Sands Chrysler Jeep Dodge RAM

Terrible Service Department This place is a complete scam show. My wife's Jeep needed to go into the shop because the AM/FM part of the radio wasn't working. Dropped it off on Mo This place is a complete scam show. My wife's Jeep needed to go into the shop because the AM/FM part of the radio wasn't working. Dropped it off on Monday and they took 1/2 a day to just find my wife's jeep that was parked right out front. Once they found it, they wiggled a wire and tighten the screw and charged a 120 for a Diagnostic fee. I told them that the check engine light was on for code P0420 because I scanned it before I went, I told them to fix it if my warranty would cover the Cat Converter. It didn't so I said don't worry about since it would cost over 1300 bucks I would do it myself. they charged me 120 bucks to call my warranty company to see if it was covered. Complete xxxxxxxx. The gas tank fuel pump wasn't working so they suggested replacing the entire thing I agreed because it was under warranty, they waited a day to tell me this and then they said that the gas tank would take a day to get in. I told them I had rental coverage and they said they don't have loaners. Then Phillip said it would be a huge favor if I could call the warranty company to get the rental figured out so he didn't have to. This is the first place to ever charge 3 different diagnostic charges for doing only one thing. I wouldn't have even so mad if they only charged me for the radio but to charge to call the warranty company is just ridiculous More

Hands down the best car shopping experience I've had. Jim "Mack" listened to every thing I had to say, answered all of my questions, took his time, explained the process from start to finish and followed up "Mack" listened to every thing I had to say, answered all of my questions, took his time, explained the process from start to finish and followed up after. Jim and Matt worked together to get me the financing that best fit my situation. 100% will keep my business here for all my auto needs More

Great customer service provided I had a great experience with my salesman James Mack McBrearty. He provided excellent customer service and was very attentive. I would definitely reco I had a great experience with my salesman James Mack McBrearty. He provided excellent customer service and was very attentive. I would definitely recommend him. More

Good Salesman Have dealt with this Dealership for a long time, purchased 4 vehicles, always able to work with me to make the purchase fit my needs Have dealt with this Dealership for a long time, purchased 4 vehicles, always able to work with me to make the purchase fit my needs More

My First Car Purchase As my car was getting old, and I was ready to purchase a new car for myself I began to search. I was looking for a Jeep Compass, and had been to a few As my car was getting old, and I was ready to purchase a new car for myself I began to search. I was looking for a Jeep Compass, and had been to a few other dealerships before landing here. My experience was amazing, everything was explained in detail and I always felt I was in good hands. I absolutely LOVE my 2017 Jeep Compass, and would highly recommend this dealership to anyone searching for a car. More

No hassle... Got the deal done. Joe Lyons was very knowledgeable of the product and easy to talk to as well. I came across the 2019 Ram 1500 Classic Crew Cab in Sands' stock during Joe Lyons was very knowledgeable of the product and easy to talk to as well. I came across the 2019 Ram 1500 Classic Crew Cab in Sands' stock during an internet search. This truck was a certified, pre-owned vehicle and I was very pleased with the certified, pre-owned warranty offered by Dodge. Financing was painless and I received a very competitive rate of interest without haggling. Joe Lyons was meticulous with his explanation of the vehicle features, warranties and history. I am really enjoying this truck. Thank Joe! More

Parent of the kid who bought the car. Other than getting my son’s name wrong when sending out this email—his name is Anthony, not Michael—the buying experience was very pleasant and congen Other than getting my son’s name wrong when sending out this email—his name is Anthony, not Michael—the buying experience was very pleasant and congenial. Joe did a very nice job of explaining the car fax report, reviewing the features and the pricing of the vehicle for us to make an informed decision about buying an older model Jeep. More

Great salesman and the most easy purchase I made. I drove 2 hours to the dealership and it was worth the drive. we would definitely do business with them again. Hopefully we're buy again. I drove 2 hours to the dealership and it was worth the drive. we would definitely do business with them again. Hopefully we're buy again. More

Very nice experience We had a nice experience with Greg We took a nice long test ride and he spent the time to show us some of the options on the truck. When it came to We had a nice experience with Greg We took a nice long test ride and he spent the time to show us some of the options on the truck. When it came to pricing we were never pressured. Greg and the manager did a great job and also the lady who did all the paperwork was awesome. Sorry I forgot her name. Thanks for doing a great job More

Highly Recommended, Seamless transaction start to finish This was an out of state transaction with no prior dealings with Sands. I was treated like a long time customer from the first moment I spoke with Gre This was an out of state transaction with no prior dealings with Sands. I was treated like a long time customer from the first moment I spoke with Greg. The entire deal was made over email and phone calls which were handled promptly every time. All questions and concerns were addressed and dealt with above expectation. The entire team Greg, Matt and Rose made this a wonderful experience. I drove 3 hours to the dealership and was greeted on time and with a smile from everyone. No pressure, smooth transaction and thorough explanation every step of the way, I couldn’t have asked for a better group to handle this purchase. Thank you again to Everyone at Sands CJDR. More