Sands Chevrolet - Surprise - Service Center

Awesome Service Ken has been a reliable and awesome service rep since buying our Chevrolet vehicles at Sands. He is always responsive and informative with vehicle se Ken has been a reliable and awesome service rep since buying our Chevrolet vehicles at Sands. He is always responsive and informative with vehicle service and works hard to get us an awesome experience during servicing. More

Waited 3 hrs for oil change There for my oil change appointment at 9 didnt leave until 1230. Was sitting in the waiting room the entire time 3 hrs later I finally went to check i There for my oil change appointment at 9 didnt leave until 1230. Was sitting in the waiting room the entire time 3 hrs later I finally went to check in on my truck and had been finished since 1030. I was told that I couldn’t be found which seemed a bit ridiculous due to the fact I was sitting right in front of the tv and I did tell them I was waiting there for my truck. I wasn’t called on my phone or over the speaker. Pretty disappointed More

Fixed repair quick! Jake in the service dept. was awesome. He took my call and gave me the info I needed to have my car towed in. Once I conveyed my situation he was dili Jake in the service dept. was awesome. He took my call and gave me the info I needed to have my car towed in. Once I conveyed my situation he was diligent to have my car ready by the end of the day. Picked it up repaired and a wash on the house. I was more than impressed and pleased. More

Quick visit to pick up my car Car was ready as expected and fixed just right. Henry explained what was done and was thorough about the warranty and any concerns we had. Sands is th Car was ready as expected and fixed just right. Henry explained what was done and was thorough about the warranty and any concerns we had. Sands is the place to have service done. More

Very professional and pleasant I recommend this service department from all the others I have been to. The advisor was jealous from start to finish. Greeted me when I arrived and al I recommend this service department from all the others I have been to. The advisor was jealous from start to finish. Greeted me when I arrived and also when I left More

Lube, engine oil and filter, fuel filter change. All went very well and Justin was able to fully honor our Canadian GM service prepaid package. I appreciated the complementary vehicle wash as well. All went very well and Justin was able to fully honor our Canadian GM service prepaid package. I appreciated the complementary vehicle wash as well. More

Service Great. Bryan was very nice and professional. Very helpful and pleasure to work with. The survey shouldn't require all 25 words to submit it Great. Bryan was very nice and professional. Very helpful and pleasure to work with. The survey shouldn't require all 25 words to submit it More

Amazing staff!! Everyone was so helpful and they were able to fix my vehicle quickly!! Victor was awesome and so helpful!! Will definitely come back—great service!! Everyone was so helpful and they were able to fix my vehicle quickly!! Victor was awesome and so helpful!! Will definitely come back—great service!! More

Over priced! I can't understand why Sands Chevrolet charged my wife $22.00 to rotate TWO tires. They sold her on the fact that she needed to have a front wheel ali I can't understand why Sands Chevrolet charged my wife $22.00 to rotate TWO tires. They sold her on the fact that she needed to have a front wheel alignment which WAS NOT NECESSARY. So they removed the two front wheels which they had to put back on the vehicle anyway. So the charge of $22.00 was to take the two back tires and put them on the front. The two front tires they had to take off for the un-needed alignment were put on the back instead of the front. My main complaint is that there should not have been ANY charge for a tire rotation to begin with. Any place you go in the Valley does NOT charge you for a tire rotation, if you bought the tires from them, i.e. Walmart, Pep Boys, Firestone, Sears etc. etc. We purchased these tires new when we paid $33,000 for the new vehicle last year 2016. In short, I'm not a "Happy Camper". As far as I'm concerned, Sands Chevrolet in Surprise has seen the last of me! More

Complete turn around This visit was a complete opposite from my last encounter. Tom was very professional, courteous, an knowledgeable. He did not try to force anything This visit was a complete opposite from my last encounter. Tom was very professional, courteous, an knowledgeable. He did not try to force anything on me an did what he said he would. More