Sands Kia

I visited Sands Kia in Surprise for an oil change for my 2010 Mazda. I made an appointment and was greeted at my vehicle by Chrissy. She reviewed the work order for the oil change and was very descriptive 2010 Mazda. I made an appointment and was greeted at my vehicle by Chrissy. She reviewed the work order for the oil change and was very descriptive of the additional courtesy services the technician would perform. She went over the twenty-one point inspection, and she asked me if there was anything else I might have a concern with, well since you asked.. I explain a minor performance problem I noticed with the vehicle.. I would feel a light vibration in the steering wheel when applying the brakes.. she offered to have the tech look into it.. that was great! and as part of the value customer experience they were pushing for... there was a basic car wash included. While I was waiting for my vehicle, I enjoyed a cup of joe in the clean lobby.. At the end, after my car was ready, Chrissy went over the results of the inspection, the work order and the problem I was having with the vibration in the steering wheel.. turned out to be that the tires would have to be replaced soon, she already had an estimate ready for a new tire set including the recommended alignment. I was wowed by Chrissy's professionalism and her customer service, I will be back to get tires just because she made me feel as a valued customer, and she gained my trust.. More

After having a terrible experience with Sands Chevrolet in 2009, we were hesitant to do business with any Sands brand, but we are KIA customers and live in Surprise, so we sent an inquiry to Sands KIA and in 2009, we were hesitant to do business with any Sands brand, but we are KIA customers and live in Surprise, so we sent an inquiry to Sands KIA and received a call from Dess, who promised us a much better experience this time around. We arrived at the dealership around 1900 and Dess met us at the door. He and Arnold had told us over the phone they could meet our monthly and down payment requirements and they did. Dess took us through everything and turned us to David in Insurance and Jason in Finance. It was 2300 before we got out of the dealership but everyone was very nice, kept their word and Dess helped us drive off in our 2 new cars. Thank you, More

My experience with Sands Kia has been great! Both Joel and Dennis are friendly and welcoming without being too pushy. With an understanding of how car dealerships work, my husband and I went into Sands wi and Dennis are friendly and welcoming without being too pushy. With an understanding of how car dealerships work, my husband and I went into Sands with our guard up, but these gentlemen helped us to have a great experience! I have already recommended this dealership to many friends and co-workers and will continue in the future. More

I want to thank Jayson for all his help with our I want to thank Jayson for all his help with our financing and refunding $595 for what we did not want in our contract they were very prompt in fixi I want to thank Jayson for all his help with our financing and refunding $595 for what we did not want in our contract they were very prompt in fixing the problem.We well buy are next car from Sands KIA. Sam Brown More

Rebecca works for Kia, but made us feel like she was working for us. Pierre was very attentive, giving us water, finding something for our 8 year old granddaughter to keep her busy, and keeping us comp working for us. Pierre was very attentive, giving us water, finding something for our 8 year old granddaughter to keep her busy, and keeping us company when Rebecca had to leave the desk. He patiently put up with her endless questions, with a smile. Rebecca tirelessly acted the go-between several times for us, always speaking kindly and being very patient. She braved the hot sun without complaining, taking me to car after car until I was satisfied. She never gave the impression that she was hot, tired, or sick of my turndowns. When she found a car that satisfied my requirement for driver seat comfort, the color was too dark. When she found a light colored car, the seat was too high for some of my friends to step up into. When we found the perfect car, there were too many miles. Finally, she found the perfect car for me. She never made me feel like I was being pressured to buy. Jayson searched financial institutions for several minutes until he was satisfied that he found us what would fit into our budget. He helped us decide on a warranty program without making us feel pressured. We were extremely satisfied with our total experience. We would gladly recommend this dealership to our friends and family! More

I am extremely pleased with the deal I got from sands. I had a friend who told me not to go there cause he had a bad experience. I'm glad I ignored his advice because they got me out of there with the exact had a friend who told me not to go there cause he had a bad experience. I'm glad I ignored his advice because they got me out of there with the exact price I wanted. I will recommend to all my buddies and family that they go here and see jay Galloway and his manager Mr parsons More

Belhem's freindly and positive additude was great to experience. We knew what we wanted to look at and she presented the available options that were avaialble on the lot. Once we made our selection th experience. We knew what we wanted to look at and she presented the available options that were avaialble on the lot. Once we made our selection the rest of the paper work clear. The price was great as the typical "dealer add-on" package does not exist at Sands Kia. Greatly improve the final price when compare to other Kia dealers in the valley. Thanks Belhem and Sands Kia for the greate experience. More

Those kids are top notch. I feel like I am driving around in my leather sofa. Nice price and left me some money for my Grandchildren. in my leather sofa. Nice price and left me some money for my Grandchildren. More

She showed us exactly what we asked for and was mot accommodating. Whe also worked hard to get us a price that met our budget. We test drove a couple of vehicles and finally decided on the 2012 black K accommodating. Whe also worked hard to get us a price that met our budget. We test drove a couple of vehicles and finally decided on the 2012 black Kia Soul. Great care and we are extremely happy with it. Her personality is wonderful and we enjoyed working with her. More

I was looking for a used Kia Sportage. After reading all the review online about this Dealership (not good) I was very leary about going to them. However, I was will to give them a chance... Very Happy I d the review online about this Dealership (not good) I was very leary about going to them. However, I was will to give them a chance... Very Happy I did!!!! Upon arrival for a scheduled appointment, the salesman I had the appointment with was not there, however I was greated by Marion Bartels. I am so happy our original saleman was not there because Marion was AWESOME!!! The car I original went there to see had already been sold, but Marion showed me a different car that had just come in, a 07 Kia Sportage with only 56,000 miles on it and only one owner. I took the car for a drive and loved it however the prices was way out of my range. After working with both Marion and Robert they were able to bring the price down to fit into my budget. I was pleasently surpirse at the customer service I received at this dealership since I had read so many bad review prior to going there. The staff was great!!! Starting with Marion and ending with Joe in Finance. I left the dealership very happy with both the experiance and with my new used 07 Kia Sportage!!! Thank you to everyone at Sands Kia !! great job. Janet Park More