Sandy Sansing BMW

The service department ROCKS!I visited the dealership The service department ROCKS! I visited the dealership for an oil change under the service warranty but the dealership I purchased the vehicle from f The service department ROCKS! I visited the dealership for an oil change under the service warranty but the dealership I purchased the vehicle from failed to transfer the service contract to my name. The service advisor at Sandy Sansing contacted the other dealership and arranged for them to pay for the oil change and also transfer the service contract to my name for future service work. More

Staff was efficient and professional. They got me in quickly and were flexible when I had to change my original appointment. The only reason I didn’t give 5 stars is there was no loaner available and I quickly and were flexible when I had to change my original appointment. The only reason I didn’t give 5 stars is there was no loaner available and I had to wait several hours for the work to be completed. More

Very disappointing that they expect me to continue to drive a car with a potential brake line leak, that did not occur until after they serviced it. drive a car with a potential brake line leak, that did not occur until after they serviced it. More

April 16, 2021 Update: Kellie Blackwell at Sandy Sansing helped to resolve the issue and we are all satisfied. Thanks. Bought a vehicle Jan 29, 2021 at full price with the agreement that the dealer would p helped to resolve the issue and we are all satisfied. Thanks. Bought a vehicle Jan 29, 2021 at full price with the agreement that the dealer would pay taxes, title and fees. Two months later they will not pay the fees and taxes and I can't register my vehicle. Not sure if its a scam or incompetence but be aware. More

I made it to the dealership right before my engine locked up. Heather and Kathy in the service dept and Ken in sales were amazing. up. Heather and Kathy in the service dept and Ken in sales were amazing. More

Purchased a car remotely and traveled from PA to pick it up. Lori Esser handled the sale and coordinated delivery. A nice touch - she met me at the airport with the car and my test drive started right the up. Lori Esser handled the sale and coordinated delivery. A nice touch - she met me at the airport with the car and my test drive started right there. She was responsive to my questions and has had several follow up emails and calls to me. I've purchased seven cars from out of state and this has been the most enjoyable, best supported experience I've had. More

Service writer A+ and technician both A+.......price was high. Not sure why 25?words are needed....seems like waste of customers time time time high. Not sure why 25?words are needed....seems like waste of customers time time time More

This is the best experience I’ve had by far in my life. I am a loyal BMW customer and I had a bad situation with a previous dealership but John Knight and Randy Johnson were EXCELLENT! They listened to every am a loyal BMW customer and I had a bad situation with a previous dealership but John Knight and Randy Johnson were EXCELLENT! They listened to everything that I needed they put me in the absolute perfect car. They were kind caring professional considerate and I would recommend them to every person I know. Thank you from the bottom of my heart ! More

The experience I received from Lori Esser was exceptional. We are very pleased with everyone and our X2. I will recommend Sandy Sansing BMW to everyone. exceptional. We are very pleased with everyone and our X2. I will recommend Sandy Sansing BMW to everyone. More

I went without an appointment as I had a problem with my car. I was kept informed all the way about my repairs. Very friendly car. I was kept informed all the way about my repairs. Very friendly More