Sandy Sansing BMW

They destroyed my wife's car. My Wife hit a small dog, They destroyed my wife's car. My Wife hit a small dog, didn't do much damage but enough to knock the crank timing off. The car was towed in from the They destroyed my wife's car. My Wife hit a small dog, didn't do much damage but enough to knock the crank timing off. The car was towed in from the body shop and they fixed the timing and found the solenoids were worn, so they replaced them too. My wife picked it up and it magically had a new problem, coolant running out of the engine as fast as they could pour it in. So the car goes back in. They replaced the thermostat. My wife's cousin picks the car up and specifically asks if the check engine light is off. The service writer says it is off, Surprise, the light is on, the Service writer says that it's ok, it probably hasn't reset yet, take the car and go. Less than 10 miles later the car starts to overheat. She called into the service department and they told her to bring it back after her classes. That night at about 430, She goes to drop the car off and was told by the service writer that the technicians were gone for the day and to bring it back the next day. Less than a few miles later the engine is stopped. Now they are claiming a freeze plug blew out. They sent me a picture with the freeze plug completely out of the hole, there are metal shavings around where the cleaned out freeze plug hole is, there is clean oil in one of the spark plug wells while the rest is mixed with coolant. And they are claiming there are no codes saying it overheated. They are doing everything they can to get out of taking responsibility for their techs and service writers destroying my wife's car and want us to pay 12k for a new engine. More

Easy to get appointment, quality service and clean delearship. Judy at the check is very helpful and energetic. Theresa is also very nice and helpful on the phone. delearship. Judy at the check is very helpful and energetic. Theresa is also very nice and helpful on the phone. More

There is a gold standard in business 1st identified by the legendary american author Napoleon Hill as The Extra Mile. Going beyond normal expectations is a intentional practice that great companies incorp the legendary american author Napoleon Hill as The Extra Mile. Going beyond normal expectations is a intentional practice that great companies incorporate into their daily operations, it is doesn't just happen. In Pensacola, Sandy Sansing BMW exemplifies this behavior in every aspect of the client experience. The store is clean, well run, and manned by professionals from reception, sales, management, and service. My salesman Tony Claxton was extremely easy and fun to work with and he listened to my needs before putting me in a car and it fit like a glove for my needs. Next, as with any 10 year old car there were things that needed attention and the sales manager John was beyond fair in allowances to take care of a few things at zero cost. The service department is excellent starting with Judy who any good company would hire to run customer service and Shane runs a good shop and puts the customer first, always. Overall, this is the best experience I've had related to a car dealership and I highly recommend them. More

We couldn’t be more happy with the experience we had working with Ken Haddad he was very knowledgeable and answered all our questions and was a joy to do business with working with Ken Haddad he was very knowledgeable and answered all our questions and was a joy to do business with More

Beginning 6 years ago, including ONE purchase, I have had the TOTAL misfortune of dealing with Barry Brown, Wendy Fitch, Marvin Oliver & now Lori Esser. None of these sales people know how to return calls. the TOTAL misfortune of dealing with Barry Brown, Wendy Fitch, Marvin Oliver & now Lori Esser. None of these sales people know how to return calls....or e-mails. I have logged 18 communications with these sales people with nary an attempt to return correspondence. Marvin Oliver was by far the most incompetent of the group when he ignored my in person visit to purchase an M5.......BUYER BEWARE of the Sandy sales group....you are nothing more than a paycheck ....if that More

Shortly after posting my experience with sandy sanding I was contacted by mark who was very upset about my review, (I could tell by his tone) he stated he had no knowledge of me trying to contact them about was contacted by mark who was very upset about my review, (I could tell by his tone) he stated he had no knowledge of me trying to contact them about issues with my car which i find unbelievable considering the amount of times I tried to call up there to talk to ANYONE about my issues, he also went on to explain how he remembers dealing with me and how they busted there butts trying to make this deal for me, at that point I cut mr mark off and reminded him my problems with them came after the sale when I began to experience minor problems and no one wanted to help. (HERE COMES THE PART I COULDNT BELIEVE) mr mark said “if I take the review down that I can come see him and he will put 15 or 20 bucks in my tank” which I see as a total slap in my face.. mark next time you contact me I hope u have a better offer than 15$ and a pickle pop I was completely mistreated simply because of one thing I’m a young man More

STAY AWAY I bought a used car 24 days ago from SANDY SANSING PENSACOLA. Two days after purchase the oil light came on. I took it in to PepBoys and had an oil ch I bought a used car 24 days ago from SANDY SANSING PENSACOLA. Two days after purchase the oil light came on. I took it in to PepBoys and had an oil change and tire rotation. Three days ago the check engine light came on. PepBoys put it on the computer and said the High Pressure Fuel Pump was bad . It will cost $1600.00 to repair. No one at Sandy Sansing will return my calls. The vehicle still has the 30 day paper tag on it. I’m a cancer patient who travels regularly to Atlanta Emory Hospital for treatment. Has anyone else experienced this fro that car dealership? I thought they were supposed to be a reputable organization. I’m newer to the area and very shocked by this!!!! More