2023

This is a good dealership. The service department was quick and professional with my vehicle and answered all of my questions. I highly recommend this place. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Haley
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Sep 18, 2023 -

Sandy Sansing BMW responded

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

September 13, 2023

Poor service. Estimate provided was faulty. The service department was extremely difficult to contact. They never returned any of the voicemail messages I left. More

by mdannheisser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Catht
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August 30, 2023

Service department did a good job fixing my mini and they were very courteous when taking time to explain the issues with my mini More

by rlbrown5519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
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Sep 05, 2023 -

Sandy Sansing BMW responded

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

August 29, 2023

Service department was very disappointing. Being a previous Lexus owner, I felt the level of service for the BMW was significantly less than I had been used to at the Lexus dealerships. More

by Unhappy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rest of the service department, Lauren Boston
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Aug 29, 2023 -

Sandy Sansing BMW responded

We would love to be able to assist you further with your needs. Please contact our customer service department so we can gather more information about your experience.

September 22, 2022

Entire transaction was via phone and text , Lorrie , was great to work with, great BMW More

by mlbgolf
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lorraine D Esser
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August 09, 2022

On time and completed service in a timely manner while I waited. Everyone is the service area is very attentive More

by DDR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy, Judy , Lauren Boston
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June 05, 2022

Mini Service was very helpful with a friendly staff. They were quick to return calls and took time to diagnose my issue. More

by costa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris in Service Dept.
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April 04, 2022

Great service! !! Chris is so helpful service was great. They washed and cleaned my car!! Thanks MINI of Pensacola More

by Jennmendez1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
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March 25, 2022

It is Very good but not always sensitive to people traveling long distances for services. More

by rhiggy4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Boston
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March 23, 2022

Staff was courteous and efficient. Charges were explained Work was done quickly and I was kept informed of progress That’s why I bring my car to Sandy Sansing More

by jag4bb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lauren Boston
Report | Print
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