Sands Kia

Michael Rose-Harris and the new lady, Natalie were awesome. Have been shopping around and thank goodness Dess Dobrosi wasn't there, that guy wouldn't give it up calling, emailing etc. AFTER I told hi awesome. Have been shopping around and thank goodness Dess Dobrosi wasn't there, that guy wouldn't give it up calling, emailing etc. AFTER I told him I was working with someone. Anyway, we went without an appointment and Natalie helped us until Michael got there along with Richard, her supervisor. The three we worked with on this visit were wonderful but I had asked to see a specific vehicle, told them what I would pay and if we couldn't do business, fine just let me know. I was told by Richard to drive this one vehicle, not the one I asked for but okay very nice, if I liked it he would make it work with the figures I had given. I don't do a back and forth at all...give me the bottom line, it will work or it won't save me time and yourselves. Well over 2 hours later, nope wouldn't make it happen so we left. They were friendly and all but, when you advertise a vehicle for $19999.00 then show me that price range, not a $35000 price range of course it won't happen. I think the customers service from these 3 was fine, I just did not appreciate Richard telling me "Drive this one if you like it I'll make it work" and then not make it work. Tell them to make it work then you'll drive it...I think it will save you time. More

This is the second car I've purchased from Sands in Surprise and both experiences have been fantastic. Last year I purchased a new car and was on the lot for 2 hours!! This year, I traded my car for a Surprise and both experiences have been fantastic. Last year I purchased a new car and was on the lot for 2 hours!! This year, I traded my car for a Certified Used car with more bells & whistles. Start to finish this time was 3 1/2 hours. I've purchased many new & used cars in my lifetime and never have I enjoyed it as much has these last 2 at Sands Kia. I refer them to anyone who will listen!! More

Very good car experience very friendly staff i would recommend this dealership to friends also it was nice to see and meet the people in service recommend this dealership to friends also it was nice to see and meet the people in service More

I have been buying new and used cars for the past 37 years. And quite frankly I don't enjoy when the time comes to go car shopping. As most informed car buyers know you will have to deal with a pushy sa years. And quite frankly I don't enjoy when the time comes to go car shopping. As most informed car buyers know you will have to deal with a pushy salesperson and an even more aggressive sales manager. Then comes all the promises and quite frankly the many lies. I have had a couple decent sales experiences over the years but nothing to 'write home about.' But that all changed yesterday when I visited Sands Kia. I had been referred by a couple of friends of mine who bought a car 3-4 weeks prior. Before their recommendation I had never heard of the place and really did not know much about Kia's. I have been a Honda Man for the past 20 some years. So once my friends told me about it I started to investigate Kia's. I did like the funny looks of the Soul and the ads on TV were eye-catching. I was surprised to find that it was rated so high in both quality and safety. So I emailed the dealership and started a rapport with one of the sales persons, Mr Jay Galloway. He kept me posted via email on the specials the dealership was offering. When I found a deal I liked I went in fulling expecting a typical car-buying hassle. But to my surprise it was a great experience. Jay was a very polite young gentleman that took time with me to share all the information I wanted to know about 2 cars I was interested in. He took me on a nice ride in the car of my choice. Kept me informed through the entire buying process. And most of all kept every promise made without any pressure what so ever to try to get me to buy anything I did not want. He fellow employee and supervisor, Dess Dobros was a very nice man that answered all my questions and kept all his promises with me without any tricks common to car salesman and dealerships. Bottom Line: I got a great little car for a great price (much better than any of the other Phoenix area dealerships WITHOUT the hassle and games that EVERY other dealer in town was playing. To top all things off they even delivered my new car to my home right after I bought it as I had no way to get two cars home that day. I have never been treated so nice at any other dealership in the 37 years I have been buying cars... (Oh yah, I almost forgot: The insurance person and the Finance manager were great too!) If my friends had not told me I would never have gone to this dealership. Now it's my turn to share the 'Good News' about Sands Kia! More

From the moment I arrived at Sands Kia I was treated better than any other dealership I have been to in the last month or so. The last dealership I went to I ended up walking the entire lot, opening up better than any other dealership I have been to in the last month or so. The last dealership I went to I ended up walking the entire lot, opening up doors and looking at many different vehicles and at no point did anyone come to help me. As soon as I stepped out of my car Jay was there to give assistance right away. His professionalism was outstanding. My wife has limited mobility at the moment and he was there to make sure she was comfortable and to help in any way he could. The process was very streamlined and easy to deal with. I already knew what I was looking for and also knew the actual vehicle I wanted to see, he was able to find the exact vehicle and pulled it up so we could go for a test drive (sorry for the bump Jay!). While going over the numbers Jay and Dess pointed out a vehicle they had on the showroom floor, meanwhile I'm thinking all their trying to do is get me into a more expensive vehicle, they actually got me a GREAT deal on it. While it was a slight bit more than the first vehicle I looked at, the additional features it provided compared to my initial choice fit me better and I was still able to get into it for the payments I wanted. This will be the 3rd Kia I have purchased, the first one from Sands Kia and unless I have a really bad experience with that I will continue to purchase them, but more importantly I will continue to purchase them from Sands Kia because you guys ROCK! Thanks For everything. Ed & Heather More

I'm the type of person who needs fast and efficient. I got that at Sands. I have never had such a quick and thorough experience in buying a car. got that at Sands. I have never had such a quick and thorough experience in buying a car. More

We had a great experience at this dealership. Rebecca Smith-Lee was great. She made us feel comfortable and relaxed from the moment we met. She was great! She answered all of our questions and explained Smith-Lee was great. She made us feel comfortable and relaxed from the moment we met. She was great! She answered all of our questions and explained details. We will be coming back to Sands Kia for our next purchase and we will refer our family and friends to Rebecca and Sands Kia. Thanks Rebecca! Debbie and John Migliorisi More

Everyone at Sands Kia was extremely helpful and went above and beyond to make sure I was happy with my purchase without being pushy. I would send anyone to Sands Kia for assistance in getting a new (or above and beyond to make sure I was happy with my purchase without being pushy. I would send anyone to Sands Kia for assistance in getting a new (or used) car. More

We purchased a new Kia Forte. Belhem Cummings was very friendly and helpful. She let us take our time looking for the right vehicle for our family. We felt very welcomed by her excellent customer service friendly and helpful. She let us take our time looking for the right vehicle for our family. We felt very welcomed by her excellent customer service skills. We enjoyed our experience of purchasing our vehicle. Belhem was very patient and she explained everything in detail. More

Last weekend my husband and I were just out "shopping" for a vehicle. While, we were in a desperate situation (as our former cars engine was dying) we weren't sure we were going to take the pl "shopping" for a vehicle. While, we were in a desperate situation (as our former cars engine was dying) we weren't sure we were going to take the plunge and buy a car right then and there. Then we met Rebecca, she was pleasant, friendly and not pushy. The entire staff was like this. We have some challenges with our credit, and at first we were told the dealership would not be able to help us. As we were leaving one of the finance managers came over and sat down with us and said wait just a minute lets see what we can work out here. Needless to say we left later that evening with a Kia Soul. We were so exicted. I would highly recommend Sands Kia and Rebecca to anyone who asks. More