Sands Chevrolet - Surprise - Service Center

Worst. Experience. Ever. Bought new 2020 Traverse. It had a few factory defects in the paint that was on the “we owe” to fix. After 2.5 weeks of following up with them, I fina Bought new 2020 Traverse. It had a few factory defects in the paint that was on the “we owe” to fix. After 2.5 weeks of following up with them, I finally got it in to the shop. It’s been over a month and we still don’t have our new car back yet!!!! They said it was ready, we went there to pick it up, it looked worse than before. Their Glendale collision shop did a horrible job and I cannot believe they were going to give me the car back to me like that. I’ve had 5 different managers apologize, say they will follow up, call me on this day, send me emails. Nothing! Going directly to GM to try and find answers. More

Service department is the best I have been to multiple Chevrolet dealers In the past for service and had mediocre to terrible service. I called and set an appointment with Dan Simps I have been to multiple Chevrolet dealers In the past for service and had mediocre to terrible service. I called and set an appointment with Dan Simpson phone experience was great. went in to get an alignment on my truck after installing a lift and steering wheel leather was coming apart. While I was there Dan advised me of upcoming maintenance that I was aware of that was due in a couple hundred miles I assessed him and he passed my expectations so I told him let's get the maintenance done, just to give an idea of what this means to me... I am a ase certified automotive technician and typically do all my own maintenance and repairs just for peace of mind that I know I did it and was done to my expectations with that said he killed me with his professionalism kindness and knowledge all in one conversation. So I decided to bring my traverse in for a problem with it as well and got the exact same attitude and absolute great service from mr Dan Simpson. I thank you to sands Chevrolet and Dan for the great service and experience with the service department keep up the good work! More

bullied i called to get a oil change and by the time i left i paid for a alignment and balance $195 dollars later the service writer was jean and she just kep i called to get a oil change and by the time i left i paid for a alignment and balance $195 dollars later the service writer was jean and she just kept on you need this you need that and new i was in a hurry to go to lunch with my granddaughter she just kept telling me i needed so much i did agree to the alignment but not the balance so i just moved to wickenburg and this was my closest dealership will not come here again More

Pleasantly surprised !! Purchased a 2007 Corvette with 7,000 miles out of state and drove 850 miles back to AZ with nearly zero service since new. Hearing strange sounds from Purchased a 2007 Corvette with 7,000 miles out of state and drove 850 miles back to AZ with nearly zero service since new. Hearing strange sounds from the rear, I took it to Sands in Surprise and met Ken Ashby, a seasoned Service Writer. We decide to change all fluids, align all 4 wheels and connect a battery tender connection. Ken knew a possible cause of the rear noise and offered dealer coupon pricing with a hand wash. When I picked it up, 2 services were missed. Ken made up for the error to my benefit. At this time, the rear end noise is gone as he predicted. Further, while the convertible was there overnight a severe hail storm occurred. My car was moved indoors averting damage. Needless to say, Ken earned my repeat business. If there was any negative, I would say the dealership online service appointment self scheduling program is a farce. I used it twice and in both cases it took much longer to have the car actually being serviced. Although the Lyff ride home was appreciated. Final thoughts to dealership: Make bottled water available to customers rather than hiding it & fix the large TV sound system then ask employees to not continually adjust sound up & down. Three and half hours of this while waiting is annoying. Thanks Ken, in my judgement, you are an outstanding employee working in my behalf. Lou More

Horrible money hungry I unfortunately bought two vehicles from sands. My Malibu has needed two alignments in less than a year with less than 17000 miles. I have owned man I unfortunately bought two vehicles from sands. My Malibu has needed two alignments in less than a year with less than 17000 miles. I have owned many vehicles and never needed alignments. In addition there sales tactics are pushy and they lie quite often to get you in the door then they say my bad and don’t honor the deal. More

Will never use Victor again Terrible communication, had an appointment @ 7am, my car was at the service DEPT til close.. I’m still experiencing one of the issues I bought the car Terrible communication, had an appointment @ 7am, my car was at the service DEPT til close.. I’m still experiencing one of the issues I bought the car in for.. Victor does not communicate, when & questioned why it was taking so long he referred my to the manager More

scheduled maintance oil change Check engine light always comes on after service at this location only and never at my regular dealership I use for service. Always hounded to trade i Check engine light always comes on after service at this location only and never at my regular dealership I use for service. Always hounded to trade in vehicle More

Not completely honest Had my car in 3 times in a month for same issue. Said could not find anything wrong until the check engine light came on. By the time 3rd visit price Had my car in 3 times in a month for same issue. Said could not find anything wrong until the check engine light came on. By the time 3rd visit price tag was up to almost 4500.00 for new transmission. Which I feel could have been avoided after the 1st. Car is still doing some of the same things after replaced transmission. I called Sevier and they said I had to wait 1 to 2 thousand miles to get to go away. Hmm after 4500 dollars I would think it would work fine. I am going to get second opinion. I just find it funny when given a price quote starting at 2000 to 4000 dollars the repair cost the highest quote. Never go there again. FYI if say the codes came up on machine you should make sure that it is on work order. More

Attentive and caring Jean always is amazing in customer service. We have moved and still drive over here for the service from her 45 min drive. Will come again Jean always is amazing in customer service. We have moved and still drive over here for the service from her 45 min drive. Will come again More

Good Experience Had a great experience with Sands Chevy. They took great care of my Corvette, fixed the issue, and kept in good communication throughout the process. Had a great experience with Sands Chevy. They took great care of my Corvette, fixed the issue, and kept in good communication throughout the process. I have been going here for years and they always seem to do a good job. More