Sands Kia

We drove over an hour to visit this dealership based off the internet quote we received on a Forte they JUST had delivered. When we arrived the sales man was super nice, but the problems started when we wen the internet quote we received on a Forte they JUST had delivered. When we arrived the sales man was super nice, but the problems started when we went in to negotiate. They INSISTED on charging a $1500 extra for a mandatory "Desert protection package" and $300 for VIN etching that had not even been installed yet. The desert protection package consists of nothing but window tinting, a paint pen, and nitrogen in the tires. This is all snake oil (as is the VIN etching.) I insisted that they removed the package and they refused, even though they literally had just taken the car off the truck from the manufacturer. They have no documentation for the package, nothing advertised on their website, it's all a joke. Over the course of negotiating with them the salesman and manager would keep coming back with new sales sheets that all had different figures. We would negotiate the price, so they would print a new sheet but they would have altered some of the discount in another area. When I called them out they insisted "oh it's a typo" and leave to fix it, then come back with another "typo" somewhere else in the figures. So I decided to see if I could recoupe some savings with my trade in and their lowball over was so far off the mark it was ridiculous. They want to charge you $1500 to "recondition" the car (without even seeing the vehicle), but they deduct that off the KBB trade in price that ALREADY takes reconditioning costs in to account. They are SNAKES at this dealership. They couldn't even come close to the figure their website GUARENTEED me (It even sent me a PDF Certificate to lock in the pricing.) Do not trust this dealer. More

All the negative reviews are spot on with this place. We bought a "new" Sedona here 2 years ago. It was deeply discounted because it was a dealer demo. This basically means it was used by the dealership for bought a "new" Sedona here 2 years ago. It was deeply discounted because it was a dealer demo. This basically means it was used by the dealership for varies things including as a courtesy vehicle for others during repairs. It had 6k miles on it, but never been titled, so sold as new. Finance team is very sneaky. They tried adding an extended warranty for $2500 without my permission, and refused to reprint the contract until I threatened to walk. It ended up being a complete lemon. The first summer, the A/C completely stopped working. Brought it back to Sands for service, and they said it was the compressor. It was replaced. Driving back from service after a new compressor, the A/C is still blowing hot. I take it back. The "service manager" wants to keep it overnight and drive it around to reproduce the issue. He drives it home that night, puts close to 100 miles on it, and hands it back over saying it's working fine and within Kia's specs. Still blowing hot. I finally took it to Peoria Kia and they determined Sands failed to flush out the lines and replace/clean the desiccant bag, which was chalked full of debris. Typically a desiccant bag is replaced with a compressor. Just traded in the Sedona this past week. I thought I would give Sands another shot. What a joke! After we walked out they called us back and offered some additional money for our trade and discount to include gap in the deal. I told them we didn't want to waste time, I was leaving town. They still made us wait over an hour - and charged me for the gap when the sales rep said in a text message to me it would be included! And get this - one of the "discounts" they were giving me was from the gap on my previous car that was supposed to be refunded to me. Outright lies by sales rep and sales manager. The avg consumer would be non-the-wiser. I was told by both the sales rep and the sales manager (later via phone) that the car we bought (yes, we ended up buying it) had remote start. We sat outside for 30 minutes trying to get the remote start configured. They said we needed to try from our wifi at home. Got home, still not working. I call Kia and they say the car doesn't have a remote start. Unreal. Stay far away! More

Awesome Dealership = Happy Customer Wow is all I can say about the experience I just had with Isaiah and Chris while purchasing the new Kia Seltos. They went well above any other dealer Wow is all I can say about the experience I just had with Isaiah and Chris while purchasing the new Kia Seltos. They went well above any other dealership to ensure I received the best deal ever. People like you guys is what makes repeat customers. Isaiah was always available to answer any questions or concerns I had during the process. Thanks guys. You will never know what this has meant to me. Yep I am even letting the dealer advertisement plate holder stay on to show everyone where this new ride came from. More

