Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sandy Sansing BMW
Pensacola, FL
168 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 168 reviews
January 25, 2021
My car was In for oil change at around 9:30 am, The car was In at 9:00. At 11 am I checked up on my car which was told it was being wash, this went on for another hour the I was told the reason being that was In at 9:00. At 11 am I checked up on my car which was told it was being wash, this went on for another hour the I was told the reason being that they were short of car washers. At 12:05 was told that the car was still not wash I became very upset and told the lady I wanted my car pulled out because I wanted to leave have been there for far too long. A car was brought up which was not my car at this point I’m guessing my car wasn’t even service. I would of never guess this would of happened to me at Pensacola BMW such and an alleged reputable place. More
by carib0003
Employees Worked With
Lauren Boston
Helpful January 25, 2021
I had a unfortunate visit to get my car serviced. I drove 155 miles and had a 10:30 Appt. I waited 4 hours for a oil change. For some reason I fell through the cracks. The staff was very apologetic. drove 155 miles and had a 10:30 Appt. I waited 4 hours for a oil change. For some reason I fell through the cracks. The staff was very apologetic. I just wish someone would have kept me informed of the progress. More
by Mbmoore322
Employees Worked With
Matt
January 19, 2021
I was so pleased to make my appointment and actually talk to someone and not have to leave a message. Matthew Gaines is an Awesome employee. All went perfect in record breaking time. Last year and before i to someone and not have to leave a message. Matthew Gaines is an Awesome employee. All went perfect in record breaking time. Last year and before it was a nightmare. Perfect is my response! More
by sherita49
Employees Worked With
Matthew Gained
November 26, 2020
Had problem with car but they could not find problem. Did not charge and they provided a loaner car and did not charge which was unexpected Did not charge and they provided a loaner car and did not charge which was unexpected More
by mhcorrigan
Employees Worked With
Matt in service
October 23, 2020
Just came in for oil change. Judy was excellent & Neil (about another warranty) did a great job too. Thks for the service. Always very engaged employees. (about another warranty) did a great job too. Thks for the service. Always very engaged employees. More
by david
Employees Worked With
Judy, Neil
October 22, 2020
Ralph and Judy make getting your car serviced easy and in these hectic times that is wonderful! I appreciate the attention to details like double checking about what I need done to car. these hectic times that is wonderful! I appreciate the attention to details like double checking about what I need done to car. More
by nlecrone
Employees Worked With
Ralph Glover
October 20, 2020
Ralph was exceptional in his personal service. Service was on time and got updates when needed. Pick up was easy and hassle free. Will definitely be back for any other issues. was on time and got updates when needed. Pick up was easy and hassle free. Will definitely be back for any other issues. More
by nitzp0702
Employees Worked With
Ralph , Lauren Boston
September 25, 2020
Terry at body shop is awesome Cathy manger awesomeOther Terry at body shop is awesome Cathy manger awesome Other gal can’t spell her name pandereses ? was sharp very sharp ... they all will help me fini Terry at body shop is awesome Cathy manger awesome Other gal can’t spell her name pandereses ? was sharp very sharp ... they all will help me finish repairs .. I have no worries they are a team !!! ... I’m in the q to finish work ! More
by linda buehler
Employees Worked With
Terry Cathy and Panderesse
September 11, 2020
They destroyed my wife's car. My Wife hit a small dog, They destroyed my wife's car. My Wife hit a small dog, didn't do much damage but enough to knock the crank timing off. The car was towed in from the They destroyed my wife's car. My Wife hit a small dog, didn't do much damage but enough to knock the crank timing off. The car was towed in from the body shop and they fixed the timing and found the solenoids were worn, so they replaced them too. My wife picked it up and it magically had a new problem, coolant running out of the engine as fast as they could pour it in. So the car goes back in. They replaced the thermostat. My wife's cousin picks the car up and specifically asks if the check engine light is off. The service writer says it is off, Surprise, the light is on, the Service writer says that it's ok, it probably hasn't reset yet, take the car and go. Less than 10 miles later the car starts to overheat. She called into the service department and they told her to bring it back after her classes. That night at about 430, She goes to drop the car off and was told by the service writer that the technicians were gone for the day and to bring it back the next day. Less than a few miles later the engine is stopped. Now they are claiming a freeze plug blew out. They sent me a picture with the freeze plug completely out of the hole, there are metal shavings around where the cleaned out freeze plug hole is, there is clean oil in one of the spark plug wells while the rest is mixed with coolant. And they are claiming there are no codes saying it overheated. They are doing everything they can to get out of taking responsibility for their techs and service writers destroying my wife's car and want us to pay 12k for a new engine. More
by C.Fenstermacher
Employees Worked With
Cathy Haley
August 25, 2020
I have purchased four cars from Sandy Sansing I drive 50 miles further to this dealership because of the excellent service over 20 year. They’re easy to do business with and The service is excellent miles further to this dealership because of the excellent service over 20 year. They’re easy to do business with and The service is excellent More
by fmuldune
Employees Worked With
Judy service writer, Kathy service manager,Teresa not sure what her job is
