Sands Chevrolet - Surprise - Service Center

Great Service I took my 2008 Corvette in for its regular service. I always go the same service advisor, Jake and as always he handled my service request with littl I took my 2008 Corvette in for its regular service. I always go the same service advisor, Jake and as always he handled my service request with little hassle and answered my questions. He is always looking out for what's best for me and my car. I like that! More

My first new-car service visit! I brought my new car in on Sunday to get some little thing fixed, like a scratch on the side mirror, some bubbles in my window tint, and light stains I brought my new car in on Sunday to get some little thing fixed, like a scratch on the side mirror, some bubbles in my window tint, and light stains on the seat and carpet. My salesperson, Michael Carver, was out on his day off, so he referred me to Shaun Disney. My first impression of Shaun was he didn't take me seriously, or he had better things to do than help me get my new car into the proper condition it should have been because he was uninterested in looking at the issues with me, or even writing them down. He let me know there was a recent recall on my Malibu that they would need to service, and that the tint wouldn't be fixed until the tint guy came in on Thursday. In the meantime, I needed a loaner car to use, which Shaun said I could keep until Monday, only one day. I told him that I have a very busy schedule and live far from Surprise, so it was very inconvenient for me to keep coming back and I would prefer to come back when my car is completed. Shaun looked at me like it would've been too much of an issue. Thank goodness a man named Chase at the same desk interrupted us and said it wouldn't be a problem. Thank you, Chase. I let Michael know the situation the next day when he was at work, and he assured me the interior would be cleaned, and that he would take my car to the tint guy personally so my car is completed sooner. I was able to pick my car up on Wednesday and everything looked fine! I'm so happy that after I made the sale, my satisfaction is still a priority to Michael! More

VERY BAD This was the 7th time I have brought my Chevy Impala in for the SAME REPAIR! The air conditioner motor was not working correctly. I brought it in and This was the 7th time I have brought my Chevy Impala in for the SAME REPAIR! The air conditioner motor was not working correctly. I brought it in and the repair was made, but in 2 weeks the motor stopped working again, same problem as before! I brought it back. . Every time I brought it in I was told something different, the second time, the wrong part was installed and they would fix the problem, it was supposibly reaired! When the motor stopped working again, same as before, I brought it back and was told they would have to order another part, come back in a week, which I did, then I was told it would take too long to repair in one day, bring the car back when I could leave it for a few days. I came in the week before my spring break to make an appointment to bring it in over break, Karo said he couldn't make an appointment then, gave me his card and told me to call closer to the time I wanted to bring it in! So fine, I called last Monday to make an appointment, it took me calling back 3 times before he answered his phone, when Karo finally answered he told me to bring the car in on Wednesday anytime after 8:00am, no specific time. I brought it in around 9:00.Karo said he would call me in about an hour to let me know what was going on, he called and said I needed an oil change, I told him to do that, he then called back and told me the car could NOT be fixed that day because ANOTHER part had to be ordered and come back in a week! He sounded like he really didn't want to deal with this situation and couldn't get off the phone fast enough! He then told me the repair would be $500!!!! Really? I paid $449.49 in August to fix this problem and now I have to pay $500 more and not really be sure it will get fixed????? I have never had so much trouble getting a car repaired and you"re a dealership! Forget it!!!! 7 times in for the same problem is ridiculous!!!! I will be going elsewhere!!! To a place that cares about fixing my car in a timely manner and not grudge me!!!!! More

GREAT EXPIERENCE AND IN AND OUT LIKE A FLASH I JUST BOUGHT A NEW 2018 EQUINOX FROM TONY EVASCO. WE HAVE DEALT WITH THIS GENTLEMAN IN ALL THE VEHICLES WE HAVE BOUGHT (6).A VERY PROFESSIONAL APPROA I JUST BOUGHT A NEW 2018 EQUINOX FROM TONY EVASCO. WE HAVE DEALT WITH THIS GENTLEMAN IN ALL THE VEHICLES WE HAVE BOUGHT (6).A VERY PROFESSIONAL APPROACH KNEW EXACTLY WHAT WE WANTED AND GOT THE DEAL DONE.. I DISCOVERED THERE WERE A FEW THINGS THAT NEEDED TO BE DONE TO IT. I BROUGHT THE VEHICLE IN AND MY SERVICE ADVISOR HENRY SMITH TOLD ME I WOULD BE OUT OF THE AGENCY WITHIN THE HOUR. WHICH I WAS AND EVERTHING WAS DONE TO MY SATISFACTION. More

