Sands Chrysler Jeep Dodge RAM - Service Center

Coming from a guy who buys too many cars…NOBODY can beat Jimmy Mack at Sands! Thanks for an awesome deal and a fair price on my trade! Jimmy Mack at Sands! Thanks for an awesome deal and a fair price on my trade! More

Very satisfied with the service very satisfied with the customer service it is silly to have someone write 15 words customer service it is silly to have someone write 15 words More

I have been an avid Jeep owner for nearly four decades; obviously, I love the brand and until recently experienced superb service. My husband and I tried in vain to rectify our unsatisfactory outcomes by d obviously, I love the brand and until recently experienced superb service. My husband and I tried in vain to rectify our unsatisfactory outcomes by directly contacting Service Manager Ray McKnight and General Manager Dave LaBar. We received no response from either party regarding a missing hitch cover that someone removed during a service repair appointment and an incomplete service issue. Both of these unresolved issues should serve as a warning to current and potential Jeep/Chrysler customers of Sands Chrysler Jeep Dodge Ram, located in Quakertown, PA. I brought my 2018 Jeep Grand Cherokee in for multiple service issues in March of 2025. After a week, I picked it up and received a detailed itemization of the repairs that had been completed. Shortly after, I noticed the hitch cover was missing, causing me significant inconvenience. Ms. Malone from the service department informed me that it likely came off while driving, as it was only attached with three clips.  Unsatisfied with this, I contacted Service Manager Ray McKnight, who initially responded promptly. He ordered a replacement cover, but during installation, we discovered the metal strip was missing as well, further delaying the resolution. After returning multiple times, on May 3, 2025, I was informed that the part had not arrived and would be reordered if necessary, prolonging the resolution process.  On May 29, 2015, I again reached out to Mr. McKnight to address two concerns: following up on both the hitch cover part and an issue regarding a motor fan blower that was one of the repairs completed in March, which was still unresolved.  At the time of service, my extended warranty covered all repairs; however, it expired at the end of April, which I had previously communicated. After receiving no response from Mr. McKnight, my husband reached out multiple times, including an email and several voicemails. Several weeks later, he contacted Sands Auto Group customer service and spoke with Ben, who mentioned that Mr. Sands would be available to discuss our concerns and would return our call. We never heard from Mr. Sands.  Frustrated with the lack of communication, my husband ordered the missing part from Bergey’s in Souderton, paid for it, and installed it himself. This disappointing experience stemmed from an error in the service department at Sands. While I understand such things can happen at busy dealerships, the poor communication has eroded my trust in them. Trust is the most essential word when it comes to purchasing anything, especially of such magnitude as a vehicle. There is nothing worse than being unable to trust the people and policies that stand behind the Jeep vehicles. My husband's decision to forego trading his BMW for a Jeep at Sands and instead return to his BMW Dealership is a clear indication of the impact of this experience on our future business. More

The best dealership and service center in the Leigh Valley. Sands treats it's customers like family a d always goes above and beyond for customer satisfaction.A customer of this dealership since 1998. Valley. Sands treats it's customers like family a d always goes above and beyond for customer satisfaction.A customer of this dealership since 1998. AAA+++ all the way!!!! More

Very attentive and responsive to service requirements. Thanks to Kenny for his assistance. The Express Lane service is game changing. Thanks to Kenny for his assistance. The Express Lane service is game changing. More

Best service here. We bring all 3 cars and treated like family. Clean, convenient, and professional. We bring all 3 cars and treated like family. Clean, convenient, and professional. More

Very easy to set up appointment great to deal with. Would recommend to others for service work Would recommend to others for service work More

Anthony and Rob were amazing! Anthony listened to our concerns and was able to find a vehicle that not only met our expectations but was in our budget. Then Eob made it happen Anthony listened to our concerns and was able to find a vehicle that not only met our expectations but was in our budget. Then Eob made it happen More

Service is great and I feel very comfortable with everyone at Sands. Always a good experience there. everyone at Sands. Always a good experience there. More

Extremely helpful in contacting extended warranty company for me and sorting out coverage and covered parts for me and sorting out coverage and covered parts More