Sandy Sansing BMW - Service Center

n March I had my BMX X3 serviced at SS BMW. I paid the bill will my credit card and received a "paid receipt" from the cashier. In June I had my car checked prior to making a road trip. D I paid the bill will my credit card and received a "paid receipt" from the cashier. In June I had my car checked prior to making a road trip. During the visit I wanted to purchase new floor mats. I was told the mats were in stock and we to pick up but they said they had to order, as they "were not in stock". I advised Debby my service advisor to cancel the order and refund my credit card. She said that should could not cancel the order or refund my card because there was still an open balance from March. The March transaction, of which I have a "paid receipt" has nothing to do with the June transaction. Their failure to process the refund and hold my charge hostage over their internal accounting issues is FRAUD. I don't recommend this dealer. More

On time service that was efficient. Had a loaner for a few hours. Got my car back before the estimated time. Had a loaner for a few hours. Got my car back before the estimated time. More

They charged me $190 for a diagnostic, took car apart and didn't put it back together right. When I took my car there it was no check engine light on, went to pick it up and car is running rough with check didn't put it back together right. When I took my car there it was no check engine light on, went to pick it up and car is running rough with check engine light on. My starter was bad, I knew that when I took it there. The car will start now but runs l Iike xxxx. My receipt say they did a road test but the lady at service desk say that the mechanic never took the car on the road More

Excellent service and communication. Service Rep Tracy Patterson is awesome! Great consideration to my schedule in my wait time. Service Rep Tracy Patterson is awesome! Great consideration to my schedule in my wait time. More

They were helpful during the purchase (not pushy)and great in customer service thus far on service great in customer service thus far on service More

Helpful staff, high quality car maintenance and easy to do business! Recommend for car service. do business! Recommend for car service. More

Cathy Haley is a great representative for this company. She ensures all the work you request is completed in a timely manner. She ensures all the work you request is completed in a timely manner. More

My maintenance representative Tracy Patterson always makes my experience getting my car serviced stress free makes my experience getting my car serviced stress free More