Sands Chevrolet - Surprise - Service Center

I had just purchased a used Malibu from sands and the very next day my engine light popped on so I took the vehicle in for repairs. Keep in mind I just purchased it the day before. Victor met me at my ca very next day my engine light popped on so I took the vehicle in for repairs. Keep in mind I just purchased it the day before. Victor met me at my car and claimed he would charge me 105.00 to look at vehicle. Why would I be charged for a problem on a car I just purchased? Finnaly he agreed to look at it after I asked for a manager. I was told I would have to leave car over night or possible couple days and that they would not provide me with another car to drive. This is my only car and to be without it for a day or longer is crazy. The next day I had to call and check on my car and I could not get ahold of him. I left several messages but never got a call back. I went to the dealer to check on my car and I was informed that the vehicle would need a 800.00 dollar repair. Are you kidding me? So I insisted that they repair the vehicle at no charge to me again I was told no. I asked to speak to the manager and I was told that would be Tom but that he doesn't talk to customers. Are you joking again? A manager that won't take the time to speak to a frustrated customer? Victor said that he spoke to Tom and was informed again that sands would not repair my just purchased vehicle. Victor then pulled me aside and told me he could help me get my car repaired but I couldn't tell anyone what he was about to say to me. He told me if I went and complained to Jerry Moore and John Thomas the owners that they would most likely help me out. He gave me some pointers on what to say to convince the owners to fix my vehicle. I didn't even know about this dealer rater web site until victor told me to use it to my advantage. He said if I told the owners I would give them bad reviews and bad surveys that they would fix anything I needed. I am sorry but this did not seem right or very professional. So I took my car to power Chevrolet and they fixed it free of charge and even gave me a vehicle to drive. I can tell you from my experience with Tom and victor that they will loose more customers than they will gain. I also should state that during my visit there while victor was talking with Tom the language and tone in which he spoke was so unprofessional that I will never go back for service and or sales. So to end this comment I would say don't waste the time driving to sands because they are clearly out to get your money not your satisfaction and loyalty. Beware the 8.88 oil change service is just a gimmick to lure you into there store. More

Jake is always very helpful and willing to do whatevr it takes to make the entire service experience more convenient. Very knowledgeable and his efforts to get me in and out are greatly appreciated. takes to make the entire service experience more convenient. Very knowledgeable and his efforts to get me in and out are greatly appreciated. More

Lately every time I take my vehicles in for just an oil change they seem to find something else wrong that is more expensive and not covered by the warrenty.Last time they told me my brand new Malibu 2011 change they seem to find something else wrong that is more expensive and not covered by the warrenty.Last time they told me my brand new Malibu 2011 also needed an alignment and tire rotation, which they said would not take that long but we were ther for over 2 hours.When I ask about a discount for having to wait so long Jason raised his voice and said "I told you before it could take 1 hour or longer but I beleive he said 1 hour or 1 hour and a half not over 2 hours. I will go back to Power Chevrolet for better customer service Thanks, George More

I really appreciate the outstanding customer service I received from Sands Chevrolet. Codie kept me inform of were my vehicle was at on the service I was requesting, I was very impressed on how he remembe received from Sands Chevrolet. Codie kept me inform of were my vehicle was at on the service I was requesting, I was very impressed on how he remembered my first name. I noticed he gave the same outstanding service to all the customers he was helping. This is the reasons i continue to bring my vehicles to Sands Chevrolet in Surprise. Outstanding service is hard to find these days, thank you Sands Chevrolet for making me feel like a value customer. More

I should have been told to return at closing because I was not waiting for my vehicle to be serviced it would be finished later. was not waiting for my vehicle to be serviced it would be finished later. More

I don't want to give them any rating at all! Worst service department I've ever been to! I have taken my van back to them 4 times to fix the problem, paid over $1300 and they tell me they test drove i service department I've ever been to! I have taken my van back to them 4 times to fix the problem, paid over $1300 and they tell me they test drove it, and assured me the problem was fixed. Not even 5 miles away from the dealership and low and behold IT'S NOT FIXED!!!!!! The service manager Matt is RUDE and CONDESCENDING! Argued with me that there's nothing wrong with my vehicle and I'm wrong.. UMMM I think I would know how my van for the past 2 years acts and when it's not working normally. They keep guessing on what needs to be fixed.. "it could be this" they've replaced so much stuff I don't even know where to begin and all of it for no reason!!! All I wanted was for my vehicle to fixed.. why is that so hard for a "Master Technician"?? HORRIBLE PLACE!!! AVOID THIS PLACE!!! More

We always receive great assisstance from Jake; he is always courteous and kind in helping us resolve any situation. Sands Chev/Surprise has been excellent. always courteous and kind in helping us resolve any situation. Sands Chev/Surprise has been excellent. More

I have been dealing with Sand's Chevrolet of Surprise since 2010 when I purchased a new 2010 Chevrolet Cobalt there. the service there has always been superb and I really appreciate the paople and servic since 2010 when I purchased a new 2010 Chevrolet Cobalt there. the service there has always been superb and I really appreciate the paople and service that I get there. More

I will NEVER bring my car back to this dealership. I brought my vehicle in at 5:00 on a Wednesday night because the cruise control went out and a light came on. I understood that they would not be able brought my vehicle in at 5:00 on a Wednesday night because the cruise control went out and a light came on. I understood that they would not be able to get the vehicle repaired one hour until close. I was hoping to get an idea of how long it would take so I could set that up. They had no one that could look at the vehicle. Why have hours of operation if you are not operating during those hours? Well I ended up leaving the vehicle with Jody. He was very nice and assured me they would call in the morning to give me an idea of what the problem was and how long until it would be fixed. I got a call back at 2:30 in the afternoon the next day! I would have NEVER left the vehicle if I knew it would take an entire day to get a call. I was upset with that, but Jody was very nice and got the vehicle fixed so I didn't worry to much. When I went to pick up the car he noticed the door handle was chipping and suggested I get that in before my warranty expired. He ordered the part and I made an appointment for the next week. He even called me that week to let me know the part was here and ready. Well Saturday morning I brought my vehicle in at my appointed time. He had told me to make a list of anything that needed fixed and we could get that done. Nothing major, just small items. Well the service department did warn me that it would be about 1- 1 1/2 hours to get it done. I said not a problem and I waited at the dealership. 2 1/2 hours later the gentleman came over and said he had bad news. The part was incorrect and they have done NONE of the work. I sat at the dealership for 2 1/2 hours only to be told they did absolutely nothing for my vehicle! I was furious! Not only did they quote me and over an hour off on the expected time but then they did nothing. The guy told me he was very sorry and would give me a card for a free oil change! What!?! A 9 dollar oil change. I laughed. I have never been so angry with a car dealership. They have NO customer service skills. I will NEVER recommend them to anyone I know. I am not going to waste my time with a dealership that doesn't value your time. I wasted 2 1/2 hours of my Saturday at Sands Chevrolet why they did NOTHING for my vehicle after I had an appointment and had confirmed the parts had come in. More

jacob was the best service tech I have ever dealt with. went above and beyond to have repairs made in a timely fashion and kept me updated. while auto had to be kept overnight provided rental car at no exp went above and beyond to have repairs made in a timely fashion and kept me updated. while auto had to be kept overnight provided rental car at no expense to me. More