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Sands Kia
Surprise, AZ
414 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don't see what you are looking for or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 414 reviews
September 07, 2024
I have been shopping all over the region for a new PHEV and settled on the 2024 Kia Sportage. I talked to Jacob who was giving me a great deal. The only catch was he gave me nothing formally in writing bec and settled on the 2024 Kia Sportage. I talked to Jacob who was giving me a great deal. The only catch was he gave me nothing formally in writing because he said he didn't want me to take it to another dealer for a better offer they couldn't beat. It took a day and a half to drive there. So before finalizing the deal, I called him multiple times to confirm the out the door price. When I arrived, he showed me a quote that was over $3000 more than previously stated and the cherry on top was an insultingly low trade-in offer. Fortunately, I called my home dealership at that point and got a pretty good offer. Not the one I was hoping for, but still in the ballpark. It was clear they figured I wouldn't come all the way here if and not buy anything. Moral of the story: if they aren't giving you the deal they are offering you in writing, then they probably can't actually give you that price. And if they are giving you a great deal over the phone, make sure you insist on the $500 deposit to hold the vehicle because that protects you from the price changing. Jacob did a courtesy hold which I now realize he did not put of kindness, but so he could change the price. More
by gregg
Employees Worked With
Jacob
May 13, 2024
Cannot begin to explain how great team was with our situation. My sales rep Tyrel and his manager Isais heard out my problem and got straight to work. They went above and beyond to make sure my family situation. My sales rep Tyrel and his manager Isais heard out my problem and got straight to work. They went above and beyond to make sure my family had a rental car while my car was being worked on. They didn't ask why but simply stayed solution focused. In the end they gained a life time customer and someone that will always refer family over. Thank you Isaiah and Tyrel & Thank you Sand Kia Family. More
by josezermeno11
Employees Worked With
Tyrel & Isiah
April 20, 2024
DON'T TRUST THESE PEOPLE, ESPECIALLY TYREL POTTER! THESE PEOPLE ARE SCAMMERS! In october 2023 I was on the market for a new Kia Forte. After a bunch of calls and emails one of the Sands Kia salesme THESE PEOPLE ARE SCAMMERS! In october 2023 I was on the market for a new Kia Forte. After a bunch of calls and emails one of the Sands Kia salesmen (Tyrel Potter) offered me on the phone Kia Forte GT-Line for a price of 23K out-the-door. Once I arrived at the dealership he already prepared all the documentation, but the price was different: 25K out-the-door. I told him that I'm not going to buy the car, to which he offered me a free lifetime oil change package to compensate the price difference. I agreed. Tyrel told me that the manager who is responsible for this package's documentation already left (because it was pretty late in the evening), but he reassured me that he will take care of it tomorrow and even quickly showed me some sort of a paperwork with his signature as a proof of this package's existence. Fast forward a month, I still didn't receive any physical proof of this "lifetime oil change package". After asking multiple times on the phone and in the email to send me physical copies of documentation, I always get a different excuse (e.g. manager is not here today, but we will do it tomorrow or next week). Fast forward another couple of months, I arrived at the Sands Kia dealership for a first service and asked Tyrel Potter in person to clarify what's going on with my "lifetime oil change package" and he LIED directly to my face (I have him on record) that everything's fine and it's some sort of a mistake and he will take care of it next week. After I left the dealership Tyrel Potter stopped replying to my emails, texts and calls, so I decided to speak with his manager Christofer Robinson. Turns out this "lifetime oil change package" doesn't even exist, so essentialy Tyrel Potter TRICKED me into buying a car with a made-up package and KEPT LYING about it for a couple of months. DON'T TRUST THESE PEOPLE! P.S. Tyrel I hope you sleep well every night knowing that you scam people and I sincerely hope that your children will be treated the same way I was treated by you. Good luck! More
by nemensox
Employees Worked With
Tyrel Potter
January 24, 2024
I love my Kia. MASON FROST is a trust- worthy realtor and so very helpful MASON FROST is a trust- worthy realtor and so very helpful More
by at5thav
Employees Worked With
Other Employees :
MASON FROST, Steve Hamilton
December 07, 2023
Don't buy here! Worst ever! Never answer you back! Car broken into 3 times. They don't let u see ur itemized payments! Give me different payment amounts! Online st Worst ever! Never answer you back! Car broken into 3 times. They don't let u see ur itemized payments! Give me different payment amounts! Online states 14 payments left, but when I call they want 27 payments left! I gave huge amount toward principal just to get out this deal still same amount owed. No one can give u straight answer all different! More
by mdavellano
Employees Worked With
Bo
January 13, 2023
Had a decent experience at first when we first bought our vehicle. Salesman- Christian and his a manger/ Director. Purchased a 2022 Kia carnival. When we first got the vehicle , the front two windows were t vehicle. Salesman- Christian and his a manger/ Director. Purchased a 2022 Kia carnival. When we first got the vehicle , the front two windows were the only thing tinted, and one little part by the mirror was missing, so we paid tint for nothing. Fine since I was getting it tinted darker anyways. No biggie. I was promised some all weather floor mats (which are amazing in arizona) but didn’t get it it writing, My fault I know. But I called 6-8 months ago since the vehicle was new, these accessories weren’t readily available. So I was told we needed to wait until they got some in and they would mail them to me since I’m about an hour away. Understandable. No issues. I called a few months ago, and of course they don’t remember that part. I was told they would look into it and nothing resolved. I called a month ago , nothing. And haven’t had a call back until I called in today and Christian’s manager wasn’t there and the managers can’t help since they weren’t involved in the deal lol Which is wild… it seems as if they are purposely slow playing it so I forget about what they promised. Reminder to all of you shoppers to never trust these guys and get everything in writing. Sands Kia has my info if they decide they want to contact me and correct it. More
by Kileycallon
Employees Worked With
Christian.
November 11, 2022
Worst customer service experience ever! Acted like I had to buy their car, as if I don’t have a choice. Discriminated against me because I’m female. Immediately told me, “I would have to pu Acted like I had to buy their car, as if I don’t have a choice. Discriminated against me because I’m female. Immediately told me, “I would have to put my husband on the loan since he was on our other car loan we have” even though they hadn’t ran my credit yet. That is not a law in the state of Arizona. I pushed for them to do the loan with just my name. I have plenty of income. More
by runnergirl949
Employees Worked With
July 03, 2022
Got to hand it to the salesman Damian Corneliu made my visit very pleasant and very easy to decide to buy from this dealer after visiting 3 dealers today. He made it a very easy process from start to fini visit very pleasant and very easy to decide to buy from this dealer after visiting 3 dealers today. He made it a very easy process from start to finish vey respectful, smart and friendly young man. xxxxxxto this dealer better hang on to him he will go far. More
by melandlen321
Employees Worked With
Damian Corneliu
June 28, 2022
while I was trying to purchase a car for my daughter the sales person nor the mgr of said person wanted to listen to me when I said I have financing all lined up . All I needed to do was find a car which w sales person nor the mgr of said person wanted to listen to me when I said I have financing all lined up . All I needed to do was find a car which we could not agree on . Then the one car my daughter took for a test ride had a price listed on it of just over 15k when the sent me the paperwork on it the price was listed at almost 18k for a 2015 toyota corolla with 77k on it More
by jimi.valenzano
Employees Worked With
shawn mcadam
