Sands Chevrolet - Surprise - Service Center

Service Great. Bryan was very nice and professional. Very helpful and pleasure to work with. The survey shouldn't require all 25 words to submit it Great. Bryan was very nice and professional. Very helpful and pleasure to work with. The survey shouldn't require all 25 words to submit it More

Over priced! I can't understand why Sands Chevrolet charged my wife $22.00 to rotate TWO tires. They sold her on the fact that she needed to have a front wheel ali I can't understand why Sands Chevrolet charged my wife $22.00 to rotate TWO tires. They sold her on the fact that she needed to have a front wheel alignment which WAS NOT NECESSARY. So they removed the two front wheels which they had to put back on the vehicle anyway. So the charge of $22.00 was to take the two back tires and put them on the front. The two front tires they had to take off for the un-needed alignment were put on the back instead of the front. My main complaint is that there should not have been ANY charge for a tire rotation to begin with. Any place you go in the Valley does NOT charge you for a tire rotation, if you bought the tires from them, i.e. Walmart, Pep Boys, Firestone, Sears etc. etc. We purchased these tires new when we paid $33,000 for the new vehicle last year 2016. In short, I'm not a "Happy Camper". As far as I'm concerned, Sands Chevrolet in Surprise has seen the last of me! More

Amazing staff!! Everyone was so helpful and they were able to fix my vehicle quickly!! Victor was awesome and so helpful!! Will definitely come back—great service!! Everyone was so helpful and they were able to fix my vehicle quickly!! Victor was awesome and so helpful!! Will definitely come back—great service!! More

Complete turn around This visit was a complete opposite from my last encounter. Tom was very professional, courteous, an knowledgeable. He did not try to force anything This visit was a complete opposite from my last encounter. Tom was very professional, courteous, an knowledgeable. He did not try to force anything on me an did what he said he would. More

Fun, enjoyable business transaction This was a enjoyable experience, which is almost unbelievable compared to our last new car purchase. Ladarl did an awesome job putting us at ease, ex This was a enjoyable experience, which is almost unbelievable compared to our last new car purchase. Ladarl did an awesome job putting us at ease, explaining options, negotiating the trade etc. Paul and Calib also were friendly while being professional. All and all it turned out to be a great experience. More

professional I gave this rating because the service was fast, and i didnt leave with any damage compare to other locations, Tom Kaskas treated me and my vehicle wi I gave this rating because the service was fast, and i didnt leave with any damage compare to other locations, Tom Kaskas treated me and my vehicle with the upmost respect. More

Excellent Henry explained every thing they were going to and cane and spoke to me afterwards, took me to the cashier and then had my car ready for me. Henry explained every thing they were going to and cane and spoke to me afterwards, took me to the cashier and then had my car ready for me. More

Very friendly and helpfull Jean explain everything very clearly. I'm happy that she got help me. Next time my silverado is for service I'm defetnatly coming back. Thanks again j Jean explain everything very clearly. I'm happy that she got help me. Next time my silverado is for service I'm defetnatly coming back. Thanks again jean. More

Oil Change Rude Staff, I was greeted by someone who seemed to busy to look at me when I was talking and he was walking around the car. Undisclosed charges at the Rude Staff, I was greeted by someone who seemed to busy to look at me when I was talking and he was walking around the car. Undisclosed charges at the end, I was charged $19 for labor that was never mentioned when I brought my $32 coupon. Did not wash the car as they told me they would and when I called they said I had a cracked windshield. not true and they could have said that when they handed me they let's rather than hoping I didn't noticed. Tom was one of the people I worked with but the first person who talked to us and also took my call was should not be dealing with customers. More

Maintenance Service Ken was great in getting the many items done for my 17 year old Chev Silvarado. It's running good and will probably last me another 17 years. Ken was great in getting the many items done for my 17 year old Chev Silvarado. It's running good and will probably last me another 17 years. More