Sands Chevrolet - Surprise - Service Center

Great Service Team Sands service department is a team effort. Jean is the quarterback; as service advisor, she worked to get me the appointment time I needed, setup a m Sands service department is a team effort. Jean is the quarterback; as service advisor, she worked to get me the appointment time I needed, setup a meeting with the service tech to answer all my questions, provide a detailed cost estimate and obtain a loaner vehicle. Other "lineman" handled cashier and loaner vehicle details. All were friendly, very helpful, and attentive. More

The Best Jean Jajou, service dept., is fabulous!!! She is the best! Everything about her is the best! Such a perfect asset. All staff in service dept. are exce Jean Jajou, service dept., is fabulous!!! She is the best! Everything about her is the best! Such a perfect asset. All staff in service dept. are exceptional. Owners -- you are truly blessed with a great service dept. Staff. More

Ok this time Finally got the wheel alignment done right. First 2 times it was not Carl was good or carlos he looked after the alignment that was done before Finally got the wheel alignment done right. First 2 times it was not Carl was good or carlos he looked after the alignment that was done before More

Unorganized I purchased my vehicle here and had a great experience. Took my truck in for first free oil change this week and was a bit surprised by the way it wen I purchased my vehicle here and had a great experience. Took my truck in for first free oil change this week and was a bit surprised by the way it went. Scheduled the appointment ahead of time, showed up and checked in on time, and was told give him an hour 15, ok no problem. Hour and 45minutes I decide to go looking for it or my service guy, find out he is at lunch and no one can find paperwork or keys. After a few minutes all is found, however truck had not got the complimentary wash, I was asked if I would still like it ran through. I figured what's another 20 minutes sure. It was definitely a quick free wash. All that being said I will give them a second chance because the dealership is super clean, and lots of old Chevys to look at while you wait. More

Not happy Had the wrong vehicle selected when they called me. Would not warranty the radio issue I was having with blue tooth. Told them the Glendale Sands woul Had the wrong vehicle selected when they called me. Would not warranty the radio issue I was having with blue tooth. Told them the Glendale Sands would take care of it and said to take it there. Really going to start looking at other makes. More

Recall I came to the dealership for a recalland service. The service advisor Bryan Gendrich was most helpful I had a great experience here in Surprise Sands I came to the dealership for a recalland service. The service advisor Bryan Gendrich was most helpful I had a great experience here in Surprise Sands Chevy. More

RV maintenance Bryan help me in getting my RV serviced, due to me trying to sell it. He was a great service Rep and I appreciate his help. Bryan help me in getting my RV serviced, due to me trying to sell it. He was a great service Rep and I appreciate his help. More

Super Service was great, promised vehicle at a certain time and out was done on time. Explain all the issues with my vehicle. Victor was great. thanks Service was great, promised vehicle at a certain time and out was done on time. Explain all the issues with my vehicle. Victor was great. thanks More

Horrible customer service! I’ll make this fast since I could care less about this place. Spent over 10 min in service bay as numerous employees walked by. Accidentally signed up I’ll make this fast since I could care less about this place. Spent over 10 min in service bay as numerous employees walked by. Accidentally signed up for $32 oil change but Mentioned the $12 deal and Robert Wolf signed me up for that. Came to pick up car and stood at Roberts desk and he continued to look at screen asking what I needed. I told him uh I’m here to pick car up and still without looking up he asked what my name was. He handed me the bill and it was $44 and I said uh I wanted the online special we discussed and he replied “do you have a coupon”?. I grabbed my phone and started to go online and he immediately said no you have to physically have the coupon in your hand which I replied it’s on your website like we discussed how am I suppose to print that. Robert turned around and started to walk toward the cashier saying “that’s why they put a print button on the screen”. Uh ya some customer service there with smart xxx comments. I don’t mind paying or having things explained to me but there is no need for smartass comments. My family buys company cars and trucks from here but not anymore. More

Very bad experience more than once I would like to be able to go to a dealer that is not constantly trying to get me to pay to have them provide services which are not needed. Especiall I would like to be able to go to a dealer that is not constantly trying to get me to pay to have them provide services which are not needed. Especially when they use scare tactics to do so. Telling someone your lucky your wheels have not fallen off is not a good approach. I felt duped into purchasing new hubs for my truck when it drove just fine. Honesty is the best policy. It takes years to build trust and moments to destroy. I spoke with the service director at Sands Chevrolet Surprise and he did not help me or call me as he promised he would. Had my truck back three times now and brakes still squeal like a Mac truck coming to a stop. Another bad mark. I wish I could get a call from the GM at Sands or from. General Motors because this was not right. 480-252-1554. I screen my calls so please leave a message If I do not answer. More