Sands Kia

Made Right Kyle, general manager, made everything right by us, in the end. We really appreciated his willingness to do so. Kyle is an honest guy and works hard d Kyle, general manager, made everything right by us, in the end. We really appreciated his willingness to do so. Kyle is an honest guy and works hard doing a difficult job. More

Amazing experience I purchased my first car from Bell and she was above and beyond in everything she did. Felt no pressure at all, it was a quick and easy process! I wou I purchased my first car from Bell and she was above and beyond in everything she did. Felt no pressure at all, it was a quick and easy process! I would most defenitaly come back in the future. More

Always a good experience!! This is the 3rd time that I have used Sand's Kia Surprise and it has always been an excellent experience. Belhem was very easy to work with and we end This is the 3rd time that I have used Sand's Kia Surprise and it has always been an excellent experience. Belhem was very easy to work with and we ended up the pretty much exactly what we wanted! I will refer them to anyone looking for a new car! More

Experienced The Best New Car Buy Ever September 23, 2017 Dear Cody Cody, I want to express my appreciation to you for doing an outstanding job, while maintaining a professional, frie September 23, 2017 Dear Cody Cody, I want to express my appreciation to you for doing an outstanding job, while maintaining a professional, friendly and confident attitude during our negotiations on the purchase of our KIA Sorento. You went out of your way many times to insure you met the requirements I submitted to you prior to the negotiation. On at least two occasions, maybe three, I called you at home requesting information relating to the purchase of the car. Each request was addressed by you in a speedy, efficient and professional manner. I want to thank you again for extending that courtesy to me as it removed much of the anxiety that comes with making a large purchase. I called you at home 6 weeks after we purchased the car and you had the answer at hand to both questions that dated back 6 weeks. I was amazed that you were able to remember seemingly small details that were very important to me. I want to let you know that we so very much appreciated the treatment we received from the KIA Team and especially from you, Cody Rohlwing Sincerely, Ron & Vickie More

I bought a KIA Went to Sand KIA looking for a KIA Sorrento. Brady showed the Sorrento and discussed the option. We also drove a Sportage and Soul. He pointed out t Went to Sand KIA looking for a KIA Sorrento. Brady showed the Sorrento and discussed the option. We also drove a Sportage and Soul. He pointed out the best qualities of each. We had no intention of buying on the spot. After see all the pricing. We made an offer on the Sportage, because of the MPH. It was a great experience and Brady did a fantastic job for us. More

Excellent Experience in purchasing a KIA I found the staff to be very helpful and Belhem Cummings very knowledgeable about the car. She was patient, not pushy and extremely helpful, getting I found the staff to be very helpful and Belhem Cummings very knowledgeable about the car. She was patient, not pushy and extremely helpful, getting me the right person to help finance my vehicle. This was my first time buying a car in 25 years, as I lived in NYC and just moved to Phoenix. It was a relief to not have to haggle over the price and warranty. They worked with me and my finances and took excellent care of me. I left with a great car that I could afford with an excellent warranty. I'm so happy. More

Belhem Cummings is exceptional I have referred several people to Belhem Cummings for a new car purchase. She is always so helpful. Belhem makes the car buying experience fun and exc I have referred several people to Belhem Cummings for a new car purchase. She is always so helpful. Belhem makes the car buying experience fun and exciting. Jo has helped me with several of these purchases. He also makes the car buying experience fun! Belhem and Jo are extremely knowledgeable. More

Why is car shopping such a pain!?!?! My husband test drove a 2011 Kia Soul at Kia Sands in Surprise but they wanted too much money ($2000 overpriced) and Steve, the sales manager was rude My husband test drove a 2011 Kia Soul at Kia Sands in Surprise but they wanted too much money ($2000 overpriced) and Steve, the sales manager was rude and pushy. Next morning we ended up at Sands Chevrolet in Glendale and made a deal to buy what we soon discovered was the same car for $2000 less. the salesman verified it was still available and said it was in "in processing" since it had just been acquired. Something my husband knew from his test drive Friday. In-processing was supposed to take two days plus we had to wait an extra day since the service department wasn't open for Labor Day. They did give us a loaner car. We had gone in with our own financing and agreed to complete a sales contract for the Kia based on our final inspection of the car. Papers signed, all seemed good. On the following Tuesday it still wasn't ready, and on Wednesday we are told the Kia Sands Service Department found safety issues with the car and they could not sell it to us. Several upsetting calls later they tells us it was really sold to a second party. WTH?! So they lied about the safety issues hoping we would walk away! WHY LIE?!? After a visit to each dealership we are back in a loaner car and are waiting to hear back to see if thy will settle this issue fairly. ***Update 9/9/17*** After reading our reviews and a BBB complaint filed, the sales manager at Sands Kia contact my husband and I. He apologized and explained that the whole issue was a miscommunication. He took full responsibility and promised to do what he could to fix the situation. I will concede that their apology seemed sincere and their explanation of what happened is plausible and not a deliberate attempt to cheat us. We ended up finding a car that we are satisfied with. I think we found a win-win for all involved. I will close the BBB complaint and I am updating my reviews. I upgraded from one star to 3 mostly because though they did the right thing by us, they (either someone at Sands Kia or Sands Chevrolet Glendale lied about the car being unsafe to sell to us and it took an entire week, 6 bad internet reviews and two complaints filed to the BBB before acting. More

Tire service Tire iron came on while backing my Soul out of the garage. I called Sands and was told to bring it in- time was just before 4 on Saturday of a holida Tire iron came on while backing my Soul out of the garage. I called Sands and was told to bring it in- time was just before 4 on Saturday of a holiday weekend. When I got there the car was taken right in for service. Turned out there was a nail in the tire so it was repaired quickly and I was on my way. Thank you Steven. I love my Soul, dealing with Louis as a salesman and Steven for service, I will always go there and encourage any one to also. More

Car purchase Thank you to Grant for the great assistance in finding the car I was looking for and all the extra assistance he game me. This was the best experience Thank you to Grant for the great assistance in finding the car I was looking for and all the extra assistance he game me. This was the best experience I have had purchasing a car. I would recommend anyone looking for a vehicle look for Grant Crawford. More