Sands Kia

Waited three days for an initial appointment, after exchanging quite a few emails back and forth. Both,my husband and I took the day off from work (without pay)so we can keep up our 8 am appointment wi exchanging quite a few emails back and forth. Both,my husband and I took the day off from work (without pay)so we can keep up our 8 am appointment with Kyle and possibly get our new used car that we were very interested in. Dealership is more than 30 miles away from our address, one way. We arrived at 8:13 am, just to be advised that Kyle is not even supposed to be there until noon today. Girl at the front desk attempted to call him in, but he never answered the phone. Very poor customer service, and customer handling, in my opinion. I keep up my appointments,and if i can't make them, i call at least 24 hours in advance. So, yeah, he let us loose double day of work, and drive 60 miles for nothing.Evil.Irresponsible. More

Josh and Rob were extremely helpful in getting me into the car i wanted with all the features I requested. I was set on a loaded silver Optima EX but they didn't have it in silver. Josh and Rob immediatel the car i wanted with all the features I requested. I was set on a loaded silver Optima EX but they didn't have it in silver. Josh and Rob immediately got on the phone and had a silver Optima Ex at the dealership. Very satisfied with my service. More

I came in for a routine oil change ..which Eddie had made complimentary because at my last visit they had ordered a wrong part and I had to come back a second time . (great customer service) while changing m complimentary because at my last visit they had ordered a wrong part and I had to come back a second time . (great customer service) while changing my oil( IM GOING ON A ROAD TRIP)Mark happenened to find two nails in two different tires. This would have been a disaster for me on my way to Nevada. Needless to say we got it all taken care of before I had to leave and everyone will be safe.I love my service guy and my mechanic Mark More

Sands Kia is awesome.. If it wasn't for Belhem n Joe my wife and I woundn't be proud owners of a 2013 Kia Sorento. Belhem was amazing and listen to all our needs. She also took the time to show us differen wife and I woundn't be proud owners of a 2013 Kia Sorento. Belhem was amazing and listen to all our needs. She also took the time to show us different Sorento's even tho it was late and they were close. We didn't get out of the dealership until 11pm and not once did we feel pressure from them to get us out of the store.. Joe at finance also did a great job to keep us in out monthly budget.. I would recommend this Kia dealership to anyone looking for a great experience.. Thx .. More

We were greeted by an young lady who was knowledgeable,pleasant,and wanted us to get the car we wanted (as was the Finance Man. knowledgeable,pleasant,and wanted us to get the car we wanted (as was the Finance Man. More

I gave this high rating because Eddie is always so through and nice when I get service. He explains everything about the car very well. I have recommended this dealership to other people for service through and nice when I get service. He explains everything about the car very well. I have recommended this dealership to other people for service and buying a new car. More

We purchased a new Kia Sorento from this dealership and actually had a wonderful experience. The sales people listened to our needs, from the monthly payment to the options on the vehicle. They were honest actually had a wonderful experience. The sales people listened to our needs, from the monthly payment to the options on the vehicle. They were honest and straight-forward, and did not play games. Belhem was wonderful to work with, and we look forward to purchasing another vehicle in the near future. More

I visited Sands Kia in Surprise for an oil change for my 2010 Mazda. I made an appointment and was greeted at my vehicle by Chrissy. She reviewed the work order for the oil change and was very descriptive 2010 Mazda. I made an appointment and was greeted at my vehicle by Chrissy. She reviewed the work order for the oil change and was very descriptive of the additional courtesy services the technician would perform. She went over the twenty-one point inspection, and she asked me if there was anything else I might have a concern with, well since you asked.. I explain a minor performance problem I noticed with the vehicle.. I would feel a light vibration in the steering wheel when applying the brakes.. she offered to have the tech look into it.. that was great! and as part of the value customer experience they were pushing for... there was a basic car wash included. While I was waiting for my vehicle, I enjoyed a cup of joe in the clean lobby.. At the end, after my car was ready, Chrissy went over the results of the inspection, the work order and the problem I was having with the vibration in the steering wheel.. turned out to be that the tires would have to be replaced soon, she already had an estimate ready for a new tire set including the recommended alignment. I was wowed by Chrissy's professionalism and her customer service, I will be back to get tires just because she made me feel as a valued customer, and she gained my trust.. More

After having a terrible experience with Sands Chevrolet in 2009, we were hesitant to do business with any Sands brand, but we are KIA customers and live in Surprise, so we sent an inquiry to Sands KIA and in 2009, we were hesitant to do business with any Sands brand, but we are KIA customers and live in Surprise, so we sent an inquiry to Sands KIA and received a call from Dess, who promised us a much better experience this time around. We arrived at the dealership around 1900 and Dess met us at the door. He and Arnold had told us over the phone they could meet our monthly and down payment requirements and they did. Dess took us through everything and turned us to David in Insurance and Jason in Finance. It was 2300 before we got out of the dealership but everyone was very nice, kept their word and Dess helped us drive off in our 2 new cars. Thank you, More

My experience with Sands Kia has been great! Both Joel and Dennis are friendly and welcoming without being too pushy. With an understanding of how car dealerships work, my husband and I went into Sands wi and Dennis are friendly and welcoming without being too pushy. With an understanding of how car dealerships work, my husband and I went into Sands with our guard up, but these gentlemen helped us to have a great experience! I have already recommended this dealership to many friends and co-workers and will continue in the future. More