Sands Kia - Service Center

Had a Check Engine light on my 2001 Explorer. I also have a new Kia, so it seemed logical to use Sand's garage to work on my old Ford. I was worried something expensive was going on under my hood. Chrissy ca a new Kia, so it seemed logical to use Sand's garage to work on my old Ford. I was worried something expensive was going on under my hood. Chrissy called me at home shortly after they started working on the vehicle and asked me if I was sitting down. GULP. Yes, I responded. She then told me the check engine light was caused by a worn seal on my gas cap. That's right, no mechanical repairs for me! Just a new gas cap. I left paying a fraction of what I thought I'd need to pay. Everyone in their service group that I've delt with has been great! I appreciate the fast and honest service too. More

Brought in my new Sorento to have the front windows tinted. Chrissy said it should take about an hour and she was absolutely right. During my wait, Kelly made sure I was happy with my vehicle and we tinted. Chrissy said it should take about an hour and she was absolutely right. During my wait, Kelly made sure I was happy with my vehicle and we talked about my next one in three years. And, as always, Chrissy was attentive, caring and knowledgeable.. The window tint is great and I am still a very happy customer. Rita Moore More

I came back to KIA again because of their trusted and excellent service and they took my '03 KIA Sorento in for necessary repairs on time. The cost of labor and parts are reasonable along with great dis excellent service and they took my '03 KIA Sorento in for necessary repairs on time. The cost of labor and parts are reasonable along with great discounts. I highly recommend to anyone who owns one of KIA vehicles to Sands KIA for any service. :-) More

First of all, the service I have received at Sands Kia is absolutely the very best that I have ever had. It started right after I bought my Optima. First, I was assigned an experienced and professional serv absolutely the very best that I have ever had. It started right after I bought my Optima. First, I was assigned an experienced and professional service advisor. Then, I received periodic service advisors via mail and email. And, I have received numerous coupons for service "specials". And when I have taken my Kia in for service, everyone was most helpful and friendly...and the service work was excellent. Yes, as I said before, it is the best service experience that I have ever had. More

Came in for scheduled maintenance and received excellant service. Work was done prompt and I was on my way. I don't know what else I can say about this transaction , so i am forced to ramble like a babbling service. Work was done prompt and I was on my way. I don't know what else I can say about this transaction , so i am forced to ramble like a babbling idiot just I use up 25 words or more. More

I started going to this dealership,initially for the $8.88 oil changes. I found that this dealership has competive prices and it accepted most delear coupons. Overtime,using this dealer ship,I found $8.88 oil changes. I found that this dealership has competive prices and it accepted most delear coupons. Overtime,using this dealer ship,I found that the technicians were allways right on with my repairs and fixed the problems,the first time. My Service writer Stephen Sanchez was always professional, courteous, always recommended my needed repairs and he always followed through with what he told me. I have found the the service manager, technicians, greeters, delivery people to be courteous, professional and always had a great attitude. I would recommend this Sands Surprise Kia dealership to friends, family and strangers for their Great service from all of their professionals. Stephen Sanchez has been the best and most Knowledgable service writer I have ever come upon,at a Kia dealership. SincerelyThank-you! Paul Christie! More

I live in Prescott but happened to be in Scottsdale on 2/9/13...I had some spare time and realizing I needed an oil change and the fact I bought my soul from Sands I called from the car late on a Friday a 2/9/13...I had some spare time and realizing I needed an oil change and the fact I bought my soul from Sands I called from the car late on a Friday and Chrissy said no problem bring it in..I didn't realize how far I was away from Surprise and the thrill ( yeah right ! ) of driving on Bell Rd. from Scottsdale to Surprise..They accommodated me and were friendly as usual even washed the car... Ralph J Rostock More

Service excellent- the price was fair- employees were friendly- very satisfied with employees and their interest in me as a customer. Would not hesitate to use this dealer for my next service need. friendly- very satisfied with employees and their interest in me as a customer. Would not hesitate to use this dealer for my next service need. More

Went in and the employees all had smiles on their faces and seemed happy to see customers. Knowledgeable on service needed and up to date on newer models in stock and on the way into the delership,Pricing and seemed happy to see customers. Knowledgeable on service needed and up to date on newer models in stock and on the way into the delership,Pricing on service was good and quick. Clean location and very hospitable employees. More

I did not change to no when asked would I recommend this dealer, but I'm very close to doing so. The four times I've gone to the service department have not been pretty. The first time, I had an appointment dealer, but I'm very close to doing so. The four times I've gone to the service department have not been pretty. The first time, I had an appointment and was told the service wouls take 45 minutes. An hour later, I went to check on my car and they hadn't even pulled it in for service. I had to leave because I had other things to do. The seond time I went in for the same service, they were done in twenty minutes. A service they said would be forty five. They even explained why it takes that long. It took less time than they said one of the items takes on its own. So, did I get everything I was supposed to? It would seem impossible. The thirsd time, I left my car there because I didn't want to get upset. The fourth time, I had an appointment. Ninty minutes into my oil change, I decided to find out what was taking so long on an appointment for an oik change. They said it was done. It was just sitting up on the rack. I opted out of the car wash due to time contraints. I have had nothing but unnecessarily slow service or such fast service I wonder if my service was actually performed. Unpredicatble should not be a term given to your mechanic. More