Sandy Sansing BMW

First time Car Buying at Sandy Sansing, I Like!!! Couldn't have asked for a better car buying experience! Not a fan of buying cars, don't appreciate the typical sales pitches, pressure and the after f Couldn't have asked for a better car buying experience! Not a fan of buying cars, don't appreciate the typical sales pitches, pressure and the after feeling of not getting the best deal. Gotta say, I didn't get any of that at Sandy Sansing! Working with Marvin Oliver was comfortable and I know I ended up with what I was after. Marvin was exceptionally knowledgeable and accommodating to our requests. He answered all our questions and concerns and made the overall experience painless. So far, we feel very good about the whole process! More

Buying a vehicle By far one of the easiest car buying experiences I have ever had. Marvin was extremely knowledgeable and beyond helpful throughout the whole process. By far one of the easiest car buying experiences I have ever had. Marvin was extremely knowledgeable and beyond helpful throughout the whole process. He helped us find exactly what we were looking for! More

Great Experience! I have worked with Marvin multiple times and each time has been a pleasure! His knowledge and customer service skills are wonderful. Keep up the goo I have worked with Marvin multiple times and each time has been a pleasure! His knowledge and customer service skills are wonderful. Keep up the good work.... More

Best Experience buying a car ever! I purchased a vehicle from Sandy Sansing BMW most recently in October 2017. This is the 4th vehicle I have bought from this dealership if that tells I purchased a vehicle from Sandy Sansing BMW most recently in October 2017. This is the 4th vehicle I have bought from this dealership if that tells you how good they are. Marvin Oliver was the Sales Associate that has worked with me each time. Mr. Oliver is the most knowledgeable, most straightforward and most genuinely personable Sales Associate I have ever had the pleasure of buying a car from. He makes everything so easy. I didn't have to go in and ask a thousand questions because he explained things simply as we went through the process. I walked in told Marvin what I wanted and he found several matching vehicles, I picked the one I wanted and then he got me the price and financing options that worked best for me. I have my vehicles serviced at Sandy Sansing BMW as well and have never been disappointed. Overall, I would say that Sandy Sansing BMW is an absolutely Class Act operation and it's because of their employees. Finally, when it's time to upgrade my other vehicle I will most assuredly be calling Marvin Oliver for further assistance. Thanks! More

Positive Experience Start To Finish We wanted a used truck with low miles and low price and that is what they found for us. We appreciate them for our positive experience. We wanted a used truck with low miles and low price and that is what they found for us. We appreciate them for our positive experience. More

Never had any problems in customer service. I have never had a problem with Sandy Sansing BMW customer service, even when I only dropped by to get the Nitrogen in my tires topped off. My buying I have never had a problem with Sandy Sansing BMW customer service, even when I only dropped by to get the Nitrogen in my tires topped off. My buying experience with Marvin Oliver was also very positive. Ordered my X3 with the features I wanted. There was no pressure or hassle. More

Lack of Care for Customer Service Firstly had a bad experience with Victoria in sales. Wasn't very knowledgeable and failed to deliver items I ordered on time. Helped my friend buy a B Firstly had a bad experience with Victoria in sales. Wasn't very knowledgeable and failed to deliver items I ordered on time. Helped my friend buy a BMW at Sandy Sansing. His sales rep didn't know much about the car. Very rude in general. Service appointments are always a headache here. They never give me accurate estimates as far as timeline so that I can make travel arrangements. Often times the service center doesn't answer and they never return voicemails. More

Terrible Customer Service I purchased my BMW a few years ago from here and the service department have been nothing but useless since day 1. It's like the staff don't even care I purchased my BMW a few years ago from here and the service department have been nothing but useless since day 1. It's like the staff don't even care to talk to you let alone help you out with something. I have called many times and left messages and never once had a returned call. I talk to one member of staff who "sorted everything" and then I call in to find out no one even knew about my talk with her or anything about me or my car despite going in there the day before. I was spoken to very rudely on the phone by someone who I can honestly say sounded like he was half asleep. I now am left to be the proactive one and try and sort this out myself even though it was a recall from BMW so there fault in the first place. Top it off with a service I had last year and they were going to charge me for multiple fixes totaling $3500 and I was like there is no way! I took it to a local guy who did a service only to find nothing wrong with my car! What a sham! They tried getting me to fix something that didn't even need to me fixed! Stay away at all costs this service department are careless and money grabbers who don't want to put the work in. Buying a high end car like a BMW you expect top class service but to be honest I'd get better service at Toyota or Honda. More

Great experience! We had a bad deal over at the Toyota place and decided we would buy elsewhere. Mark Allen, excuse me if the name is incorrect, took care of us like a We had a bad deal over at the Toyota place and decided we would buy elsewhere. Mark Allen, excuse me if the name is incorrect, took care of us like a pro! Great car and great service from these guys! More

Rude, unprofessional customer service I've ever experience. Today I went to get car parts for my 328i 2007 because my friend works on BMWs at another garage in town. I called before to get a quote on pricing fo Today I went to get car parts for my 328i 2007 because my friend works on BMWs at another garage in town. I called before to get a quote on pricing for 3 items. valve cover gasket, oil filter housing gasket, eccentric shaft sensor gasket, and eccentric shaft motor gasket( football gasket). I go up there and see only 2 items he gives me confused to why it's only 2 packages before I purchase I simple asked what I was purchasing. ( I DONT xxxxIN WORK ON CARS HOW AM I SUPPOSE TO KNOW) I guess it's out of line to ask what I'm about to pay over 100$ for. Granted being the same guy I was on the phone with who was serving me the items (I asked him if he was the same guy) I'm a 24 year old female and IM JUST MAKING SURE WHAT IM BUYING BEFORE I BUY IT. He gave me attitude was rude and didn't even tell me what package was what. Promised me I had everything I needed Said if I didn't have everything I can come back and "blame Jenny". Well I never want to come back with your horrible af customer service skills. Might I add I spent over 100$ and they had a "customer loyalty sign" saying if I spent 100$ or more on car parts I would receive either a free t shirt or BMW car cleaning shampoo, which I was never offered it. Nor did I want to ask about it. I left and I probably will be back to cuss you out if you ever belittle me again. You only got 1 star cause I had to fill something out. More