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Sandy Sansing BMW - Service Center

Pensacola, FL

4.3
72 Reviews
Call Service Center (850) 295-8173

72 Reviews of Sandy Sansing BMW - Service Center

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December 18, 2023

They were helpful during the purchase (not pushy)and great in customer service thus far on service More

by Kaiserpatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Boston
Report | Print
Dec 18, 2023 -

Sandy Sansing BMW responded

Thank you for your fantastic 5-star review! We're thrilled you enjoyed our service. Your support means a lot to us and we can't wait to serve you again.

December 10, 2023

Helpful staff, high quality car maintenance and easy to do business! Recommend for car service. More

by lisaGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy in Service Dept
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Dec 11, 2023 -

Sandy Sansing BMW responded

Thank you for the review! We always want to hear back from our clients and we are glad you had such a positive experience with us.

November 09, 2023

Cathy Haley is a great representative for this company. She ensures all the work you request is completed in a timely manner. More

by cing42003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Haley
Report | Print
Nov 13, 2023 -

Sandy Sansing BMW responded

Thank you for highlighting some of our staff who helped make this such a great experience! We hope that we can assist you again in the future!

November 07, 2023

My maintenance representative Tracy Patterson always makes my experience getting my car serviced stress free More

by ulyseesj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Patterson
Report | Print
Nov 07, 2023 -

Sandy Sansing BMW responded

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

November 03, 2023

Very professional, informative and I feel that they care about their customers. The service advisor Nicholas Kim is kind and honest. More

by vickie.carrier
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with field employees
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Nov 07, 2023 -

Sandy Sansing BMW responded

Thank you for highlighting some of our staff who helped make this such a great experience! We hope that we can assist you again in the future!

September 14, 2023

This is a good dealership. The service department was quick and professional with my vehicle and answered all of my questions. I highly recommend this place. More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Haley
Report | Print
Sep 18, 2023 -

Sandy Sansing BMW responded

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

September 13, 2023

Poor service. Estimate provided was faulty. The service department was extremely difficult to contact. They never returned any of the voicemail messages I left. More

by mdannheisser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Catht
Report | Print
August 30, 2023

Service department did a good job fixing my mini and they were very courteous when taking time to explain the issues with my mini More

by rlbrown5519
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Sep 05, 2023 -

Sandy Sansing BMW responded

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

August 29, 2023

Service department was very disappointing. Being a previous Lexus owner, I felt the level of service for the BMW was significantly less than I had been used to at the Lexus dealerships. More

by Unhappy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rest of the service department, Lauren Boston
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Aug 29, 2023 -

Sandy Sansing BMW responded

We would love to be able to assist you further with your needs. Please contact our customer service department so we can gather more information about your experience.

September 22, 2022

Entire transaction was via phone and text , Lorrie , was great to work with, great BMW More

by mlbgolf
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lorraine D Esser
Report | Print
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