Sands Kia

Excellent Experience in purchasing a KIA I found the staff to be very helpful and Belhem Cummings very knowledgeable about the car. She was patient, not pushy and extremely helpful, getting I found the staff to be very helpful and Belhem Cummings very knowledgeable about the car. She was patient, not pushy and extremely helpful, getting me the right person to help finance my vehicle. This was my first time buying a car in 25 years, as I lived in NYC and just moved to Phoenix. It was a relief to not have to haggle over the price and warranty. They worked with me and my finances and took excellent care of me. I left with a great car that I could afford with an excellent warranty. I'm so happy. More

Belhem Cummings is exceptional I have referred several people to Belhem Cummings for a new car purchase. She is always so helpful. Belhem makes the car buying experience fun and exc I have referred several people to Belhem Cummings for a new car purchase. She is always so helpful. Belhem makes the car buying experience fun and exciting. Jo has helped me with several of these purchases. He also makes the car buying experience fun! Belhem and Jo are extremely knowledgeable. More

Why is car shopping such a pain!?!?! My husband test drove a 2011 Kia Soul at Kia Sands in Surprise but they wanted too much money ($2000 overpriced) and Steve, the sales manager was rude My husband test drove a 2011 Kia Soul at Kia Sands in Surprise but they wanted too much money ($2000 overpriced) and Steve, the sales manager was rude and pushy. Next morning we ended up at Sands Chevrolet in Glendale and made a deal to buy what we soon discovered was the same car for $2000 less. the salesman verified it was still available and said it was in "in processing" since it had just been acquired. Something my husband knew from his test drive Friday. In-processing was supposed to take two days plus we had to wait an extra day since the service department wasn't open for Labor Day. They did give us a loaner car. We had gone in with our own financing and agreed to complete a sales contract for the Kia based on our final inspection of the car. Papers signed, all seemed good. On the following Tuesday it still wasn't ready, and on Wednesday we are told the Kia Sands Service Department found safety issues with the car and they could not sell it to us. Several upsetting calls later they tells us it was really sold to a second party. WTH?! So they lied about the safety issues hoping we would walk away! WHY LIE?!? After a visit to each dealership we are back in a loaner car and are waiting to hear back to see if thy will settle this issue fairly. ***Update 9/9/17*** After reading our reviews and a BBB complaint filed, the sales manager at Sands Kia contact my husband and I. He apologized and explained that the whole issue was a miscommunication. He took full responsibility and promised to do what he could to fix the situation. I will concede that their apology seemed sincere and their explanation of what happened is plausible and not a deliberate attempt to cheat us. We ended up finding a car that we are satisfied with. I think we found a win-win for all involved. I will close the BBB complaint and I am updating my reviews. I upgraded from one star to 3 mostly because though they did the right thing by us, they (either someone at Sands Kia or Sands Chevrolet Glendale lied about the car being unsafe to sell to us and it took an entire week, 6 bad internet reviews and two complaints filed to the BBB before acting. More

Tire service Tire iron came on while backing my Soul out of the garage. I called Sands and was told to bring it in- time was just before 4 on Saturday of a holida Tire iron came on while backing my Soul out of the garage. I called Sands and was told to bring it in- time was just before 4 on Saturday of a holiday weekend. When I got there the car was taken right in for service. Turned out there was a nail in the tire so it was repaired quickly and I was on my way. Thank you Steven. I love my Soul, dealing with Louis as a salesman and Steven for service, I will always go there and encourage any one to also. More

Car purchase Thank you to Grant for the great assistance in finding the car I was looking for and all the extra assistance he game me. This was the best experience Thank you to Grant for the great assistance in finding the car I was looking for and all the extra assistance he game me. This was the best experience I have had purchasing a car. I would recommend anyone looking for a vehicle look for Grant Crawford. More

No Hassle Fast Service Belhem Cummins is the best!!! She'll give you the best deal and get you in and out quick!! No hassle, fair pricing. Love my new Kia and love the servi Belhem Cummins is the best!!! She'll give you the best deal and get you in and out quick!! No hassle, fair pricing. Love my new Kia and love the service I received. More

Great experince Great cumstomer service and assistance, Made the whole buying car experience easy and quick. Especially for me being young and first time car buyer. Great cumstomer service and assistance, Made the whole buying car experience easy and quick. Especially for me being young and first time car buyer. They explained every question I had without a problem. More

Great service Thank you Yuron Richardson for amazing salesmanship! Very polite and attentive. Great listener and great experience. Surprise Kia!! I will return to d Thank you Yuron Richardson for amazing salesmanship! Very polite and attentive. Great listener and great experience. Surprise Kia!! I will return to do business again with you! More

fairly easy purchase I came into your dealership a week ago looking for a car for my grandson. At the time they did not have what i was looking for. Yesterday I got a call I came into your dealership a week ago looking for a car for my grandson. At the time they did not have what i was looking for. Yesterday I got a call to let me know that they may have a car. I came to the dealership and Diana Ceballos was my saleswomen. She was very low keyed and was a real pro no pressure and a easy sale after we decided on price. She is an employee that all automobile dealerships should have and the management should be very luck to have he working for them. With more experience she would make a very good manager in some part of the business.. I was pleased and when I am in the market for a new car for myself I will be in to your dealership to give you a chance to sell me a car. More

Hard work pays off. Thank you Louis and Matt for your hard work and dedication in making our new purchase easy. Your tireless effort and steadfast commitment to my wife a Thank you Louis and Matt for your hard work and dedication in making our new purchase easy. Your tireless effort and steadfast commitment to my wife and I, in making this deal happen show why your personality and experience stand out amongst your peers. Keep up the honesty and open practice of communication towards your loyal coustomers. More