Sands Kia

Worst customer service experience ever! Acted like I had to buy their car, as if I don’t have a choice. Discriminated against me because I’m female. Immediately told me, “I would have to pu Acted like I had to buy their car, as if I don’t have a choice. Discriminated against me because I’m female. Immediately told me, “I would have to put my husband on the loan since he was on our other car loan we have” even though they hadn’t ran my credit yet. That is not a law in the state of Arizona. I pushed for them to do the loan with just my name. I have plenty of income. More

Got to hand it to the salesman Damian Corneliu made my visit very pleasant and very easy to decide to buy from this dealer after visiting 3 dealers today. He made it a very easy process from start to fini visit very pleasant and very easy to decide to buy from this dealer after visiting 3 dealers today. He made it a very easy process from start to finish vey respectful, smart and friendly young man. xxxxxxto this dealer better hang on to him he will go far. More

while I was trying to purchase a car for my daughter the sales person nor the mgr of said person wanted to listen to me when I said I have financing all lined up . All I needed to do was find a car which w sales person nor the mgr of said person wanted to listen to me when I said I have financing all lined up . All I needed to do was find a car which we could not agree on . Then the one car my daughter took for a test ride had a price listed on it of just over 15k when the sent me the paperwork on it the price was listed at almost 18k for a 2015 toyota corolla with 77k on it More

I worked with 1 person per request. Bryce Elledge. Started with emails. Went in and see the vehicle I had interest in. Told him my price range. He did show me a few other vehicles in my Bryce Elledge. Started with emails. Went in and see the vehicle I had interest in. Told him my price range. He did show me a few other vehicles in my range. I did leave with the original GMC Terrain Denali. He was helpful. He was clear about everything from start to finish. I did have a good experience this time at Sands Kia. More

My 2013 Sportage had a check engine light appear. My first thought was that this would end up costing me lots of time and money. My service advisor, Tyler K. was extremely forthright about everythi My first thought was that this would end up costing me lots of time and money. My service advisor, Tyler K. was extremely forthright about everything. In the end, after running an OBD scan and other testing it was a false check engine reading. I paid nothing (zero) dollars for this visit to the service department. It is so refreshing to work with honest people. I could have been charged for any number of services but not so at Sands. Thank you Sands Kia! You have a customer for life. More

I was promised, in a crystal clear answer to a very clear question, they would not do a hard credit inquiry. the salesman said they just needed some of my info to process my negotiation. Moments later, m question, they would not do a hard credit inquiry. the salesman said they just needed some of my info to process my negotiation. Moments later, my phone exploded with credit monitoring alerts that they ran my credit, seconds after promising they would not. They are nothing but typical lying car dealers. One more completely absurd thing: They demand you pay $500 to "sanitize" a brand new car that wasn't even in stock yet. Lying thieves. UPDATE: Following through with a BBB complaint pending. More

Worst dealership experience I have ever had. Dealer added $5,500.00 to the advertised price above the expected tax, licensing and registration. Craigslist ad was 2018 Kia Soul Turbo Make Offer $18,500.00 pri $5,500.00 to the advertised price above the expected tax, licensing and registration. Craigslist ad was 2018 Kia Soul Turbo Make Offer $18,500.00 price was $23.995.00 firm when I arrived at the dealership. Wasted two hours. More

I went into this dealership to buy a Kia Rio, a car that retails for around $19,000. I made the mistake of making a large down payment and the financial advisor found a way to fudge the charges so that my e retails for around $19,000. I made the mistake of making a large down payment and the financial advisor found a way to fudge the charges so that my entire down payment was lost and spent on "amenities" for the car. When filling out paperwork, he not only didn't explain the charges, he marked "N/A" on the decline option and just marked spots on the documents for me to sign. I know it was my fault for not paying attention to the details, but I figured it was legally required for the advisor to at least explain that I was signing for additional charges for services that I'll never use. If you go here, be sure to read everything and ignore what the financial advisor is saying. More

I'm very pleased with Sands Kia Dealership! Everyone I had the pleasure of dealing with treated me with the utmost respect. Everyone was so very professional including the young man named Drake, whom I sp had the pleasure of dealing with treated me with the utmost respect. Everyone was so very professional including the young man named Drake, whom I spoke with on the phone about coming in to do a test drive no pressure about making a purchase although he did try to work out a awesome deal, but on that day I wasn't really looking to do a trade in however within a couple of days I made good on my promise to Drake. Just this past Tuesday I had an appointment with the service department Tyler was awesome he listened to my issues I was concerned about had a tech look at my newly bought vehicle the wait time wasn't bad at all Tyler explained everything the tech did in checking my vehicle and even gave me a full tank of gas which was a concern about my car it's a 22 Kia Sportage and I was thinking this car burns a lot of fuel. And also included a car wash as a courtesy. I would recommend when in need of a new or used car especially if you're a Kia fan check out Sands you wouldn't be disappointed! More

James was delightful to work with. Very knowledgeable about the vehicle, explained the car in detail. I am thrilled with the Sorento. Thank you James. about the vehicle, explained the car in detail. I am thrilled with the Sorento. Thank you James. More