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Sandy Sansing BMW
Pensacola, FL
185 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers’ needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 185 reviews
November 03, 2023
Very professional, informative and I feel that they care about their customers. The service advisor Nicholas Kim is kind and honest. about their customers. The service advisor Nicholas Kim is kind and honest. More
by vickie.carrier
Employees Worked With
Did not work with field employees
October 04, 2023
I found a car on car. com, made an appt. I went in to buy the car cash and the "saleswoman" told me that they will not make money unless I finance the car. Three hours late com, made an appt. I went in to buy the car cash and the "saleswoman" told me that they will not make money unless I finance the car. Three hours later she came back with an offer that I would pay 2,000 more over 4yrs. I walked out. In the past, the service department dented my hood and denied doing it. Watch and inspect and question before you leave this cash cow. Mobile, AL dealership is much much better. More
by ccephas6
Employees Worked With
Lauren Boston
September 14, 2023
This is a good dealership. The service department was quick and professional with my vehicle and answered all of my questions. I highly recommend this place. The service department was quick and professional with my vehicle and answered all of my questions. I highly recommend this place. More
by B
Employees Worked With
Cathy Haley
September 13, 2023
Poor service. Estimate provided was faulty. The service department was extremely difficult to contact. They never returned any of the voicemail messages I left. Estimate provided was faulty. The service department was extremely difficult to contact. They never returned any of the voicemail messages I left. I am currently in the market to buy a new car. As a result of my experience, I will not consider buying a car from this dealership. More
by mdannheisser
Employees Worked With
Catht
August 30, 2023
Please review paperwork we bought a used car process took over 5 hours. The finance person who longer works there lied to us. We live out of state and we’re told that they needed to collect Florida tax on th over 5 hours. The finance person who longer works there lied to us. We live out of state and we’re told that they needed to collect Florida tax on the car. in reality it was $900 fee to buy the car from them More
by Would not buy
Employees Worked With
Lauren Boston
August 29, 2023
Service department was very disappointing. Being a previous Lexus owner, I felt the level of service for the BMW was significantly less than I had been used to at the Lexus dealerships. Being a previous Lexus owner, I felt the level of service for the BMW was significantly less than I had been used to at the Lexus dealerships. More
by Unhappy Customer
Employees Worked With
Rest of the service department, Lauren Boston
