Sands Kia - Service Center

Stephen has always been a great service adviser. He is the main reason we go to Sands Kia. He took great care of us at another dealership and when he moved to a new dealership we followed him. On our last the main reason we go to Sands Kia. He took great care of us at another dealership and when he moved to a new dealership we followed him. On our last service visit, he took pictures of the problem before the bad parts were removed from the vehicle. Then when we came to pick up the vehicle, he had all the bad part to show us. Seeing the pictures and the parts we were able to understand what exactly was wrong with the vehicle. The only place I will take my Kia is Sands Kia! More

I have a 2008 Kia Sorrento. Last year the a/c quit working in June. I had been taking my Kia to Earnhardt Kia for service so I took it there to get it looked at. After trying a new head unit with no s working in June. I had been taking my Kia to Earnhardt Kia for service so I took it there to get it looked at. After trying a new head unit with no success I decided to take it elsewhere. Chapman Hyundai was suggested from a friend so I took it there. This turned out to be a nightmare after thirty days I finally got my car back. I found out during the time it was there they had taken it back to Earnhardt Kia without even asking me. The a/c worked but the outside vent did not close so the fumes came in and the a/c did not get as cold anymore. When I picked up the car the interior had grease all over and there was some hardware lying in the floor. July fourth of this year the a/c quit once again. I spoke to a couple of the head managers for Chapman and was informed there was no warranty and I should try to get rid of the car because I must have got a lemon more or less. So work was completed on June 30, 2012 and on July 4, 2013 it quit, this was barley over the warranty time! Till this day I still have not gotten a straight answer as to what was done to my car there, but it cost about $1100.00. I decided to give Sands Kia a try as I live near their dealership. I went in and spoke with Todd Van Wicklen one of the service consultants. I told him the entire story and he said they would take a look at it and see what they could find. While it was there I was also in contact with Kia America to let them know what I had been through. Sands mechanic Mike worked on my Sorento and found many things that were overlooked or not fixed correctly at the previous dealerships. The guys at Sands tried to help me with as much as they could as far as price and warranty. I felt that they were honest with me and came me up to date with the repairs. I was not impressed with the way Kia America handled my complaint and this will really way on any future car purchases my family makes. As far as Sands goes they will have my future business and I cant say enough about how well I was treated there! More

Since Gary replaced Chrissy, I was grateful that he was honest and straightforward with all issues arise with my '03 KIA Sorento. I was appreciative when he guided me to the garage to show me issues under honest and straightforward with all issues arise with my '03 KIA Sorento. I was appreciative when he guided me to the garage to show me issues underneath my SUV. That way to show customers are best way to develop trust in between the company and customer. More

The dealership overall is very friendly and when I compare it to others that I have visited, it is hands down a pleasant experience. I do not like high pressured salesman and many dealerships always f compare it to others that I have visited, it is hands down a pleasant experience. I do not like high pressured salesman and many dealerships always find something wrong with your car when they are servicing. We have never experienced either at Sands Kia. More

I've been using Sands Kia for service since they opened their doors. Stephen Sanchez is my servive writer. Stephen is a very honest and trusting person. Sands Kia is a great dealership to work with. opened their doors. Stephen Sanchez is my servive writer. Stephen is a very honest and trusting person. Sands Kia is a great dealership to work with. Give the a try, you will be happy and pleased that you did. Michael Ballard More

When the KIA Amanti came on the market, I switched from Cadillacs and Mercedes cars to KIA, I bought my new KIA from another KIA dealer before KIA Sands set up their place in Surprise. Frankly, I wasn' Cadillacs and Mercedes cars to KIA, I bought my new KIA from another KIA dealer before KIA Sands set up their place in Surprise. Frankly, I wasn't satisfied with KIA service till I switched to Sands. I've had the car maintained there since they opened and, even though they've had growing pains, I've been more than satisfied. On this last service visit, Stephen Sanchez of your service department took care of me. In all my years in all the world...and we've lived in different parts of the world....Stephen leads the way. I've never met the man before. He knows his product. He loves his company. He loves his product. Those around him respect him as much as I do. In short, you got a winner here. Put him on the fast track to head up this dealership. I'll go to no other place. More

Brought my new Sorento in for an oil change and as always, the service was wonderful. Chrissy displays such great professionalism and efficiency with me each and every time I visit the dealership, an always, the service was wonderful. Chrissy displays such great professionalism and efficiency with me each and every time I visit the dealership, and It is very evident that customers are her #1 priority. The service was done in a very timely manner, as always, and I am still a very satisfied customer. Rita Moore More

Sands Kia, has by far, the best deals on oil changes in Sands Kia, has by far, the best deals on oil changes in the Valley. I've had my car serviced at Sands for the past 2 years & they've always done an Sands Kia, has by far, the best deals on oil changes in the Valley. I've had my car serviced at Sands for the past 2 years & they've always done an excellent job. They never try to sell you something you don't need. Enjoyed the complimentary coffee, donuts & loaner ipad while I was waiting. Fast, courteous service & pleasant staff, they got it all! I'll definitely be back! More

My service visit accomplished all that was needed. Great service and very friendly people. This was my second purchased KIA Forte, I up graded my last one. Great auto that's why I rated this dealership Grea service and very friendly people. This was my second purchased KIA Forte, I up graded my last one. Great auto that's why I rated this dealership Great. More

Being met by Chrissy Feireisel at 7am is like a golden ray of sunshine. It is a pleasure to deal with cheerful and helpful people and Chrissy is one of them. She has a great attitude and is one of the r ray of sunshine. It is a pleasure to deal with cheerful and helpful people and Chrissy is one of them. She has a great attitude and is one of the reasons I drive from Buckeye to get my vehicle serviced. I hope you get to read this Chrissy, you are tops!!!!!!!!!!!!!!!!!!!!!!!!!!! Garry Ragone More