Sandy Sansing BMW

Suspicious I bought a used BMW from a private seller with high miles and so requested a thorough inspection from Sandy Sansing. I was honestly expecting to pay $ I bought a used BMW from a private seller with high miles and so requested a thorough inspection from Sandy Sansing. I was honestly expecting to pay $600ish for this. The service adviser said that a "standard" diagnostic check was $125.00 & would cover everything I needed. I also wanted a few know items to be quoted for repair to give me an idea of their price. Long story short. I had no detail of what, if anything was inspected and basically pretty sure I paid $125 for a few quotes. One thing that tipped me off that no real inspection was done, was the oil change sticker stated I was due for an oil change in 3 days.....but, no mention of this by BMW service. Don't you think if they checked out a 2003 vehicle with 144K miles SOMETHING might be recommended ? at least an oil change ? Tuneup? Anything ? So, when Theresa from Sandy Sansing called me to ask me about my experience, things only got worse. She would not let me explain my concern & kept trying to talk over me. I think this place is full of itself & overcharges & misleads customers into believing they are doing work that they aren't. Dear Sandy Sansing......if you have a function of checking to see if your customers are satisfied.....make sure you hire the right person for the job. Have your people trained on how to listen & determine a resolution for their concerns. Also, if you perform an inspection, you might at least detail said inspection out on a simple checklist to review with your customer. xxxx, Jiffy lube does that.... at least then your customer would have physical verification that work was done. But, then work would have to actually be done then,,,,,, smh. More

Awesome Experience I recently had the best car buying experience through Sandy Sansing BMW in Pensacola! My initial contact was with Internet Sales Manager, Iliana Miel I recently had the best car buying experience through Sandy Sansing BMW in Pensacola! My initial contact was with Internet Sales Manager, Iliana Mielcarek. Iliana was very responsive to my online inquiry. When I arrived at the dealership, she introduced me to Marvin Oliver who assisted me with the test drive and through the rest of the sale. I highly recommend Marvin and this dealership who take customer service to a whole different level. I will always look here first when I'm in the market to purchase a vehicle from here on out. More

Sensible & Swift Sales We had a very smooth experience with Wendy Fitch. She was consistently helpful and fair, and she was pleasant to work with. All in all, we are very sa We had a very smooth experience with Wendy Fitch. She was consistently helpful and fair, and she was pleasant to work with. All in all, we are very satisfied with going through the processes with Wendy! More

Great Experience Great car buying experience at Sandy Sansing BMW. Wendy Fitch treated me very well. She answered all my questions, showed me all vehicles I wanted to Great car buying experience at Sandy Sansing BMW. Wendy Fitch treated me very well. She answered all my questions, showed me all vehicles I wanted to look at and explained the different features. No pressure type sale. Will recomend anyone interested in a BMW to contact her. More

Quick & Painless I had a great experience with Sandy Sansing BMW. They were very responsive and made the car buying process entirely seamless. I had previously visit I had a great experience with Sandy Sansing BMW. They were very responsive and made the car buying process entirely seamless. I had previously visited a different BMW dealership and was very disappointed so it was very refreshing to have such good customer service. Wendy was fabulous to work with and Sarah was incredibly helpful. I would definitely recommend them if you're in the market for a new car! More

Used M235 As usual was a very professional experience. I have had dealings with the staff over 20 years and the GM, Joe Rowell, you have there is an honest stra As usual was a very professional experience. I have had dealings with the staff over 20 years and the GM, Joe Rowell, you have there is an honest straight forward individual and makes me want to buy cars from you. Definitely felt I mattered. Thank you More

Return buyer Superior product sold by professional staff. Service staff goes beyond what’s the minimum and provides true “service” , not just time wasting appeasem Superior product sold by professional staff. Service staff goes beyond what’s the minimum and provides true “service” , not just time wasting appeasement. Friendly and knowledgeable staff makes buying multiple BMWs here pleasurable , not something to be dreaded. Wendy in sales and Dylan in service are amazing. Went in for service on my Z4. Left with a 435i Gran Coupe AND the Z4 serviced! More

Purchase of a new 320i We had purchased three cars in the past from Sandy Sansing BMW, and wanted to trade in a Z4 convertible for a larger sedan. Wendy Fitch helped up rev We had purchased three cars in the past from Sandy Sansing BMW, and wanted to trade in a Z4 convertible for a larger sedan. Wendy Fitch helped up review the facts on several models we viewed on the lot and discussed the financial aspects of the trade. We were very pleased with her assistance throughout the process. More

New car Barry Brown helped with the purchase of my new car. I will recommend Barry to anyone in the market for a new/used car. Thank you. Barry Brown helped with the purchase of my new car. I will recommend Barry to anyone in the market for a new/used car. Thank you. More