Sands Chevrolet - Surprise - Service Center

Oil Change Matt was so very helpful, I didn't make an advance appointment, but, Matt got me in at the time I wanted that day!! The oil change was done, and my ca Matt was so very helpful, I didn't make an advance appointment, but, Matt got me in at the time I wanted that day!! The oil change was done, and my car cleaned and I was out within the hour!!! Thank You Matt, and Thank You Sands Surprise for a job well done!! More

My experience was excellent The service requested was done in a very timely manner. Service Advisor, Brian Abbott was very helpful with a problem that i brought to his attention. The service requested was done in a very timely manner. Service Advisor, Brian Abbott was very helpful with a problem that i brought to his attention. More

Great service, Marc was very knowledgeable. It is certainly nice to have such a great area to wait in. The employees are friendly and seem to enjoy working with one another. It is certainly nice to have such a great area to wait in. The employees are friendly and seem to enjoy working with one another. More

Bad Service Brian Abbott told us it would take 1-1 1/2 hours to get our oil changed, rotate tires and wash. After 2+ hours we could not find him or our vehicle. Brian Abbott told us it would take 1-1 1/2 hours to get our oil changed, rotate tires and wash. After 2+ hours we could not find him or our vehicle. Were never notified of what was going on. Other than the invoice, we have no way of knowing if oil was changed or tires rotated. They also had to use a pretty dirty cloth to wash the windows. We won't bring it back there again. More

Great service, decent work I brought in my 2015 Suburban for some minor fixes. Bryan was great, and made sure that the repairs were done efficiently. I would give the dealer all I brought in my 2015 Suburban for some minor fixes. Bryan was great, and made sure that the repairs were done efficiently. I would give the dealer all 5 stars, but I'm still having a minor issue I thought had been resolved. More

Check engine light. My truck had a check engine light. Brought in the truck for service. Tech found 2 bad glow plugs. Plugs had to be shipped in from another dealershi My truck had a check engine light. Brought in the truck for service. Tech found 2 bad glow plugs. Plugs had to be shipped in from another dealership. I had my truck back in 4 hours. More

Horrible customer service We had an appointment for just an oil change and when dropping car off was told they were busy on that day and that they would call us when done. We n We had an appointment for just an oil change and when dropping car off was told they were busy on that day and that they would call us when done. We never got a call so at 5:15 we called to find out if it was done only to find out their website was wrong in saying they closed at 7 and they were already closed. The service dept closed and never called us to tell us they were done. More

Repair Because when I need my car fixed they get it done they got the part that I needed and installed in a timely manner they even got me a ride home and c Because when I need my car fixed they get it done they got the part that I needed and installed in a timely manner they even got me a ride home and came and pick me up again More

Fast, professional, courteous and accomodating. My first visit to Sands Chevrolet - Surprise, best service I've received in years. As I pulled up to the service department I was greeted by my servi My first visit to Sands Chevrolet - Surprise, best service I've received in years. As I pulled up to the service department I was greeted by my service advisor, who confirmed the type of service I requested and gave me an anticipated time of completion. He then escorted me inside and familiarized me with the facility. At my request, he introduced me to a couple of sales reps who provided me with a pretty detailed introduction to the Chevy Colorado. I couldn't have been more impressed with the overall friendly, professional and courteous service I received from this dealership. From my very first visit they have earned my trust and confidence and provided me with the WOW Factor that I look for when it comes to investing my money involving major purchases. More

great service, completely satisfied with Jean Jajou I was going on a trip and I had problems with the cruze.. Jean Was great on the phone and squeezed me in on a busy day. Jean Handled everything for me I was going on a trip and I had problems with the cruze.. Jean Was great on the phone and squeezed me in on a busy day. Jean Handled everything for me. She was very nice. More