Ken stayed in touch with me and did an excellent job. The issue was a mouse that got into the duct work of the truck. Ken explained how he thought it may have gained access to the vents in an area under t The issue was a mouse that got into the duct work of the truck. Ken explained how he thought it may have gained access to the vents in an area under the hood. I am very disappointed in Chevrolet, I believe that it is a design flaw. This flaw cost me $800 to $900 to replace the blower and clean the vents as best they could. The vents were full of a material I believe came from the insulation/sound dampening material from the firewall area of the truck. All of this damage may also cause not only a louder cab, but may decrease the value of the truck when I trade/sell the truck. I will contact my attorney/lobbyist that I retain for business reasons, he I'm sure will look into any possible lemon law claim that may help in any reimbursement claim I may have. His firm works with the state legislature on a daily basis, and is a position to help consumers that may have had the same issue with Chevrolet/GMC pickup trucks. Again I want to reiterate that Sands Chevrolet and its service department employees did everything within their power to help fix the issue. I am very disappointed in Chevrolet, something that a small piece of molded plastic or even some type of tape would have prevented this situation completely. I have 2 other Chevrolet trucks and 1 GMC pickup used in my business's that I will inspect to see if the may have the same issue. Respectfully, David Buckmaster More

Scheduled Service They are very professional and have always done excellent service. They always greet me with a smile and help me with anything that I need. They are very professional and have always done excellent service. They always greet me with a smile and help me with anything that I need. More

2015 Duramax Allison service concerns. When I arrived, I couldn't remember that it was Jean that I'd spoken with via phone to arrange the appointment. So, Victor assisted me and introduced When I arrived, I couldn't remember that it was Jean that I'd spoken with via phone to arrange the appointment. So, Victor assisted me and introduced me to Jean, who was most courteous and helpful. She recorded the details of my service needs. (Lube, oil, filter, fuel filter, rear differential fluid change) About 1 hour into the service visit, Jean advised that the quoted price for the rear differential fluid change would have to increase, as apparently the size of the differential was greater than they initially thought, and more fluid than expected was required. As I didn't see this matter being my fault, Jean agreed to honor the initially stated price. I was suspicious how a GM service department who had the vehicle serial number wouldn't know the differential fluid capacity, and why an 'up charge' of about $30 could result. It actually felt like I was being asked to pay for something that wasn't required. I'd like an explanation on this. An hour or so later, Jean announced the service was complete, and that the vehicle had been hand washed. I was impressed to learn of the wash and the complimentary wheel alignment check. Thanks for that. Again, Jean was most professional and helpful. So, I paid the cashier and went to drive away. As soon as I sat in the vehicle, I immediately noticed the oil monitor was at 15%, and that the fuel filter life was at 50%, and that a large boot stain was on the paint below the driver door, and some mud remained on the driver running board. Why would this be? So, I drove back to the service area. Jean arranged to have the truck re-washed. That was nice. She had a technician come from the shop to reset the oil monitor, and she explained that the fuel filter isn't eligible for replacement at 50%. I questioned this and Jean contacted warranty folks on the phone and they verified the same. In Canada where the vehicle was purchased, I was told to always replace the fuel filter at 50% and that the cost was covered under my extended maintenance plan (bought at the time of vehicle service) anywhere in North America. But, apparently not at Sands. So, as I'm returning to Canada in a couple of weeks, and by then the fuel filter monitor will be down at 40% (quite low) and I'll have the filter changed by my dealer there. All of these 'surprises' in my experience at Sands left me feeling curious about the overall level of care that my vehicle had received. So, I asked to have the hood opened to make sure the oil filler cap and DEF caps were in place following the service. The oil cap was fine, but I noticed signs of DEF spillage across the engine compartment. Again, a tech was brought out to clean the spill evidence. He even crawled under the vehicle to ensure differential plug was tightened and any fluid spillage was properly cleaned up. So, my bottom line is Jean was most helpful during the entire process, but I clearly had the impression that others in the shop were less than fully careful to ensure the job was done in a thorough manner. Consider the oil life monitor, boot marks, DEF spillage evidence.... Service is all about the customer experience and completing the task in a timely, efficient, and technically professional manner. I guess my recent visit to Sands left me questioning this to a degree. Thanks for the opportunity to respond, and I thank Jean for here professional approach in managing my concerns. vern.alvis@gmail.com (403) 376-0394 More

Oil chnge great price. The vehicle got a wash too. It was completed in two hours while I waited. I like the idea of the coffee and donuts too great price. The vehicle got a wash too. It was completed in two hours while I waited. I like the idea of the coffee and donuts too More

Great experience We have bought many cars from Sands. Everyone is great, awesome customer service! We have never had an issue everyone is on top of things! Really plea We have bought many cars from Sands. Everyone is great, awesome customer service! We have never had an issue everyone is on top of things! Really pleased More

Fast Friendly & Comfy The guys at Sands Chevy have always been very nice. Everything from getting my car to my most recent visit has always been hassle free. I'm still very The guys at Sands Chevy have always been very nice. Everything from getting my car to my most recent visit has always been hassle free. I'm still very happy that I decided to do business with Sands Chevy Surprise! More