Sands Chrysler Jeep Dodge RAM

Great Sales Consultant - Matt Betz Matt is very knowledgeable about the Chrysler products. He was patient demonstrating our new Pacifica and doing a complete walk through with my wife a Matt is very knowledgeable about the Chrysler products. He was patient demonstrating our new Pacifica and doing a complete walk through with my wife after the purchase. This is our 6th Chrysler mini van since 2005. With out a doubt Matt was the best van sales consultant that we have worked with! More

Very smooth experience.. Very great salesman experience.. I would highly recommend to others..Great service and no pressure to buy. Very satisfied with my purchase.. Go see Very great salesman experience.. I would highly recommend to others..Great service and no pressure to buy. Very satisfied with my purchase.. Go see them!!] More

No hassle. No hassle deal. No pressure to buy a vehicle. Good experience with sales person Greg as well as finance department. We love our new 2019 Ram. No hassle deal. No pressure to buy a vehicle. Good experience with sales person Greg as well as finance department. We love our new 2019 Ram. More

Just what we wanted.. My purchase of a used 2018 Dodge Grand Caravan went smoothly and pleasantly. Our salesman, Joe Lyons, was knowledgeable, personable and well versed a My purchase of a used 2018 Dodge Grand Caravan went smoothly and pleasantly. Our salesman, Joe Lyons, was knowledgeable, personable and well versed at his trade. We've purchased late model used cars previously from other dealers and would say our experience at Sands was comparable. They were willing to negotiate to make the sale and we really appreciated that fact. I would say that our overall experience was not without a few minor hiccups, all of which probably could have been addressed by simply reviewing the original window sticker before making our purchase. Not that doing so would have changed our minds, but would have probably made us more informed buyers. Bottom line is the vehicle was just what we were looking for and the price was exactly what we were willing to pay, which in my book is the makings of a win/win situation. Thanks Sands and Joe, it was a pleasure working with you. More

Jeep Steering Issue I've had problems with my steering since I bought my new Wrangler. I've had it at the dealership I bought it at twice and the problem still didn't get I've had problems with my steering since I bought my new Wrangler. I've had it at the dealership I bought it at twice and the problem still didn't get resolved. Took it to Sands and they fixed it on the first try. More

Enjoy vehicle negotiations. Great experience. It was relaxing. Enjoyable. Sales people honored the customer & their prices. Great amount of negotiations happened in a short perio Great experience. It was relaxing. Enjoyable. Sales people honored the customer & their prices. Great amount of negotiations happened in a short period of time. Take time & experience the same. More

Excellent Purchase Experience Bought a new Ram pickup from Joe Lyons at Sands. Joe and other Sands dealership staff I dealt with were professional and respectful. Excellent place t Bought a new Ram pickup from Joe Lyons at Sands. Joe and other Sands dealership staff I dealt with were professional and respectful. Excellent place to "buy" a car and not be "sold" a car. No pressure to buy. Not even on the add-ons. Sands was not the closest Ram dealer to me but their websites pricing was upfront without showing an impossible price with a bundle of incentives that no one could qualify for. Their dealer discount before manufacturers incentives was one of the most attractive advertised on the internet. Also their website has plenty of real and accurate pictures of the vehicle which I really appreciate. It seems like so many dealerships can't be bothered to post real pictures of the vehicles and just show a factory representation or at best a few exterior shots. Joe was very patient and knowledgeable in giving a rundown of the vehicle. He also had a preplanned route that was really helpful since I was not that familiar with the area. Also he and his technicians pretty quickly answered concerns I had with specific functions that just turned out to be operator (myself) error. The truck was ready when promised and looked excellent. An excellent purchase experience. More

Excellent experience! I have purchased many cars in my life, and usually I hate the experience. Sands is NOT the typical dealer! They were courteous and fair every step of I have purchased many cars in my life, and usually I hate the experience. Sands is NOT the typical dealer! They were courteous and fair every step of the process. Unlike others, I felt they were transparent in our negotiations and didn’t put us through the back and forth games I’ve experienced before. They didn’t try to low ball us on our trade in or harass us into purchasing extras we didn’t want. I would wholeheartedly recommend buying from them and I will go back in the future if I need to purchase again. More

An Educational Approach Prior to visiting Sands, I called with a question. Joe Lyons took my call. After our chat, I planned on requesting him as our sales person. My plan Prior to visiting Sands, I called with a question. Joe Lyons took my call. After our chat, I planned on requesting him as our sales person. My plan went well. Joe took an educational approach. He explained everything in detail to guide our decision, not just to buy or not, but also if it was the right vehicle for us. More

Service I made an appointment to see why check engine light was on and was told that I needed a catalytic converter and that it was not covered by my warranty I made an appointment to see why check engine light was on and was told that I needed a catalytic converter and that it was not covered by my warranty. I then called the dealership where I purchased the car and questioned them as to why it was not covered and was told that it should be but, to be sure, I should call and get the part number and call to verify. He gave me the number to call and then I called Sands for the part number. The lady who answered told me that she couldn’t get it for me, and that the person I was assigned to wasn’t there, but assured me that the service manager would call me back by the next day and explain why it wasn’t covered. I repeated that I only wanted the part number and she said he’d give it to me. The next day I received a voice message, not from a manager, but from the original person that I was assigned to who said that she saw that I made several inquiries (I only called them once for the part number) and that she had told me several times that it would not be covered. I did not appreciate the attitude I was given. All in all, Sands is okay but a little more training in customer service is needed. More