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Sandy Sansing BMW - Service Center

Pensacola, FL

4.1
75 Reviews
Call Service Center (850) 295-8173

75 Reviews of Sandy Sansing BMW - Service Center

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March 14, 2024

Service department keeps you informed of the status of maintenance and updates you on inspection findings via text/app. More

by Gary Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Nettler, Lauren Boston
Report | Print
March 10, 2024

Great Service and timely response. Over very good experience. Andrew was particularly very helpful. Got the best warranty offerings More

by avinash.pochareddy18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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March 01, 2024

Excellent service and communication. Service Rep Tracy Patterson is awesome! Great consideration to my schedule in my wait time. More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Patterson
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Mar 01, 2024 -

Sandy Sansing BMW responded

Hello, thank you for letting us know how we did! We are happy to hear that Tracy was awesome during your experience. Have a wonderful day!

December 18, 2023

They were helpful during the purchase (not pushy)and great in customer service thus far on service More

by Kaiserpatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Boston
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Dec 18, 2023 -

Sandy Sansing BMW responded

Thank you for your fantastic 5-star review! We're thrilled you enjoyed our service. Your support means a lot to us and we can't wait to serve you again.

December 10, 2023

Helpful staff, high quality car maintenance and easy to do business! Recommend for car service. More

by lisaGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy in Service Dept
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Dec 11, 2023 -

Sandy Sansing BMW responded

Thank you for the review! We always want to hear back from our clients and we are glad you had such a positive experience with us.

November 09, 2023

Cathy Haley is a great representative for this company. She ensures all the work you request is completed in a timely manner. More

by cing42003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Haley
Report | Print
Nov 13, 2023 -

Sandy Sansing BMW responded

Thank you for highlighting some of our staff who helped make this such a great experience! We hope that we can assist you again in the future!

November 07, 2023

My maintenance representative Tracy Patterson always makes my experience getting my car serviced stress free More

by ulyseesj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Patterson
Report | Print
Nov 07, 2023 -

Sandy Sansing BMW responded

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

November 03, 2023

Very professional, informative and I feel that they care about their customers. The service advisor Nicholas Kim is kind and honest. More

by vickie.carrier
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with field employees
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Nov 07, 2023 -

Sandy Sansing BMW responded

Thank you for highlighting some of our staff who helped make this such a great experience! We hope that we can assist you again in the future!

September 14, 2023

This is a good dealership. The service department was quick and professional with my vehicle and answered all of my questions. I highly recommend this place. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Haley
Report | Print
Sep 18, 2023 -

Sandy Sansing BMW responded

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

September 13, 2023

Poor service. Estimate provided was faulty. The service department was extremely difficult to contact. They never returned any of the voicemail messages I left. More

by mdannheisser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Catht
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