Sands Chevrolet - Surprise - Service Center

Dissatisfied Did not complete work that I requested. I told his to refer to TSB # PIT5429. The vehicle was not repaired per that bulletin. The vehicle is a CPO wit Did not complete work that I requested. I told his to refer to TSB # PIT5429. The vehicle was not repaired per that bulletin. The vehicle is a CPO with the 1 yr bumper to bumper warranty. He told me I had an extended warranty and the other things were not covered. I tried to explain to him that it is CPO with a bumper to bumper warranty and he did not agree. Then he call me a few hours after dropping the car off and he tried to sell me a $4500 extended warranty. I tried 4-5 times after we spoke to get a hold of him over the phone to check the status of my vehicle I never got a hold of him. Then when I finally went to see if my vehicle was finished he was not at his desk and I waiting for him for 40 minutes. I picked up my vehicle and they replaced the left front strut and the body strut tower is all scratched and bent up. I will not be taking my vehicle back to this service department and especially to this service advisor. More

Excellent service by Jacob Friedburg Jake responds immediately to my phone calls, takes time to understand my concerns and arranges for effective service. He then follows up in a timely m Jake responds immediately to my phone calls, takes time to understand my concerns and arranges for effective service. He then follows up in a timely manner to ensure the work met my needs. More

On time and done correctly I got a recall for my 2014 SS. I took in in for an inspection then back in a few days for the repairs that took 6 hrs. They made arrangements to bring I got a recall for my 2014 SS. I took in in for an inspection then back in a few days for the repairs that took 6 hrs. They made arrangements to bring me back and forth form my home using Uber. The repairs were done correctly and the transportation by Uber was very good. More

Jake Friedberg is an excellent service writer Jake and his crew were very professional and made sure I didn't spend a penny more than I needed to. Excellent customer service! Bravo Zulu! Jake and his crew were very professional and made sure I didn't spend a penny more than I needed to. Excellent customer service! Bravo Zulu! More

Battery replacement Just bought a used vehicle and the battery was supposed to be replaced prior to me leaving. Two days later the battery went dead but the service took Just bought a used vehicle and the battery was supposed to be replaced prior to me leaving. Two days later the battery went dead but the service took me right in and took care of it right away. Very pleased with the service. More

Quick and informative I was there for an oil change and they informed of the 30,000 mile service, which was recommended soon. The service manager was very helpful in descri I was there for an oil change and they informed of the 30,000 mile service, which was recommended soon. The service manager was very helpful in describing those services and prices to me. More

Professional, accurate in their assessment, workmanship The team has always done a great job and it is appreciated. Knowledgeable service professionals who care about the customers needs. That makes for a The team has always done a great job and it is appreciated. Knowledgeable service professionals who care about the customers needs. That makes for a great experience. More

1hr 45 min Oil Change w/appointment They are courteous and professional. I have a huge problem with waiting 1hr 45min for an oil change when I have a scheduled appointment. If your time They are courteous and professional. I have a huge problem with waiting 1hr 45min for an oil change when I have a scheduled appointment. If your time is not valuable, then this is a great place to go. More

Truck repair The service was fantastic, the best I have ever had at a dealership. Will return for sure and would recommend then. Jean was great to work with. The service was fantastic, the best I have ever had at a dealership. Will return for sure and would recommend then. Jean was great to work with. More

Fuel injector cleaned, oil change and tire balancing I would recommend Sands Chevrolet to any Chevy/GM owner. They mailed me a coupon for a discount oil change and they did my routine maintenance work in I would recommend Sands Chevrolet to any Chevy/GM owner. They mailed me a coupon for a discount oil change and they did my routine maintenance work in a timely manner. The staff was respectful and courteous to me and did not try to sell me other services. More