Great car buying experience We recently purchased a used car at Sands Kia; Isaiah Jaime was our sales representative. We were very impressed by Isaiah's car knowledge, courtesy a We recently purchased a used car at Sands Kia; Isaiah Jaime was our sales representative. We were very impressed by Isaiah's car knowledge, courtesy and friendliness. He showed us several cars and expertly explained the various advantages of each. Due to his expertise and advice, we decided on a Forte5. We could not be more pleased with this car. The sales manager, Steve Hamilton also bent over backwards to accommodate us. The purchase of a vehicle at Sands Kia was truly a positive and rewarding experience. Keep up the good work. More

Great car buying experience! Isaiah went above and beyond to get me the car I picked out at a great price. When I arrived at my appointment, the car was clean and ready. Isaiah wa Isaiah went above and beyond to get me the car I picked out at a great price. When I arrived at my appointment, the car was clean and ready. Isaiah was friendly, patient, knowledgeable, and answered all my questions. I never felt pressured and the whole process went very smoothly. Herb in the finance office was a pleasure to work with as well. One of the best car buying experiences I've had. More

everything that perpetuates the "sleazy car dealer" cliche I’m so sorry I recommended Sands for an oil change on my parents’ leased Optima. That started a set of interactions that were aggressive, manipulative I’m so sorry I recommended Sands for an oil change on my parents’ leased Optima. That started a set of interactions that were aggressive, manipulative, unnecessary, and ultimately highly unethical in my opinion. The final outcome was three days of frustration that involved two new car purchase contracts, an early termination fee they were told they weren’t going to have to pay, and a payment that was almost $200 more than they were initially promised. At one point, the GM had the option to do the right thing and just unwind the mess they had manipulated them into. Not only did he choose not to; he was rude to them to boot. Unfortunately, with their age, this is likely the last car they will ever buy, and I’m so sorry I steered them to a dealership that went out of its way to perpetuate the “sleazy car dealer” cliché. Seeing my mother in tears over such a horrible experience is guilt I will live with every day. If I can save one person from that type of outcome, then the time I spent writing this review was worth it. Just go anywhere else. I wouldn’t send my worst enemy to Sands Kia. More

Amazing salesman I would like to thank Isiah jamie for the amazing sales experience!! I have never had good experiences with a dealership until now! The entire staff t I would like to thank Isiah jamie for the amazing sales experience!! I have never had good experiences with a dealership until now! The entire staff that worked on this deal is top notch and I will definitely buy another car here and highly recommend them if you are shopping for a kia!! More

The car we wanted,the people you like to be around ! Kind Helpful Knowlegable would encourage anyone to visit sands before making final decision on buying any vehicle. Hats off to Adrian,Justin,Jo Kind Helpful Knowlegable would encourage anyone to visit sands before making final decision on buying any vehicle. Hats off to Adrian,Justin,Jo Jo ,we saw team working together throughout the store. We are very pleased with our purchase More

Easy auto purchase, super professional Emmitt was very knowledgeable and if you are going to buy a car from Sands Kia, make it easy on yourself and talk to Emmitt. He will treat you fairly Emmitt was very knowledgeable and if you are going to buy a car from Sands Kia, make it easy on yourself and talk to Emmitt. He will treat you fairly and give you a good deal. We are very pleased. More

Wow!!!! I went in to sands Kia to look at a Kia Soul. I was helped by the best sales person I've ever delt with Brady Rohlwing! My only question to sands why I went in to sands Kia to look at a Kia Soul. I was helped by the best sales person I've ever delt with Brady Rohlwing! My only question to sands why is Brady only a salesperson, he needs to be promoted with a big raise !... He not only deals with customers, he has incoming sales people shadow him to learn his good techniques,skills and ethical values. It was a real pleasure ! In addition , Brady's Sales Manager Matt Martin is understanding , a good listener and knows how to crunch the numbers. Should you go car hunting be sure to go dig in the Sands! I love my Kia Solar yellow Soul!!! However I do believe I love the sales price I walked about with even better and all the options I got, :) Don't worry be happy when you pull into the dealership at Sands Kia in surprise Arizona Treasure Winkler More