Sandy Sansing BMW

There is a gold standard in business 1st identified by the legendary american author Napoleon Hill as The Extra Mile. Going beyond normal expectations is a intentional practice that great companies incorp the legendary american author Napoleon Hill as The Extra Mile. Going beyond normal expectations is a intentional practice that great companies incorporate into their daily operations, it is doesn't just happen. In Pensacola, Sandy Sansing BMW exemplifies this behavior in every aspect of the client experience. The store is clean, well run, and manned by professionals from reception, sales, management, and service. My salesman Tony Claxton was extremely easy and fun to work with and he listened to my needs before putting me in a car and it fit like a glove for my needs. Next, as with any 10 year old car there were things that needed attention and the sales manager John was beyond fair in allowances to take care of a few things at zero cost. The service department is excellent starting with Judy who any good company would hire to run customer service and Shane runs a good shop and puts the customer first, always. Overall, this is the best experience I've had related to a car dealership and I highly recommend them. More

We couldn’t be more happy with the experience we had working with Ken Haddad he was very knowledgeable and answered all our questions and was a joy to do business with working with Ken Haddad he was very knowledgeable and answered all our questions and was a joy to do business with More

Beginning 6 years ago, including ONE purchase, I have had the TOTAL misfortune of dealing with Barry Brown, Wendy Fitch, Marvin Oliver & now Lori Esser. None of these sales people know how to return calls. the TOTAL misfortune of dealing with Barry Brown, Wendy Fitch, Marvin Oliver & now Lori Esser. None of these sales people know how to return calls....or e-mails. I have logged 18 communications with these sales people with nary an attempt to return correspondence. Marvin Oliver was by far the most incompetent of the group when he ignored my in person visit to purchase an M5.......BUYER BEWARE of the Sandy sales group....you are nothing more than a paycheck ....if that More

Shortly after posting my experience with sandy sanding I was contacted by mark who was very upset about my review, (I could tell by his tone) he stated he had no knowledge of me trying to contact them about was contacted by mark who was very upset about my review, (I could tell by his tone) he stated he had no knowledge of me trying to contact them about issues with my car which i find unbelievable considering the amount of times I tried to call up there to talk to ANYONE about my issues, he also went on to explain how he remembers dealing with me and how they busted there butts trying to make this deal for me, at that point I cut mr mark off and reminded him my problems with them came after the sale when I began to experience minor problems and no one wanted to help. (HERE COMES THE PART I COULDNT BELIEVE) mr mark said “if I take the review down that I can come see him and he will put 15 or 20 bucks in my tank” which I see as a total slap in my face.. mark next time you contact me I hope u have a better offer than 15$ and a pickle pop I was completely mistreated simply because of one thing I’m a young man More

STAY AWAY I bought a used car 24 days ago from SANDY SANSING PENSACOLA. Two days after purchase the oil light came on. I took it in to PepBoys and had an oil ch I bought a used car 24 days ago from SANDY SANSING PENSACOLA. Two days after purchase the oil light came on. I took it in to PepBoys and had an oil change and tire rotation. Three days ago the check engine light came on. PepBoys put it on the computer and said the High Pressure Fuel Pump was bad . It will cost $1600.00 to repair. No one at Sandy Sansing will return my calls. The vehicle still has the 30 day paper tag on it. I’m a cancer patient who travels regularly to Atlanta Emory Hospital for treatment. Has anyone else experienced this fro that car dealership? I thought they were supposed to be a reputable organization. I’m newer to the area and very shocked by this!!!! More

No Loaner My name is Gaylord Freeman, and I am representing my cousins John & Ruthie Jones Sr. I have owned a BMW for more than a decade. I truly enjoy driving My name is Gaylord Freeman, and I am representing my cousins John & Ruthie Jones Sr. I have owned a BMW for more than a decade. I truly enjoy driving a BMW. Most of all, I truly enjoy how BMW makes you part of their family. Whenever I took my BMW in for services, the BMW dealership always provided me with a BMW loaner. I am always telling family and friends about the great customer service BMW provides. I am a “BMW Man”. Well, I convinced my cousin John Jones Sr to buy his wife a BMW. He purchased a BMW for his wife to surprise her on her birthday in 2017 from Sandy Sansing BMW in Pensacola, Florida. She loves her BMW. Nevertheless, the problem they’re having is when they take it in for service Sansing keep their BMW for more then three days, and they do not offer or have any loaner cars available. Therefore, John & Ruthie has to go outside of BMW to rent a vehicle. Now, this is really unacceptable and not fair. Sandy Sansing BMW has a policy that states, if you purchase a BMW from their dealership, and you bring your vehicle in for service that takes more than three hours, then they will provide their customer with a loaner. My cousins have taken their BMW twice for service, and each time they walk away without a loaner. This not the type of service that I sold them on. Sandy Sansing BMW, I need for your dealership to make right by them. My cousins are senior citizens who do not like to complain. Therefore, let me be their voice. This unfair treatment. They are not looking for money, although Sansing can pay for the rent a car that they had to pay for. What we all want is better service to all your customers. I asked that the General Manager of Sandy Sansing BMW personally give them a call, and then call me. On December 19, 2018, we received a call from Kathy Haley who is part of the Management Team at Sandy Sansing BMW. We would like to thank Kathy for communicating with us to resolve this major concern. Gaylord Freeman More