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Sandy Sansing BMW

Pensacola, FL

Overview
Employees
Reviews
Vehicles
4.0
177 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers’ needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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186 W Airport Blvd

Pensacola, FL

32505

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Showing 177 reviews

April 23, 2024

They charged me $190 for a diagnostic, took car apart and didn't put it back together right. When I took my car there it was no check engine light on, went to pick it up and car is running rough with check More

by jthoward71
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Lauren Boston
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Apr 24, 2024 -

Sandy Sansing BMW responded

The diagnostic fee is for the time the technician spends finding the problem with the vehicle and preparing an estimate to fix it. We encourage you to contact your service advisor if you have further questions about your repairs.

April 15, 2024

Car I was sold was not as advertised! !! Was told it had certain features that were stressed were important to me & 1 week after picking up the car, realized it did not have this feature! More

by ronimcf
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Didn’t work with Lauren, Lauren Boston
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Apr 16, 2024 -

Sandy Sansing BMW responded

We are not familiar with your situation. If you would like to contact our customer service department with more information, we would be happy to assist you further. Please include your name, vehicle's year, make, and model, and the personnel you dealt with.

March 14, 2024

Service department keeps you informed of the status of maintenance and updates you on inspection findings via text/app. More

by Gary Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Nettler, Lauren Boston
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March 10, 2024

Great Service and timely response. Over very good experience. Andrew was particularly very helpful. Got the best warranty offerings More

by avinash.pochareddy18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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March 10, 2024

The BMW dealership of Pensacola is a very professional and friendly place of business. They made buying a car a pleasant experience. More

by KDC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Mar 11, 2024 -

Sandy Sansing BMW responded

Hello! Thank you for your 5-star review and for letting us know how we did!

March 01, 2024

Excellent service and communication. Service Rep Tracy Patterson is awesome! Great consideration to my schedule in my wait time. More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Patterson
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Mar 01, 2024 -

Sandy Sansing BMW responded

Hello, thank you for letting us know how we did! We are happy to hear that Tracy was awesome during your experience. Have a wonderful day!

February 16, 2024

Our client advisor, Lori Esser was very knowledgeable about the vehicle.we chose and very professional in our discussions with her, the sales manager, and finance manager. More

by Roydwillcox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lori Esser
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Feb 20, 2024 -

Sandy Sansing BMW responded

Hello, thank you for your 5-star review! We are glad to hear that Lori helped you out during your experience. We hope to continue to assist you in the future! Have a great day!

December 18, 2023

They were helpful during the purchase (not pushy)and great in customer service thus far on service More

by Kaiserpatton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Boston
Report | Print
Dec 18, 2023 -

Sandy Sansing BMW responded

Thank you for your fantastic 5-star review! We're thrilled you enjoyed our service. Your support means a lot to us and we can't wait to serve you again.

December 10, 2023

Helpful staff, high quality car maintenance and easy to do business! Recommend for car service. More

by lisaGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy in Service Dept
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Dec 11, 2023 -

Sandy Sansing BMW responded

Thank you for the review! We always want to hear back from our clients and we are glad you had such a positive experience with us.

December 08, 2023

I was very pleased with Scott White and the other staff I met at Sandy Sansing BMW. Very knowledgeable and professional. I would recommend them to anyone. More

by dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Boston
Report | Print
Dec 11, 2023 -

Sandy Sansing BMW responded

Thank you for highlighting some of our staff who helped make this such a great experience! We hope that we can assist you again in the future!

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