Sands Kia

Great experience at Kia of Surprise. Friendly, professional staff who made the entire process easy and stress-free. Clear communication, no pressure, and genuine care for the customer. I Friendly, professional staff who made the entire process easy and stress-free. Clear communication, no pressure, and genuine care for the customer. I’d gladly recommend them to anyone. More

Gonzo was very helpful and knowledgeable. His expertise was apparent and made the buying experience much simpler than I anticipated. His expertise was apparent and made the buying experience much simpler than I anticipated. More

Joel sold us our new 2026 Kia Sorrento Hybrid. He was terrific. Very helpful and responsive. We are continuing to work with him over final details and he’s always available and helpful. He was terrific. Very helpful and responsive. We are continuing to work with him over final details and he’s always available and helpful. More

Very nice and customer focused dealer ship. New facility with friendly, experienced and outgoing staff. New facility with friendly, experienced and outgoing staff. More

Joel (Gonzo) Gonzalez sold me my Independence car yesterday. He was patient and answered all my questions honestly. He was fun to be around while we looked and test drive vehicles. Usually buying yesterday. He was patient and answered all my questions honestly. He was fun to be around while we looked and test drive vehicles. Usually buying cars is like going to the doctor or dentist, but Gonzo made it fun. He will sell me all my cars going forward. More

⭐☆☆☆☆ 1/5 – Internet Sales Bait-and-Switch / Time-Wasting Tactics I had a deeply frustrating experience with Sands Kia, specifically with Scotty Downes, their Internet Sales Manager. For weeks, Sands K Tactics I had a deeply frustrating experience with Sands Kia, specifically with Scotty Downes, their Internet Sales Manager. For weeks, Sands Kia repeatedly contacted me via email while I was searching for the right vehicle. All communication was email-based, which reasonably led me to believe that pricing and negotiation would also be handled via email — especially since I live several hours away and clearly stated that I only negotiate remotely. Once I identified a vehicle and requested written out-the-door (OTD) pricing, the process suddenly changed. I was told that Sands Kia “only negotiates in person,” despite: • Email-based communication up to that point • Written OTD pricing already being partially provided by email • Clear disclosure that I live hours away The OTD pricing that was sent included thousands of dollars in dealer add-ons (tint, recon fees, etch), which were later described as “clean online pricing.” When I asked for clarification or removal of those add-ons, the rules shifted again, and the conversation was redirected rather than answered directly. What makes this especially concerning is that this came from the Internet Sales Manager — whose role should support transparent, remote buyers, not funnel them into in-person pressure after the fact. This felt like a textbook bait-and-switch: • Email engagement to keep me interested • Changing terms once a specific vehicle was identified • Pressure to come in person despite clearly stated boundaries I ultimately walked away because my time is valuable, and this process did not respect it. If you value transparency, written pricing, and straightforward communication — especially if you are shopping from a distance — be cautious. I would not go through this process again. More

The process was fine. but they really scammed us. We specifically stated the gap we wanted was the basic but they added the most expensive one thereby raising the car pric but they really scammed us. We specifically stated the gap we wanted was the basic but they added the most expensive one thereby raising the car price overall. Even after a phone call it was very clear what was expected. Not happy at all and cannot change it . If it’s changed the payment would be the same More

So happy with my Purchase! Gonzo was top notch . Everything was seamless and upfront. The entire team was awesome! Thank you so much for everything! Gonzo was top notch . Everything was seamless and upfront. The entire team was awesome! Thank you so much for everything! More

Gonzo was the perfect salesman. He was personable and professional. He listened to our needs didn't push. He also didn't try to undersell or oversell us a car. He met us on our sche He was personable and professional. He listened to our needs didn't push. He also didn't try to undersell or oversell us a car. He met us on our schedule and worked to find us the perfect Telluride. More

We had an absolutely amazing experience buying our new car from Kia, thanks to Gonzo. He listened to exactly what we needed, and was zero-pressure, which I really appreciated. The whole process was so smo car from Kia, thanks to Gonzo. He listened to exactly what we needed, and was zero-pressure, which I really appreciated. The whole process was so smooth and efficient, making car buying stress-free. I highly recommend Gonzo and the team for anyone looking for a great, honest, and customer-focused experience! More