Sands Kia

I've travel all the way from Ahwatukee to this dealership after speaking on the phone with a representative about a 2011 Kia Sportage EX listed for about 23k instead of a 2012 for about 28k. I've also verif after speaking on the phone with a representative about a 2011 Kia Sportage EX listed for about 23k instead of a 2012 for about 28k. I've also verified that the vehicle was in stock and ready for test drive. Once I've got there, the sales person was not able to find the vehicle and had to walk all over on a really windy and cold day. After a while, the sales person went inside to find out where the vehicle was, and found out that it was sent for service (This is a New Vehicle), I wanted to see this car and test drive it, so I did not judge their intensions. Once I've took a close look at this car, everything looked as I've spected and desided to test drive it. The service department had pull out a component and as the buyer, I had to insert a SCREW DRIVER into some kind of hole in the side of the shifter in order to move out of Park. The drive was great, there were some lights indicator on the intruments that did not go away, but the salesperson indicated that it was part of the services there were doing so I didn't care as long as it was all fixed. Once completed the test drive we went inside for the financials and pricing. They came back with a price of almost 29k even though I've expressed that I was told that there was suppost to be umder 23k, an assistant manager asked how much did I wanted to pay per month, my credit situation etc., and came back with another price at over 27k, he also took my bank card and info for the appoval process. After he came back with a price of $100 more per month that I had on my budget in addition to a large deposit, I've told them no, asked for my keys back since there were considering my trade in and starter to walk away. The assistant manager kept on saying that I should just get another car with less options and questioning in a very demianing manner the reason for me wanting an AWD vehicle and finaly said he would try to make the numbers work and call me again. After leaving the place I've stoped for some food, and found out that they never gave me my bank card back and I've called them to make sure they still have it and to wait for me since it was close to their closing time. Once I got there and approch the bean counters they kind of yelled at me "What do you wank?" and when I've told them they still had my credit card they just pull it out of a drawal without even saying a word and off I went. More

Was quoted the price of my Kia Soul over the phone. Took a test drive. Everything appeared right. Great salesman(Papa). Went to the finance department to sign the papers. The price was $795 more than quoted a test drive. Everything appeared right. Great salesman(Papa). Went to the finance department to sign the papers. The price was $795 more than quoted to me. I had no idea what the $795 was about. The finance guy (Joe) says that's for the etching of the windows. I said I don't want or need any etching. He said "too late". The etching is done on all the cars. The buyer has no choice. I could have cancelled the deal then, but decided not. I have no other complaint. The salesman and finance guy were nice. I just thought anyone going to this dealership should be aware of this scam. If someone wants his windows etched, it can be done for under $100. I still recommend this dealership, as long as you realize the price quoted does not include the mandatory window etching. More

I am extremely happy with my new Optima. It is a more glamorous car than I thought I would own. Leroy is a great salesman & teacher. Thank you!! glamorous car than I thought I would own. Leroy is a great salesman & teacher. Thank you!! More

I went to Kia Sands after 3 other dealerships gave me the run around and wanted me to get a co-signer. My husband passed away recently and they felt that I did not need to own a new car. Dennis Parson and Le run around and wanted me to get a co-signer. My husband passed away recently and they felt that I did not need to own a new car. Dennis Parson and Leroy Lucero the sales people that helped me at Sands Kia really looked hard and found someone that would help me finance it even with my credit and circumstances. They were all very professional, fun and understanding. I will buy a car here again because they gave me the respect and understanding that I needed. I love my new Sportage and the mileage is great. I will recommend this dealership and their staff every time. Thank you Dennis and Leroy for all of your help. More

Truly great experience. Received excellent service while buying my wife a new car and trading in an old one. Everyone from my salesperson (Papa), finance guy (Joe), and even management (Clayton) was very ho buying my wife a new car and trading in an old one. Everyone from my salesperson (Papa), finance guy (Joe), and even management (Clayton) was very honest, cool, and professional. We'll definitely be back! More

You are met in the parking lot by a sales rep (mine was Andy Griffith)and I was barely out of my car. Ok, so he really wants to make a sale...I get that and let it go as I was in sales once upon a time. Andy Griffith)and I was barely out of my car. Ok, so he really wants to make a sale...I get that and let it go as I was in sales once upon a time. I brought in an ad that came in the mail because it showed some good lease rates for several models of Kia (Sorrento, Sportage, Soul, Forte) and I was in the market for a smaller SUV. Andy would not answer my question when I asked about the particulars of the ad and requested to be shown vehicles that were in the ad. Andy just kept steering me away from the ad; as a matter of fact Andy took the ad away from me and I never did get it back. I narrowed down my choice of vehicle (Sportage) and color and took one for a test drive - nice vehicle. Now here's the catch, the vehicle we drove was loaded with options and obviously way above the ad pricing...which Andy still would not talk about. To make a long story short here's what happened - I filled out the paperwork and Andy asked me for a credit card, which I thought was strange. Andy came back with a lease rate on the Sportage that was $399 ($175) above the lease payment of $224 stated in the ad. We played the sign Andy's hand written statement saying I will buy the car today and Andy comes back with a different payment, all being higher than the ad payment. (Eventually Andy admitted after I pressed him and he knew I was getting irritated that they did not have the Sportage that was in the ad. Bait and switch anyone???) After 3 1/2 hours I had enough and asked for my credit card back, which the sales manager said he didn't have; when I stated yes he did he found it and I left. Andy called me later that evening to apologize saying that he was just following Sands process and that he would the get me the payment and terms that I desired. The next morning I called and asked to have the General Manager, John Turner contact me. What I got from John was an insincere apology, defense of the Sands dealership selling practices and the promise that he would look into why I was there so long. John also offered to review the Sportage I wanted and see if he couldn't exceed my expectations and said he'd call me within an hour. (I got a call from Andy right after this conversation to see if I had spoken with John.) 5 1/2 hours later John Turner called me back and nonchalantly said that he could meet the payment and terms that Andy was requesting. I cannot recommend Sands Kia in Surprise to anyone; they are not courteous, they play games with pricing and they really don't care about you as the customer...just your money. I bought a 2011 Sportage from another dealer this week and was treated respectfully, did not have to play a single pricing game AND this dealer did actually exceed my expectations all the way around. More

First and foremost, I would not recommend this dealership to anyone. My girlfriend and I went to this dealership prior to going to the Dodge dealership nearby (which I recommend). Carlos approached us and we to anyone. My girlfriend and I went to this dealership prior to going to the Dodge dealership nearby (which I recommend). Carlos approached us and we immediately set out what we were looking for, our price range, etc. so that nothing was uncertain. Carlos patiently took us around the lot and recommended some vehicles. We found the 2011 Kia Optima to be a great car with a great warranty. Because it was a Saturday (or Sunday) and near closing, we were told that the dealership would look around for financing and we would receive a call the next day... Here we are nearly three weeks later (having already went elsewhere and bought a car) and I still have yet to hear from Carlos or any other Kia employee for that matter. Had the dealership gotten back to us on time, we would have purchased the vehicle. However, because they did not get back to us, we went elsewhere and found a car. "You snooze, you lose." I have never reecieved scuh poor customer service and, as a result, have no intention of ever going back to this lot. My advice: Look elsewhere. More