Sands Kia

I came in for a routine oil change ..which Eddie had made complimentary because at my last visit they had ordered a wrong part and I had to come back a second time . (great customer service) while changing m complimentary because at my last visit they had ordered a wrong part and I had to come back a second time . (great customer service) while changing my oil( IM GOING ON A ROAD TRIP)Mark happenened to find two nails in two different tires. This would have been a disaster for me on my way to Nevada. Needless to say we got it all taken care of before I had to leave and everyone will be safe.I love my service guy and my mechanic Mark More

Sands Kia is awesome.. If it wasn't for Belhem n Joe my wife and I woundn't be proud owners of a 2013 Kia Sorento. Belhem was amazing and listen to all our needs. She also took the time to show us differen wife and I woundn't be proud owners of a 2013 Kia Sorento. Belhem was amazing and listen to all our needs. She also took the time to show us different Sorento's even tho it was late and they were close. We didn't get out of the dealership until 11pm and not once did we feel pressure from them to get us out of the store.. Joe at finance also did a great job to keep us in out monthly budget.. I would recommend this Kia dealership to anyone looking for a great experience.. Thx .. More

We were greeted by an young lady who was knowledgeable,pleasant,and wanted us to get the car we wanted (as was the Finance Man. knowledgeable,pleasant,and wanted us to get the car we wanted (as was the Finance Man. More

I gave this high rating because Eddie is always so through and nice when I get service. He explains everything about the car very well. I have recommended this dealership to other people for service through and nice when I get service. He explains everything about the car very well. I have recommended this dealership to other people for service and buying a new car. More

We purchased a new Kia Sorento from this dealership and actually had a wonderful experience. The sales people listened to our needs, from the monthly payment to the options on the vehicle. They were honest actually had a wonderful experience. The sales people listened to our needs, from the monthly payment to the options on the vehicle. They were honest and straight-forward, and did not play games. Belhem was wonderful to work with, and we look forward to purchasing another vehicle in the near future. More

I visited Sands Kia in Surprise for an oil change for my 2010 Mazda. I made an appointment and was greeted at my vehicle by Chrissy. She reviewed the work order for the oil change and was very descriptive 2010 Mazda. I made an appointment and was greeted at my vehicle by Chrissy. She reviewed the work order for the oil change and was very descriptive of the additional courtesy services the technician would perform. She went over the twenty-one point inspection, and she asked me if there was anything else I might have a concern with, well since you asked.. I explain a minor performance problem I noticed with the vehicle.. I would feel a light vibration in the steering wheel when applying the brakes.. she offered to have the tech look into it.. that was great! and as part of the value customer experience they were pushing for... there was a basic car wash included. While I was waiting for my vehicle, I enjoyed a cup of joe in the clean lobby.. At the end, after my car was ready, Chrissy went over the results of the inspection, the work order and the problem I was having with the vibration in the steering wheel.. turned out to be that the tires would have to be replaced soon, she already had an estimate ready for a new tire set including the recommended alignment. I was wowed by Chrissy's professionalism and her customer service, I will be back to get tires just because she made me feel as a valued customer, and she gained my trust.. More

After having a terrible experience with Sands Chevrolet in 2009, we were hesitant to do business with any Sands brand, but we are KIA customers and live in Surprise, so we sent an inquiry to Sands KIA and in 2009, we were hesitant to do business with any Sands brand, but we are KIA customers and live in Surprise, so we sent an inquiry to Sands KIA and received a call from Dess, who promised us a much better experience this time around. We arrived at the dealership around 1900 and Dess met us at the door. He and Arnold had told us over the phone they could meet our monthly and down payment requirements and they did. Dess took us through everything and turned us to David in Insurance and Jason in Finance. It was 2300 before we got out of the dealership but everyone was very nice, kept their word and Dess helped us drive off in our 2 new cars. Thank you, More

My experience with Sands Kia has been great! Both Joel and Dennis are friendly and welcoming without being too pushy. With an understanding of how car dealerships work, my husband and I went into Sands wi and Dennis are friendly and welcoming without being too pushy. With an understanding of how car dealerships work, my husband and I went into Sands with our guard up, but these gentlemen helped us to have a great experience! I have already recommended this dealership to many friends and co-workers and will continue in the future. More

Rebecca works for Kia, but made us feel like she was working for us. Pierre was very attentive, giving us water, finding something for our 8 year old granddaughter to keep her busy, and keeping us comp working for us. Pierre was very attentive, giving us water, finding something for our 8 year old granddaughter to keep her busy, and keeping us company when Rebecca had to leave the desk. He patiently put up with her endless questions, with a smile. Rebecca tirelessly acted the go-between several times for us, always speaking kindly and being very patient. She braved the hot sun without complaining, taking me to car after car until I was satisfied. She never gave the impression that she was hot, tired, or sick of my turndowns. When she found a car that satisfied my requirement for driver seat comfort, the color was too dark. When she found a light colored car, the seat was too high for some of my friends to step up into. When we found the perfect car, there were too many miles. Finally, she found the perfect car for me. She never made me feel like I was being pressured to buy. Jayson searched financial institutions for several minutes until he was satisfied that he found us what would fit into our budget. He helped us decide on a warranty program without making us feel pressured. We were extremely satisfied with our total experience. We would gladly recommend this dealership to our friends and family! More

I want to thank Jayson for all his help with our I want to thank Jayson for all his help with our financing and refunding $595 for what we did not want in our contract they were very prompt in fixi I want to thank Jayson for all his help with our financing and refunding $595 for what we did not want in our contract they were very prompt in fixing the problem.We well buy are next car from Sands KIA. Sam Brown More