Sands Chevrolet - Surprise - Service Center

The Service manager was rude, the service cost 4 times what it was supost to. Was told by the service manager, Next time you bring in your own parts and we will preform the service at the est cost. A $8. what it was supost to. Was told by the service manager, Next time you bring in your own parts and we will preform the service at the est cost. A $8.88 oil change cost me $36.17. More

hi their whenever i go to this dealership to get my cars services, i have the worse service around. The quality of the work is terriable . They dont double check their work before they give it back to the o services, i have the worse service around. The quality of the work is terriable . They dont double check their work before they give it back to the owner. They also make u wait 5 hours to get your car service and never give you the heads up about how long the car will take. Also when if you are looking for new feautures to the car they do an awesome job at it with dents and scratches. I wonder how many other people they sucker . Also not very friendly people from the mechanic shop to the car dealership...... More

The service advisor is great and a pleasure to do business with. Regarding the price and the service received, I have no idea if is fair. I have not shopped the price/cost with anyone else. I think i business with. Regarding the price and the service received, I have no idea if is fair. I have not shopped the price/cost with anyone else. I think it is a fair price if everything offered with the service is provided. This of course I have no way to be sure. It did include a vehicle wash which I feel was not as good as it should have been. If everything else offered with this service was completed than I feel it is a good price. More

This was my second visit for auto service at Sands Chevolet in Surprise, AZ. Needless to say I was a repeat customer after the exellent treatment and service from all the personnel I was in contact w Chevolet in Surprise, AZ. Needless to say I was a repeat customer after the exellent treatment and service from all the personnel I was in contact with and after this 2nd visit I'am 100% sold on this service Dept. I also appreciated their management follow-up of my satisfaction with their service and their employee's attention to my requests. This is an Outstanding Dealer Service Facility ! More

I went into the dealership for a oil change last Saturday I went into the dealership for a oil change last Saturday morning. I waited for two hours and Service Advisor stated that my car was finished. He the I went into the dealership for a oil change last Saturday morning. I waited for two hours and Service Advisor stated that my car was finished. He then proceeded to tell me that my 2007 Toyota Camry Hybrid vehicle needed 3 fan belts replaced, which would total $220.00. I'm not sure why he would tell me this, because my car has 1 serpentine belt not THREE. In addition to this, I recieved a second opinion from a Toyota dealership that found no deterioration of the serpentine belt. When I called to speak with the service advisor, he responded with: "well the technician must have confused your car with someone elses". I don't know if this kind of mistakes happen very often or just the fact that someplaces try to con a female coming into the dealership by herself. I certainly won't be returning to Sands Chevrolet. More

I went in for a oil change. And ended up trading my 2010 avalanche for a 2012 avalanche The sales man Sean was very polite and helpful. avalanche for a 2012 avalanche The sales man Sean was very polite and helpful. More

took my vehicle in for a oil change. after completed drove the vehicle 3 miles and the low oil presure light came on. returned the vehicle and asked to speek with the manager. well its been a few weeks drove the vehicle 3 miles and the low oil presure light came on. returned the vehicle and asked to speek with the manager. well its been a few weeks now and still no call from the manager. also the rotated and balanced my tire or so they say. I checked the tire presure and the front tires were fine but all 4 rear tires were at 26psi and needed to be at 60 psi. this is a place you can not trust! More

Your sales/service personnel are unwilling to answer easy questions without wanting to do a diagnostic test - $98. The last question we had was answered by a non-car mechanic who discovered all we needed wa questions without wanting to do a diagnostic test - $98. The last question we had was answered by a non-car mechanic who discovered all we needed was a fuse . . . your hand for money is always out..... Lamb Chev in Prescott ALWAYS HELPED US. . . . AND WE WILL GO THERE FOR A NEW CAR AND QUESTIONS. . . More

Came in with a coupon for an oil change and was extremely pleased at the speed and friendliness we experienced from the staff. Will come again and again. pleased at the speed and friendliness we experienced from the staff. Will come again and again. More

Went in for an oil change and filter. The next day, I noticed a puddle of oil on my garage floor. Called Sergio, who was very polite, and told me to bring the car back asap. The problem was said to be a noticed a puddle of oil on my garage floor. Called Sergio, who was very polite, and told me to bring the car back asap. The problem was said to be a worn oil plug, which was replaced. Conclusion: Sloppy work by the tech. Should have been spotted during the initial job. They offer a great price for an oil change, because superficial work is done. A friend had the same problem. The service writer, Bryan, was very professional, courteous, and friendly. Problem is, the service writer does not work on your car...the techs do. This is the second time I had a problem with this dealership.The other one involved them putting checks next to all items on your car that they review. I know that I need a cabin filter...it's filthy. Yet, they checked it as being very good. You can decide whether they actually looked. More