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Sands Kia
Surprise, AZ
414 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 414 reviews
January 26, 2021
I had called requesting information on a used Kia . Left several messages no response, finally was able to speak with someone who told me car was Sold. I called another day because car was showing as “ new several messages no response, finally was able to speak with someone who told me car was Sold. I called another day because car was showing as “ new arrival “ spoke with Elliot who was going to call me back. NO call back. Very frustrating * I also requested a female sales person and was told they did not have one :/ More
by Hernández
Employees Worked With
Elliot and others who did not give me name
December 14, 2020
Kia of surprise is the place to take your vehicle. Superb customer service, very helpful in explaining what is needed. They estimated my job would take 90 minutes, it was completed in 60 minutes, with a free customer service, very helpful in explaining what is needed. They estimated my job would take 90 minutes, it was completed in 60 minutes, with a free car wash. I definitely will take my car there, again. If I could give 50 stars, if would. Keep up the good work team, that is what consumers need. Thanks to Derrick, who was my service rep. Much love More
by Lgray1691
December 05, 2020
For the first time having to buy a car alone, Beau made my experience for me so easy. He was patient, considerate and most important very knowledgeable. He knew what I needed and what my budget was. And my experience for me so easy. He was patient, considerate and most important very knowledgeable. He knew what I needed and what my budget was. And stayed within those boundaries. I was blessed to have worked with him. Sands Kia is the place to go if you're looking for a new or used car. I'm so grateful I went there. More
by Rosie from Surprise
Employees Worked With
Beau Frasher
November 27, 2020
Joe helped us through the whole journey and was very patience the whole time. Also helped get to the numbers we had in mind, would recommend him when looking for someone to guide you! patience the whole time. Also helped get to the numbers we had in mind, would recommend him when looking for someone to guide you! More
by lauren
Employees Worked With
Joe
November 27, 2020
Joe was excellent picking out the right car and trim package, protecting our sale and negotiations for us. Very pleasant experience! Come buy from Joe!! package, protecting our sale and negotiations for us. Very pleasant experience! Come buy from Joe!! More
by michelle_legate
Employees Worked With
Joe
August 02, 2020
Our sales person Isaiah was very attentive to our needs we will recommend him to anyone needing a vehicle and the dealership is great every one we met was very helpful we will recommend him to anyone needing a vehicle and the dealership is great every one we met was very helpful More
by Nickster
Employees Worked With
Isaiah was fantastic
June 30, 2020
STAY AWAY FROM THIS PLACE! They advertise a great price on the internet but charge it all back and then some with added fees (scams). They did this on a new vehicle! Don’t talk to an internet salesman, the on the internet but charge it all back and then some with added fees (scams). They did this on a new vehicle! Don’t talk to an internet salesman, they are high pressure sales and won’t give you any info unless you come into the dealership. More
by tmarie
Employees Worked With
Bryce
May 19, 2020
Frank Pate was professional,confident, knowledgeable, calm. Frank Provided Sands bags for my car belongings. Frank explained oil change service and went out of his way to introduce the service department calm. Frank Provided Sands bags for my car belongings. Frank explained oil change service and went out of his way to introduce the service department. More
by Degarcia66
March 31, 2020
I would stay far away from this dealership. We were there for 2 hours and the dealer insisted on charging $289 for etching (scam), $1500 for a desert package (scam), and $499 on some environmental package (s for 2 hours and the dealer insisted on charging $289 for etching (scam), $1500 for a desert package (scam), and $499 on some environmental package (scam). We agreed on everything except those. The dealer refused to remove them so we walked. Never pay for anything added to the MSRP or any dealer add ons. Scam dealer, avoid at all costs. More
by ABahr
Employees Worked With
Chris
March 15, 2020
We drove over an hour to visit this dealership based off the internet quote we received on a Forte they JUST had delivered. When we arrived the sales man was super nice, but the problems started when we wen the internet quote we received on a Forte they JUST had delivered. When we arrived the sales man was super nice, but the problems started when we went in to negotiate. They INSISTED on charging a $1500 extra for a mandatory "Desert protection package" and $300 for VIN etching that had not even been installed yet. The desert protection package consists of nothing but window tinting, a paint pen, and nitrogen in the tires. This is all snake oil (as is the VIN etching.) I insisted that they removed the package and they refused, even though they literally had just taken the car off the truck from the manufacturer. They have no documentation for the package, nothing advertised on their website, it's all a joke. Over the course of negotiating with them the salesman and manager would keep coming back with new sales sheets that all had different figures. We would negotiate the price, so they would print a new sheet but they would have altered some of the discount in another area. When I called them out they insisted "oh it's a typo" and leave to fix it, then come back with another "typo" somewhere else in the figures. So I decided to see if I could recoupe some savings with my trade in and their lowball over was so far off the mark it was ridiculous. They want to charge you $1500 to "recondition" the car (without even seeing the vehicle), but they deduct that off the KBB trade in price that ALREADY takes reconditioning costs in to account. They are SNAKES at this dealership. They couldn't even come close to the figure their website GUARENTEED me (It even sent me a PDF Certificate to lock in the pricing.) Do not trust this dealer. More
by Eugenius
Employees Worked With
Justin Scott
