Sands Chevrolet - Surprise - Service Center

Refused to troubleshoot a warrantied repair I bought a certified pre-owned vehicle from this dealer with a 2 year warranty. Thirty days after buying it, my gauges such as speedometer, fuel statu I bought a certified pre-owned vehicle from this dealer with a 2 year warranty. Thirty days after buying it, my gauges such as speedometer, fuel status, temperature, and tachometer would intermittently black out while I was driving. These gauges are lit up by backlighting and if they go out, you don't know how fast you are driving or how much gas is in your vehicle. I brought the car in and they said it was covered under their warranty. They gave me the car back days later saying they couldn't duplicate the problem and their parent company doesn't allow them to properly troubleshoot because it's too expensive. I was told to video tape the problem while driving the next time it happens. What good is a warranty if the service department is not allowed to troubleshoot the car or is incompetent and cannot fix the problem? I was also told to fill my loaner car up to full with gas when I returned it, which I did. I wish the service department was kind enough to do the same. They drove my car at least 50 miles trying to duplicate the problem and didn't put an ounce of gas back in it. The service department rep that I was dealing with was also aware of my work schedule and called 30 minutes before I had to work saying he needed his loaner back because they couldn't fix my car. I wish I never bought this car from this dealership. I have two small children that accompany me in this car and when my gauges are lost, that is a huge safety concern that Sands Chevy is clearly not concerned about. I will never again buy from Sands Chevy or recommend anyone else to. More

Thermostat replace. Bryan with a y Gendrich is one of the best service advisor guys there at Sands.He is always on top of his game.I am glad to have him as my advisor. Bryan with a y Gendrich is one of the best service advisor guys there at Sands.He is always on top of his game.I am glad to have him as my advisor. More

Much needed Fix Not much to say really, I brake light switch went bad and though it appeared that wasn't the problem on my 2006 Colorado at first, my service rep, Pet Not much to say really, I brake light switch went bad and though it appeared that wasn't the problem on my 2006 Colorado at first, my service rep, Pete and the mechanic Travis, got it done. It cost a little bit more, but safety was the concern and they came through. I can now drive with some peace of mind. More

"Oil Chage & Tire rotation" I brought my car in without an appointment for an oil change. As long as you are there before 7AM, routine oil change and non technical maintenace is I brought my car in without an appointment for an oil change. As long as you are there before 7AM, routine oil change and non technical maintenace is usually done in about 1 hour. Jean Jajou was the service advisor and greeted me in a friendly manner. After the work was finished, she made recommendations for a future visit. More

Great Service Henry was the most helpful and informative person that I have met at the agency. The service staff keeps we informed of the service needed on my car. Henry was the most helpful and informative person that I have met at the agency. The service staff keeps we informed of the service needed on my car. More

Customer Service The customer service is always great when I bring my vehicle for servicing. I don't feel that they try to take advantage of me because I'm a woman, an The customer service is always great when I bring my vehicle for servicing. I don't feel that they try to take advantage of me because I'm a woman, and I really appreciate that consideration. More

Seevice Mathew was awesome!! He definitely took care of our automotive needs!! Great customer service!!! Thank you so much Matthew for your kindness!!! See yo Mathew was awesome!! He definitely took care of our automotive needs!! Great customer service!!! Thank you so much Matthew for your kindness!!! See you again! More

Great customer service! Pete was my service tech, and he was great. They fit me in same day for an oil change, and did a great job. Thank you for great customer service. Pete was my service tech, and he was great. They fit me in same day for an oil change, and did a great job. Thank you for great customer service. More

Great! Pete M. the service consultant/advisor is awesome! He is trustworthy, knowledgable, friendly, and an all around good guy! No issues with the overall Pete M. the service consultant/advisor is awesome! He is trustworthy, knowledgable, friendly, and an all around good guy! No issues with the overall experience but wish the waiting area was set up differently. More

Tire Repair Jake in Service was great. I had a flat tire at 4:45, and he was able to get me in and my tire fixed the same day. Thanks for you help. Jake in Service was great. I had a flat tire at 4:45, and he was able to get me in and my tire fixed the same day. Thanks for you help. More