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Sandy Sansing BMW
Pensacola, FL
183 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers’ needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 183 reviews
February 20, 2025
I told the service writer that I live in Fort Walton Beach (1 Hour Drive each way) The intent was to replace a broken spring in the shift, selector, covered by factory extended warranty. By the time I m Beach (1 Hour Drive each way) The intent was to replace a broken spring in the shift, selector, covered by factory extended warranty. By the time I made it home, five hours had passed. The dealership had diagnosed the car confirmed that the spring needed replacing under warranty. But couldn’t do any work on the cars they didn’t have any parts in stock. Why have me drive an hour each way knowing that they’re not gonna fix the car. Now I have to reschedule another time and probably waste at least another five hours to get to work that should’ve been done, or at least scheduled when they had the parts. Wait, that would be Unfair to say I didn’t get anything out of the trip, I did get a complementary car wash and vacuum More
by corky.p101
Employees Worked With
Logan
February 13, 2025
I recently had the pleasure to visit Sandy Sansing BMW i could not be more impressed with the entire experience, the team made me feel welcome and comfortable, with no pressure at all. The staff was knowled could not be more impressed with the entire experience, the team made me feel welcome and comfortable, with no pressure at all. The staff was knowledgeable and always ready to assist in anything I needed it. The process was efficient and professional. I will definitely return for future purchases. More
by mgqueirolo
Employees Worked With
Colin, Steve, Rafael, Andrew.
January 16, 2025
Their communication was extremely poor — I had to constantly follow up to receive any updates. To make matters worse, I witnessed the service advisor helping himself to my personal tools without aski constantly follow up to receive any updates. To make matters worse, I witnessed the service advisor helping himself to my personal tools without asking, which I find completely unacceptable. Overall, the attitude towards customers comes across as indifferent and unprofessional. It’s disappointing, especially since I was actively shopping for a new vehicle from one of their locations before this experience. This experience with their service department changed our mind; we will never purchase anything from them in the future. More
by CyberFreediver
Employees Worked With
Logan Dawkins
January 08, 2025
Salesman Chris Allen was very helpful and energetic. Kept me well informed and was very knowledgeable of the product. Enjoyed the experience of buying a beautiful vehicle . Kept me well informed and was very knowledgeable of the product. Enjoyed the experience of buying a beautiful vehicle . More
by kbm51
Employees Worked With
Chris Allen 5 stars
January 08, 2025
I dropped my vehicle off to be serviced. Clearly explained over the phone with my assigned service person that I wanted my oil changed and tires rotated, and that there were a few other con Clearly explained over the phone with my assigned service person that I wanted my oil changed and tires rotated, and that there were a few other concerns. One being that the system computer was saying that brake service was due despite that we had completed that service on the previous encounter and so I wanted it cleared. Got my vehicle back and it was not cleared. Communication was not clear from the dealerships side and “suggested” services were an unreasonable rate. More
by Angelique
Employees Worked With
Nicholas Kim
January 03, 2025
Great experience. From out of town and received quick, attentive service from the entire sales and service staff. Will return! From out of town and received quick, attentive service from the entire sales and service staff. Will return! More
by Jonathan.br.garcia
Employees Worked With
Ken
October 30, 2024
We felt as the both the salesperson was not completely honest. With us in several occasions. It was the product that sold us. The financial manger flew through the information and we felt rushed. Again, i honest. With us in several occasions. It was the product that sold us. The financial manger flew through the information and we felt rushed. Again, it was the product that sold us. However, we would not recommend the salesperson that worked with us. More
by Mstresor01
Employees Worked With
Lori Esser and Andrew (finance)
October 30, 2024
I recently purchased a car from Sandy Sansing BMW and couldn’t be happier with my experience, thanks to Ken Haddad. He was incredibly knowledgeable about the car and was very patient with me. He went ou couldn’t be happier with my experience, thanks to Ken Haddad. He was incredibly knowledgeable about the car and was very patient with me. He went out of his way and did not pressure me, which made me feel very comfortable. Thank you Ken! More
by TT
Employees Worked With
Ken Haddad
August 30, 2024
Had recall on our BMW 528i and ended having to order a part. They sent me home in a nice X3 loaner until my car was repaired. Very cordial and helpful service from advisor Judy! part. They sent me home in a nice X3 loaner until my car was repaired. Very cordial and helpful service from advisor Judy! More
by BigDave63
Employees Worked With
Judy, Lauren Boston
