Sandy Sansing BMW

I work in Atlanta, but live in Pensacola so when preparing to purchase two BMW's, we gave Sandy Sansing first shot at our business in an effort to do businesses locally (I had already purchased a Ni preparing to purchase two BMW's, we gave Sandy Sansing first shot at our business in an effort to do businesses locally (I had already purchased a Nissan Armada from them 4 years ago). The buying experience at BMW was what I would say to be average or slightly below. We were met with an attitude that we weren't high on their priority list, they didn't have to negotiate or even explain pricing difference in cars. I am basing this on delays in responses to phone calls and emails (I was trying to buy while working out of town) and also from the lack of attention when we went to the dealership personally. One time we went, we were not offered to test drive the car we were looking at. Another time, they didn't have access to the keys for us to test drive. Finally, I was able to do a test drive and during the drive was receiving the rundown of selling points of BMW ownership. One of which was that like my Acura, the sales person explained that you are given loaner cars when your BMW is in for service. While waiting on a return phone call about a car that we were interested in, we found a vehicle at another dealership. Long story short, we purchased that car and only after the call did we finally receive a return call. We were still Sandy Sansing fans and planned on having the vehicle serviced locally as well as still buying the second BMW from them. So, my better half called to scheduled her first service and have a rattle inspected and when she verified that a loaner vehicle would be available, she was informed that she nor I could have a loaner because we didn't buy from them. We were completely blindsided by this since it was them that brought it up as a selling point when they were trying to sell a car. Now we are told that we can't have a loaner because of where we purchased (a nearby town), but could if we moved here, were military, etc. Speaking with the GM didn't get us anywhere and other dealerships that we contacted were surprised to hear that as well. I asked dealerships in Atlanta were I worked, the dealership we purchased from, and another about an hour away who all confirmed they offer loaners regardless of where the original purchase was made. So now, they lost the sale of a $50k hybrid 3 series....a $35k certified preowned 3 series that I just purchased for myself....all of the service and repair work for both vehicles (we will plan service based on our work travel schedule), plus I made a vow to never purchase from them in the future so long as this is their policy. More

Thank you John, Sandy & all of the other wonderful people we worked with. It was nice to drive and purchase such "quality" car & have such a professional yet relaxed environment!! Sincerely, Sindi people we worked with. It was nice to drive and purchase such "quality" car & have such a professional yet relaxed environment!! Sincerely, Sindi & Chad. More

During a recent vacation (4/6/2013) in Florida my water pump failed. Not only did BMW Roadside Assistance pick-up my car timely on a flat bed truck they also delivered it to Pensacola. Monday morning Chr pump failed. Not only did BMW Roadside Assistance pick-up my car timely on a flat bed truck they also delivered it to Pensacola. Monday morning Christy called me to find out what happened with my car. By Tuesday the car was fixed with only a $50.00 deductible charge. By 5:45 my car was brought to me at my home in New Orleans. Yes, once again on a trailer. BMW Roadside picked up the tab for this as well. Thank you Christy for helping someone you only met over the phone have such a great BMW experience. I will tell this story often!!! Thank you so very much !!!!!! More

I purchased a new MINI Cooper Coupe S, Justin Octavi was very helpful and honest. Justin went over all the options and was extremely helpful in describing the capabilities and operating instructions of my very helpful and honest. Justin went over all the options and was extremely helpful in describing the capabilities and operating instructions of my new car. More

Over the past few years our family has bought numerous automobiles from the Sansing family of dealerships in Pensacola these included New, Used and Leases. My daughter has bought two BMWs, because of the automobiles from the Sansing family of dealerships in Pensacola these included New, Used and Leases. My daughter has bought two BMWs, because of the low pressure AND PRICE, when the wife and I decided to look for a replacement SUV we wanted to take a look at the BMW X5. We first contacted a close and enduring friend, Jacquie Gray, who suggested we contact Joe and Ken. From Day ONE we were not disappointed. Both are highly professional and are interested in providing excellent service to the buyer. Everyone we contact with at Sandy Sansing BMW were dedicated to fulfilling our needs. My wife had a test drive with Ken, but before we drove the car we had a detailed introduction to the BMW as a driving machine. The whole experience was so very pleasant! We didn't make a quick decision and neither were we pressured. We just kept coming back because we liked the dealership family. It wasn't long before we had decided on a RED X5 but we had some options which were not available in inventory. We had to order the exact car we wanted. Even an order from the manufacturer was pleasant. It took about 4 weeks which complied with the estimated production time. When it arrived it was gorgeous!!. My wife just loves it and she even lets me drive it once in a while. Great folks at Sandy Sansing BMW and I recommend all of them highly. More

Outstanding service and support by BMW Sansing again. We bought our X3 with help from JJ Hommer last year, he is a really outstanding BMW salesman. Before we decided to buy this car he gave us very good inf bought our X3 with help from JJ Hommer last year, he is a really outstanding BMW salesman. Before we decided to buy this car he gave us very good information about all different types of engines and equipment, very helpful to make the right decision. For us it was in total a perfect deal. Because my wife is also an owner of a BMW 135 i, which was bought and driven in Germany before, we have had some trouble at the beginning to get the car into the US BMW service system. We also couldn't get connected to the BMW assist system. With friendly and selfless help and support from JJ Hommer and Christie Disher at BMW Sansing we could solve the problem. If you are intersted in buying a BMW or you need help by BMW service and maintenance to fix your problems we suggest BMW Sansing in Pensacola. Martin & Inge Geller Enterprise, AL More

The entire experience was very enjoyable for my wife and I. We had just come from driving a 2013 Mercedes C250 and at the urging of a friend also intended to check out the 2013 BMW 328i. The dealership wa I. We had just come from driving a 2013 Mercedes C250 and at the urging of a friend also intended to check out the 2013 BMW 328i. The dealership was wonderful from the start. A friend had not only highly recommended the BMW but also his favorite salesman, "JJ". JJ was very professional and easy to talk to. We told him exactly what type of car and features we were looking for and he brought up the only car currently in stock on the lot that met out specifications. He certainly listened! A thorough explanation by him on the numerous features and we were off on a very thorough test drive. We slept on the information before making a decision and called him up late the next day to tell him that if he still had the car, we'd take it. He did and it was sold! I also asked if he could have the windows tinted for us prior to pick up and he said, as usual, "no problem". We completed all paperwork and drove away with our new car the next day. JJ was awesome! He's from Germany and certainly knows his BMWs! More

I have leased two vehicles from Sandy Sansing BMW. A 2011 BMW 335i sedan and a 2012 BMW 335is convertible. In both instances I dealt with J.J. Hommer. The sales experience was second to none. J.J. is a very BMW 335i sedan and a 2012 BMW 335is convertible. In both instances I dealt with J.J. Hommer. The sales experience was second to none. J.J. is a very knowledgeable and meticulous professional. He knows his stuff. More importantly he takes time with his customers to ensure that the transaction is right. J.J. is a people person and this translates to a very pleasant experience. Overall the dealership follows form. Everyone is friendly and supportive. I would not hesitate to recommend this dealership to friends and family. Just as BMW engineers the Ultimate Driving Machine, this dealership delivers the Ultimate Sales Experience. More

I stopped in last week because a Certified Pre Owned blue 3 series caught my eye. My wife and I were very fortunate that JJ walked out to greet us. What a fantastic salesperson! He was interested in answerin 3 series caught my eye. My wife and I were very fortunate that JJ walked out to greet us. What a fantastic salesperson! He was interested in answering all our questions and did not pressure us even when we stated we would not be in the market for a couple of years. Once we started looking at the selection we decided to go ahead and purchase. Of course picking out one car was not an easy feat and we worked JJ pretty hard comparing various automobiles before deciding on a Gorgeous, Brand new Red 328 Sports line. He was always eager to assist and treated us like old friends. I have purchased many automobiles in Pensacola from other dealerships however this experience was by far the best. I am looking forward to my next vehicle purchase from the Sandy Sansing family and specifically JJ Hommer. - Ken & Wendy Spradlin More

I came to Sandy Sansing BMW because of the great reputation of the dealership and positive references for JJ Hommer. I am so glad I did! I was looking for a pre-owned vehicle and had certain cars reputation of the dealership and positive references for JJ Hommer. I am so glad I did! I was looking for a pre-owned vehicle and had certain cars in mind. JJ selected several options in the range I was looking for, and even added a few more that he thought I might like. He was right! I was so pleased that I selected one of his recommendations and absolutely love it! JJ then put me in contact with Neil Merrick for financing. I thought I would have a higher percentage rate based on some past challenges, but Neil found a great deal for me. He and JJ Hommer provided such excellent sales service that I would most definitely visit again. I wish I could give more than 5 stars. More